I stayed here on a business trip for just less than one week in May 2013.
The hotel is ok, it's starting to show it's age & could be done with a freshen up, even just a good paint.
The rooms are ok size wise but are not very clean.
MAJOR Issue: I got bed bug bites all over me after the 1st night in the Novotel Batam (4th floor). I stayed another night just incase it was some other type of insect but when I woke up I had even more bites all over me. 100% bed bugs.
I complained to reception & they did not seem to be surprised AT ALL!!!!
They moved me into another 4th floor room at the opposite side of the hall - Same again more bed bug bites. In the 2nd room the bed sheets were also dirty, had multiple stains on them & I had to call laundry to come & change all the sheets.
The mattress folds etc are dirty & un-clean. I am not surprised there are bed bugs.... Personally I find this horrendous that not once, but twice was I subjected to bed bugs in the space of a week.
I will NOT be back untill the whole hotel is treated throughly.
My co-worker also got biten by the bugs. Horrible!
- Official Description (provided by the hotel):
- The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more less
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- Also Known As:
- Novotel Batam
- Hotel Accor Batam
- Batam Novotel