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“Service need some improvement” 3 of 5 stars
Review of Batam Center Hotel

Batam Center Hotel
Batam Center Hotel
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Batam Center Hotel
3.0 of 5 Hotel   |   Komp. Raffles Blok E No 6-9, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #45 of 71 Hotels in Batam
Batam Center, Indonesia
2 reviews
3 helpful votes 3 helpful votes
“Service need some improvement”
3 of 5 stars Reviewed March 14, 2013

I have stayed twice at Batam Center Hotel, room was nice, clean and comfortable. But unfortunately, I still cant feel a warmth service through the staffs, even the receptionists less of customer care and communication skill. They may need some training to improve it and the hotel manager should be very aware of this. I believe on of the manager is standing by at the front office and hanging around the lobby but he has no reaction when the staff is having argue with guest...

However, one of the senior receptionist Mr. Deddy, he is good and very friendly..

Second disappointment, swimming pool seems never cleaned!!!

Room Tip: Try Deluxe Room...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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8 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
London
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 29, 2012

From the pool that was shut, to the mosquitos biting your ankles, to the dodgy hotel appointed taxi drivers that attempt to hijack you in order to sell you a prostitute.....a definite NEVER AGAIN!

Ended up cutting the stay from 3 nights to 1 and escaped the next morning. Awful.

  • Stayed August 2012, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Batam Center Hotel

Address: Komp. Raffles Blok E No 6-9, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #45 of 71 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Batam Center Hotel 3*
Number of rooms: 60
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