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“Swiss-Belhotel Harbour Bay Batam” 5 of 5 stars
Review of Swiss-Belhotel Harbour Bay

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Swiss-Belhotel Harbour Bay
3.5 of 5 Hotel   |   Jalan Duyung, Sei Jodoh, Batu Ampar | Harbour Bay Complex, Riau Islands Province 29432, Indonesia   |  
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Hotel amenities
Ranked #3 of 68 hotels in Batam
Nottingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Swiss-Belhotel Harbour Bay Batam”
5 of 5 stars Reviewed August 28, 2013

Found this hotel an excellent value for money. Very courteous and friendly staff who would bend over backwards to assist you...Brilliant location being next to Ferry Port and 10 mins away from main shopping mall, Nagoya Hills. Excellent massage place next to hotel...wife and I went almost daily. Breakfast was good with wide choice of European and Asian food. Kids also enjoyed the shopping. Would definitely return...esp to escape the rat-race in SGP.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, September 4, 2013
Batam, 4 September 2013


Dear Guest,

Warm regards from Swiss-Belhotel Harbour Bay Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We do appreciate of your comments on our staffs and your breakfast experience and have shared to our staff and team. Indeed it is a clean and nicely done hotel, centrally located in downtown and we often receive good comment regarding the service of our staff as we have been conducted several training to maintain our standard.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel Harbour Bay, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

160 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Hong Kong, China
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 25, 2013

The reason we chose Swiss-Belhotel was mainly due to its location as it's only within walking distance from Harbour Bay Ferry Terminal. From what we saw in photos, the hotel looked stylish, modern and comfortable, that's why we decided to stay in this hotel.

Prior to our arrival, I have made a special request to the hotel by decorating our room for my boyfriend's birthday. We are extremely impressed with their attentiveness.

Good points about the hotel:
- Quiet and spacious room with comfortable armchair and sofa
- Comfortable bed (Queen size double)
- Tasteful decor and modern setting
- Spacious bathroom with both bathtub and shower room - The towel has got really lovely smell :)
- Food: Nice breakfast with great variety; The Chinese restaurant was pretty good too.
- TV: Good selections of channel
- Warm and friendly staff - They speak pretty good English
- Beautiful swimming pool
- Excellent value for money

Both my boyfriend and I are extremely satisfied with our stay at Swiss-Belhotel. We highly recommend this hotel to everyone and will definitely come back again in the near future.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, September 4, 2013
Batam, 4 September 2013


Dear Guest,

Warm regards from Swiss-Belhotel Harbour Bay Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We do appreciate of your comments about our hotel and we have shared to our staff and team. Indeed it is a clean and nicely done hotel, centrally located in downtown and we often receive good comment regarding the service of our staff as we have been conducted several training to maintain our standard.

It was our pleasure to be part of your boyfriend's birthday. We always make sure to exceed our guest's expectations.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel Harbour Bay, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 22, 2013

The hotel is located near to the ferry terminal. It's also beside a shopping mall but more than 90% of the shops are close. The neighborhood is generally quite quiet with very few activities. With regard to the room, the decor is probably the only good thing I can say abt it. Otherwise the room was pretty disappointing as the water heater and air conditioning only worked intermittently. It also smelt of smoke when I first enter. There was no iron nor ironing board in the room. When I requested for them in the evening, it did not appear despite being told that it will be brought to my room asap. It only came after a personal visit to the service counter.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, September 4, 2013
Batam, 4 September 2013


Dear Mr. Russell,

Warm regards from Swiss-Belhotel Harbour Bay Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We do appreciate your comments about our room's decoration. However, regarding to you feedback on the water heater & AC, we have informed to the department concerned to follow-up. As for the smoke smell in the room and late delivery of the requested item, we have deeply briefed to the team for immediate improvement. We apologize for any inconvenienced caused.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel Harbour Bay, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thai Binh, Vietnam
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 22, 2013

My 10 hours stay in Batam spent in this hotel. Big room, good rate, and nice staffs .. Well i only met it all as i didnt take my breakfast. Good location, only less than 5 minutes walk from Harbour Bay

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2013

a 4 stars hotel which really worth for money. is a very new hotel and near to harbour bay ferry terminal. all the staff very friendly and with nice smile. breakfast also nice and quite a lot of choices. pick up to nagoya hill is 50k IDR with the new taxi.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, September 3, 2013
Batam, 4 September 2013


