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“Clean and Comfortable” 4 of 5 stars
Review of Hotel Novotel Batam

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Hotel Novotel Batam
4.0 of 5 Hotel   |   Jl. Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #16 of 77 Hotels in Batam
Singapore, Singapore
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Clean and Comfortable”
4 of 5 stars Reviewed January 31, 2013

I stayed there for just 1 night and i am satisfied with the room and cleanliness of the hotel. There is a wide variety of food provided for the buffet breakfast and the services provided is good!
Just a note; you need to deposit SGD$50 upon checking in, which will be returned back to you once you checked out.

However, the swimming pool was very small. Despite that, they have gym, jacuzzi, sauna room and small pub & cafeteria at the basement. Thank god for the cafeteria, as we do not need to go out of the hotel to buy dinner for ourselves. I think the seafood dinner buffet was worth the money, alot of various dishes to choose, costs about SGD $24++

The pisang goreng cheese was nice and comes in big quantity!

Location wise, it was quite a distance from any shopping mall..It is quite near to a convenience store, just need to cross the roads.

Transport wise, i think it is quite easy to get taxi/motor taxi from the hotel. You just need to take extra precaution when taking them.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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451 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Jakarta, Indonesia
Top Contributor
70 reviews 70 reviews
56 hotel reviews
Reviews in 47 cities Reviews in 47 cities
139 helpful votes 139 helpful votes
3 of 5 stars Reviewed January 30, 2013

Stayed at the Novotel recently on a business trip, one night only, and was not impressed. Check-in was fast, friendly and efficient, and I received an upgrade to an "apartment" (basically a mini-suite with a kitchen). So far so good. Maintenance in the apartment however was not good - leaking sink, leaking shower, bad smell. Breakfast the next morning was at best average in terms of choices. All in all, I will stay at a different place next time.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 27, 2013

Definitely one of the better hotels in Batam. The room is clean and the bed and pillows are comfortable. The best thing is the buffet breakfast. I think its the best in Batam, having tried Planet and Harmoni. The variety is good and they replenish very often. The only disappointment is the pool which is rather small and its covered, so if u want to suntan, you can forget about it.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
72 reviews 72 reviews
65 hotel reviews
Reviews in 52 cities Reviews in 52 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed January 18, 2013

I usually stays at Novotel particular for my business trip, and I'm also a Le Club Accor member. Therefore when I have to visit Batam island for 2 nights, I asked my travel agent to book a room in Novotel. Surprisingly I found that Novotel in Batam is a very old hotel. My room is at 4th floor and the room was a bit dusty, bed and all furnitures need to be refurbished as well as the carpet and curtain. The mattress was very thin. Looks like the room was never been renovated for more than 10 years.
To be fair the hotel location was okay and the breakfast options was acceptable, but service attitude from the hotel staffs was average, not as warm as my other Novotel experiences.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 6, 2013

Back after few years..Pretty much the same as before with.$176 for a suite it way too xpensive.Wifi is available in mostly part of the hotel.The food is great whether at breakfast or dinner. Front desk need to smile more.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Batam

Address: Jl. Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Batam
#4 On the Beach Hotel in Batam
#6 Luxury Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Batam 4*
Number of rooms: 244
Official Description (provided by the hotel):
The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more   less 
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Also Known As:
Novotel Batam
Hotel Accor Batam
Batam Novotel

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