Had a good restful stay in Novotel during this recent trip. Very close to Harbourbay and main eating and shopping areas, Novotel Batam might be slightly fading on color on the outside, but its certainly bubbly and busy in the inside.
As it was busy for the Vesak holiday the next day, the front desk was understandably busy. But still, the helpful attitude and warm smile of the staff who helped me check in made up for the waiting in the queue.
The laundry team was very helpful also when i wanted to get some clothes pressed. A bit pricey though, but the friendly and accommodating attitude made me feel well looked after.
Got a bit annoyed though when there are times that no one in the front desk was picking up my call. I expected that unattended calls would've been routed to the operator if they remain unanswered after 4 rings or so.
And the ironic thing also was that when i tried calling up the "Guest Relations" line in order to speak to someone, the most un-guest relation person answered my call and coldly asked me to call the operator instead. If i were a shareholder of this hotel, i would've asked, not for the re-training of this person, but for an immediate replacement instead. Quality versus quantity is always better, esp for the value the hotel is charging for a night.
The buffet was okay, and the breakfast staff was spectacular in welcoming you to your table (or helping you locate your ideal table if you haven't found any), and even fetching you your first energizing cup for the day. They've done it so warmly and intuitively, that one couldn't help but smile in delight. Topnotch!
Was hoping i could take a dip in the swimming pool at some point in my stay, but since it was a weekend holiday, the small pool and the eager families wanting to swim made the plan a little unattractive. Also, since the pool can only be accessed thru the dining area, you can imagine the wet, slippery and mucky floor that ensued in that area. No staff looking over the pool area, and no rugs to absorb the dripping guests that go in and out the pool area toward the dining room on that morning.
The noon shift manager helped me check out swiftly and conveniently by lunchtime. I wish she could have asked me if i needed a taxi (or better yet, given me some coupons for discounted buffets for next time), but still everything was good and delightful.
Definitely will visit this hotel again next time---esp when there's a weekend promo.
- Official Description (provided by the hotel):
- The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more less
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- Also Known As:
- Novotel Batam
- Hotel Accor Batam
- Batam Novotel