The hotel is located very near to the ferry terminal and Nagoya Mall is a 5 mins taxi ride away. The hotel staffs are very polite and made our stay very pleasant. They were very nice to accomadate to my request for a special setup in the room since we are there to celebrate our wedding anniversary although we spend a considerable amount of time waiting for the room to be ready. One small hitch: The aircon was not working well and it took a while for the technician to rectify. Although the problem were unresolved in the end, the staff were quick to move us to a bigger room at no additional cost. Overall, we had a very enjoyable stay. Rooms were nice, clean and comfortable since the hotel is rather new. I felt that the breakfast buffet spread could improve though. I would definitely return for another stay and hopefully the hotel maintain their service standard or even better.
- Official Description (provided by the hotel):
- Swiss-Belhotel Harbour Bay is a 4-star international hotel which provide a high quality standard of services and facilities. The hotel is ideally located in the central business and commercial district, only 30 minutes from Hang Nadim International Airport and 35 minutes to Singapore by high speed ferry from Harbour Bay Ferry Terminal, which is adjacent to the hotel. As the ultimate combination of hotel, mall and trade centre, Swiss-Belhotel Harbour Bay allows easy access to a variety of entertainment and leisure activities, and many dining options. For business or leisure travel-lers to Batam, Swiss-Belhotel Harbour Bay is the ideal place to stay. ... more less
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