Reach hotel at 930pm batam time and waited till 10pm before can check in as staff was on the phone and talking to other hotel staff. Once check in room size was nice n big as I had book deluxe room. Onil thing is it on the 2nd floor n faceing the main road as it quite noisy in the early morning traffic. Request for changing of room to higher floor, staff reply was, sorry cant change if you want high floor, you need to drowngrade your room. While waiting for check in had check with front desk does their restaurant still open and the reply I got was yes it open 24 hrs. Once we settle down in the room and wanted to order some food and call the restaurant it was around 1015 and guess wat. Restaurant staff say we are close nothing for you to eat as our cook had gone back home.
Wifi was worst in the room not able to connect most of the time , even if connect it only for shortly as the network will just gone missing.
Breakfast food is very very limited staff don't seem to bother to top up at all.
Swimming pool doesn't not look like it for people to use as it was so dirty. Same for the bathtub in the room. Once on the tap, the water is in dark brown colour.
Room cleaning is part of daily thing. Before I went out for shopping, had informed front desk that my room need to be clean. When return at night,room was not clean at all. Went down to check with front desk and they can told me that I had put do not disturb tag that why they did not clean it.
Overall, I'm quite sure that I will not go back and stay for the 2nd time.
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