Dear Guest,

Warm regards from Swiss-Belhotel Harbour Bay Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We do appreciate your comments about our staffs and your breakfast experience, we have shared to our staff and team. Indeed it is a clean and nicely done hotel, centrally located in downtown and we often receive good comment regarding the service of our staff as we have been conducted several training to maintain our standard.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel Harbour Bay, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 18, 2013

Straight ferry to Harbour Bay reachable within 45mins from Harbour Front.
We booked a deluxe room and was given the 5th flr room which is their top floor. We were there around 12pm but was given the room immdtly :) Room was just USD 50 !!!!
The room was very posh with a super huge comfy bed and pillows and we luv them!! In addition, a lounge chair and study table with a chair with LCD TV.
The bathroom was huge too with rain shower but although the hotel is new, unfortunately the bathroom shower head and the towel hangers are hanging loose of the wall due to heavy weight.
But it wasnt a issue at all. The hotel lobby staff were friendly. The guy Steven was good. The chambermaids along the corridor never failed to smile and greet us. All toiletries were given. Breakfast was good with lots of variety. There were afew massage parlours juz opp the hotel. Bt we took a cab to go Nagoya mall and did our massage there. We had our lunch at the Bella Italia restaurant at Harbour Bay itself and the pasta and pizza were mouth-watering!
As for dinner, there were a long stretch of seafood shops at the ferry terminal itself. We ate at Wey Wey restaurant and it was very cheap but the taste could have been better.
Overall it was a rest&relax affordable weekend getaway :)))
We are already planning our next stay there now :D

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denny J, General Manager at Swiss-Belhotel Harbour Bay, responded to this review, September 3, 2013
Batam, 4 September 2013


Dear Guest,

Warm regards from Swiss-Belhotel Harbour Bay Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We appreciate your comments about our room and staffs, we have been forwarded to our staff and team. Indeed it is a clean and nicely done hotel, centrally located in downtown and we often receive good comment regarding the service of our staff as we have been conducted several training to maintain our standard.

Regarding to your feedback on shower head & towel hanger, we have informed to the department concerned for immediate follow-up.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel Harbour Bay, Batam. Thank you.


With kind regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 18, 2013

Great points about the hotel:
- Located in a quieter area of batam, it's great if you prefer less human traffic.
- Near to the harbour bay terminal and hence, there's no need to catch a taxi to get to hotel (which is no laughing matter after you have taken over an hour to clear the customs during peak period)
- clean and comfortable room (except for the persistent mosquitoes in the room)
-Good selection of tv channels(there's hbo and fox movie premium, though the connection seemed unstable at times, especially in the evenings)

Room for improvement:
-Smoking is allowed indoors. Being sensitive to smoke, it's terrible being surrounded by smokers puffing away in the restaurant and lift lobby(stayed 4th floor but figured it's the same everywhere). Perhaps the management can consider designated smoking areas?
-water in the showers is only luke warm at best. Temperature can definitely be higher
-Shortage of staff, probably due to the hari raya holiday. Breakfast was chaotic. With most food items running out at 9am, most guests naturally zoomed in the egg station, which was manned by one exhausted staff.
-When checking out, I pointed out that the final bill was incorrect. After a long drawn process of checking and re-calculating by staff, I was told that the incorrect amount was due to a problem with the hotel's system. What was appalling was that I was asked to sign off the incorrect amount first and they will charge me the correct amount! He finally amended the amount after much insistence and a final warning that I need to leave. Total time taken for entire checking out process was more than 20 mins...time taken for him to amend amount? - 1 minute. Despite all these, my credit card bill still showed a higher amount being charged.I am waiting for hotel's response to this.

Conclusion:
A good choice if you wish to stay in harbour bay area. However, do note the peak periods and most importantly, check your bill.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Swiss-Belhotel Harbour Bay

Address: Jalan Duyung, Sei Jodoh, Batu Ampar | Harbour Bay Complex, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #3 of 68 hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Swiss-Belhotel Harbour Bay 3.5*
Official Description (provided by the hotel):
Swiss-Belhotel Harbour Bay is a 4-star international hotel which provide a high quality standard of services and facilities. The hotel is ideally located in the central business and commercial district, only 30 minutes from Hang Nadim International Airport and 35 minutes to Singapore by high speed ferry from Harbour Bay Ferry Terminal, which is adjacent to the hotel. As the ultimate combination of hotel, mall and trade centre, Swiss-Belhotel Harbour Bay allows easy access to a variety of entertainment and leisure activities, and many dining options. For business or leisure travel-lers to Batam, Swiss-Belhotel Harbour Bay is the ideal place to stay. ... more   less 
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