i have rated the property as very good despite the fact that i am completely disappointed with the reception at check in. i was recovering from a surgery and requested an early check in ( having forfeited my inclusive batam tour) to rest but for reasons best known to the reception they insisted that the room will only be ready at 2.00pm. i can understand if it were a weekend when the hotels are generally stretched but on a weekday, i find it difficult to understand the attitude of the RECEPTION STAFF. i have stayed at about 25% of the rated batam hotels and this is my first bad experience and with novotel and me the last as i do not wish to consider this property again.
property deserves very good rating as the rooms are spacious, the staff generally very good, the room amenities very neatly bundled and the overall location is fairly good. albeit a little away from the nagoya area.
- Official Description (provided by the hotel):
- The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more less
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- Also Known As:
- Novotel Batam
- Hotel Accor Batam
- Batam Novotel