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“Staff Review” 2 of 5 stars
Review of Hotel Novotel Batam

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Hotel Novotel Batam
4.0 of 5 Hotel   |   Jalan Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #19 of 69 hotels in Batam
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Staff Review”
2 of 5 stars Reviewed March 20, 2013 via mobile

Staff, out of 10 only 2 really treat us as a guest.
Remaining 8 really really needs to learn how to smile and greet their guest. Customer service here really needs to improve.
Restaurant girls Indirectly chasing us out after our finished meals and laugh at us while we hardly count the currency on our hand.
Novotel Batam really needs to improve their CUSTOMER SERVICE.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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332 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore
Top Contributor
51 reviews 51 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed March 19, 2013

Room
- nothing special, just normal, clean rooms.

Location
- not near the malls, so have to take a cab. Get the staff to get for you, else may get ripped off.

Food
- breakfast was international buffet style. Not bad.
- they also provide bbq seafood buffet by the pool at around 30+SGD. Quite a good deal, just that we feel it is better to explore the local foods at the mall 10min drive away!

Pool
- the indoor pool sounded like a great idea for those who wants to swim regardless of rain or shine
- however, one side of the pool faces the cafeteria (where throngs of people have breakfast), another faces the main road, and yet another faces the stairs to the lobby. It feels weird being watched while you swim, especially if you are a lady and it is a Muslim state, where ladies should not be indecently dressed (but how not to when you are in a pool?).

Taxi
- in most countries where the denomination of the money is humongous, usually you just close an eye when they don't have change for some cents. But we grab a taxi for a 10min ride to the nearby mall, and the taxi driver didn't have change and decided not to give us the change of around 2sgd. We had to go to a shop in the mall on our own to get change. Next time, make sure you have smaller notes with you!

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 8 cities Reviews in 8 cities
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed March 19, 2013

I never stay in here before, but i just want to sharing my experience before. That time i was thinking to stay on this hotel, but the telephone operator is not really have friendly voice and she pass to the receptionist or reservation.
i asking about hotel information, and that girl really dont know about their hotel. After that when i ask ask again suddenly she talk in Indonesia "....................." that i not really understand but i hear her voice is like angry, then she hang my phone.
OMG, i feel like is it their service to inform the guest, and i decide never try this hotel !!

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Maroochydore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 18, 2013

Everything is so cheap and the staff are so friendly it compensates for some of the short falls. My wife and I both enjoyed our stay at the Novotel (3 nights). If shopping is your thing then Batam is for you.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 17, 2013

The decor of the room was a bit dark but because it has been refurbished, it is still alright in general, except that the bathroom door cannot be closed completely.

There were much varieties for the breakfast spread considering the standard of the hotel. We had dinner at the same restaurant too as our friends had recommended the BBQ dinner buffet. It is not exceptionally good but worth the try.

For shopping, we took the free shuttle to Nagoya Hill Shopping Mall and took a cab back to the hotel.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Petaling Jaya
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 25, 2013

Stayed there twice in February. Hotel is refurbished nicely and looks nice compared with the completely run down Batam Island.
Internet (free wifi) was very slow first visit, but was fine second time. Food was OK and breakfast plenty although it took the staff quite some time to clear tables.
No shopping mall within walking distance, but plenty of electronic shops nearby.
Swimming pool a bit small and a boring place

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 25, 2013 via mobile

Stayed here for 1 nights. Even though the building looks kinda run-down from the outside, but the rooms were just like new. Located very near harbourbay ferry terminal. Decided to order room service, but we couldn't find the room service menu even though it was stated that it was in the room, and had difficulty trying to get the menu as no one answered the room service hotline when we called, and when we asked the operator for help, service was still slow, we had to call twice again to get just the menu. Hotel breakfast was so-so. Quite a variety of selection but the foods were kinda cold. There are no shopping malls located within walking distance of the hotel, which is a pity.

Stayed February 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Batam

Address: Jalan Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Batam
#5 Best Value Hotel in Batam
#7 Luxury Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Batam 4*
Official Description (provided by the hotel):
The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more   less 
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Also Known As:
Novotel Batam
Hotel Accor Batam
Batam Novotel

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