We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“BED BUGS, TWICE!” 1 of 5 stars
Review of Hotel Novotel Batam

Save Saved
You added Hotel Novotel Batam to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Novotel Batam
4.0 of 5 Hotel   |   Jalan Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #19 of 69 hotels in Batam
Macduff, United Kingdom
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
“BED BUGS, TWICE!”
1 of 5 stars Reviewed May 22, 2013

I stayed here on a business trip for just less than one week in May 2013.

The hotel is ok, it's starting to show it's age & could be done with a freshen up, even just a good paint.

The rooms are ok size wise but are not very clean.

MAJOR Issue: I got bed bug bites all over me after the 1st night in the Novotel Batam (4th floor). I stayed another night just incase it was some other type of insect but when I woke up I had even more bites all over me. 100% bed bugs.

I complained to reception & they did not seem to be surprised AT ALL!!!!

They moved me into another 4th floor room at the opposite side of the hall - Same again more bed bug bites. In the 2nd room the bed sheets were also dirty, had multiple stains on them & I had to call laundry to come & change all the sheets.

The mattress folds etc are dirty & un-clean. I am not surprised there are bed bugs.... Personally I find this horrendous that not once, but twice was I subjected to bed bugs in the space of a week.

I will NOT be back untill the whole hotel is treated throughly.

My co-worker also got biten by the bugs. Horrible!

Room Tip: I stayed on 2x 4th floor rooms = Both had bed bugs everywhere.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

333 people have reviewed this hotel

Traveler rating
    24
    162
    108
    25
    14
See reviews for
67
60
21
69
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 21, 2013 via mobile

I had a 2D1N stay at Novotel Batam recently. And I feel it's really awesome! The room is big and you just don't feel like leaving the bed cos it's too comfy! I will definitely book this hotel again whenever I visit Batam. Keep it up Novotel! =)

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 16, 2013

I stayed at Novotel Batam in May 2013. I chose this hotel because my colleagues stayed there and it was convenient to use one car in order to reach 2 ports of Batam.
The advantages of hotel: good personnel at reception and restaurant, they are happy to assist you; price for stay is quite low; the hotel is located close to one of ferry terminals.
The disadvantages: it's not a 4 stars hotel for sure, I could give maximum 3 stars. Rooms are very noisy, you could here everything from the other rooms like people are in your room! Сurtains, towels, bed linen are with stains (because they are too old and probably it's impossible to wash them properly). The sofa and chair were marked with ink. One day I kindly asked to make up my room while I were having breakfast (because I was ill and had to stay in bed), the room was not made up, moreover I had to call again 4 hours later because nobody came in order to clean up my room.
In conclusion, I would like to say that this hotel is good enough just for 1-2 nights (for transit passengers) or for people who need hotel just to spend a night and breakfast in the morning.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Top Contributor
119 reviews 119 reviews
44 hotel reviews
Reviews in 29 cities Reviews in 29 cities
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed May 10, 2013

i have rated the property as very good despite the fact that i am completely disappointed with the reception at check in. i was recovering from a surgery and requested an early check in ( having forfeited my inclusive batam tour) to rest but for reasons best known to the reception they insisted that the room will only be ready at 2.00pm. i can understand if it were a weekend when the hotels are generally stretched but on a weekday, i find it difficult to understand the attitude of the RECEPTION STAFF. i have stayed at about 25% of the rated batam hotels and this is my first bad experience and with novotel and me the last as i do not wish to consider this property again.

property deserves very good rating as the rooms are spacious, the staff generally very good, the room amenities very neatly bundled and the overall location is fairly good. albeit a little away from the nagoya area.

Room Tip: get a room facing the courtyard if you can.
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 of 5 stars Reviewed May 8, 2013

It was a good stay but more can be done to let us know the room service price. dont think they have one up on the hotel room and was shocked to know that a Tiger can costs almost S$10!
Unlikely to return unless they have a promo package...

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Semarang, Jawa Tengah, Indonesia
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 20, 2013

I stayed in Novotel Batam in 2004 with my wife. It has small room, the bed is fairly soft and it is cozy to stay. The service is fair, the breakfast is not very good. It has a swimming pool in the most upper floor. Well i give 3 star.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 17, 2013

The hotel is located at the fringe of Jodoh section of the town with easy access to the centre of the town. For the rate charged, it is value for money. Only complaint is the temperature setting in the whole hotel (including room) which is rather high and can be uncomfortable at times.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Novotel Batam? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Novotel Batam

Address: Jalan Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Batam
#5 Best Value Hotel in Batam
#7 Luxury Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Batam 4*
Official Description (provided by the hotel):
The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Agoda, Travelocity, Expedia, Tingo, ACCOR, Hotels.com, Venere and Otel so you can book your Hotel Novotel Batam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Batam
Hotel Accor Batam
Batam Novotel

Owners: What's your side of the story?

If you own or manage Hotel Novotel Batam, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.