Stayed in this hotel for one night on June 14th. It was a really nice experience. The check-in process was smooth and it took only 5 mins to get our rooms. The room was clean and really well maintained ans was spacious enough. The and aircon was great as well. The staff was generous and always had a smile on their face, though they had slight difficulty in speaking English, but they managed well.
what I liked most was the buffet breakfast. It was really tasty and there was a wide variety of food to choose from. I tried all the items and really liked the Apple juice which was yummy...
The swimming pool is still not yet functional, but they told can arrange in their sister hotel, if we are interested. Also the adjacent mall is also not fully functional. The ferry terminal is just 5 mins walk from the hotel and is very convenient. The shops in the mall is not open in full as well.
I couldn't try the dinner and lunch, but I hope it will be yummy as well. there is 24 hr coffee shop and in room service as well, which I feel is an added advantage
One small complaint is that, they insisted on 12 pm checkout. For families with kids like us, it was an inconvenience, as we had to find other ways to occupy ourselves till our ferry arrived. Also the sound from outside, when people pass by talking and the sound from inside the room is clearly audible. If something can be done to this, it will be nice enough for added privacy
Otherwise, the overall experience was great and I really recommend this hotel to all and their buffet breakfast as well...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 24, 2013
Batam, 25 June 2013
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Dear Mr. Thomas,
Warm regards from Swiss-Belhotel Harbour Bay Batam!
Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belhotel Harbour Bay, Batam. We do appreciate your comments and have been forwarded to our staff and team. Indeed it is a clean and nicely done hotel, centrally located in downtown and we often receive good comment regarding the service of our staff. We have been conducted several training to maintain our standard to make sure your experience will be better on your next stay.
Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel Harbour Bay, Batam. Thank you.
With kind regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.