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“Mixed experience” 3 of 5 stars
Review of Hotel Novotel Batam

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Hotel Novotel Batam
4.0 of 5 Hotel   |   Jalan Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #19 of 66 hotels in Batam
Jakarta, Indonesia
Top Contributor
57 reviews 57 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
129 helpful votes 129 helpful votes
“Mixed experience”
3 of 5 stars Reviewed January 30, 2013

Stayed at the Novotel recently on a business trip, one night only, and was not impressed. Check-in was fast, friendly and efficient, and I received an upgrade to an "apartment" (basically a mini-suite with a kitchen). So far so good. Maintenance in the apartment however was not good - leaking sink, leaking shower, bad smell. Breakfast the next morning was at best average in terms of choices. All in all, I will stay at a different place next time.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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318 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 27, 2013

Definitely one of the better hotels in Batam. The room is clean and the bed and pillows are comfortable. The best thing is the buffet breakfast. I think its the best in Batam, having tried Planet and Harmoni. The variety is good and they replenish very often. The only disappointment is the pool which is rather small and its covered, so if u want to suntan, you can forget about it.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed January 18, 2013

I usually stays at Novotel particular for my business trip, and I'm also a Le Club Accor member. Therefore when I have to visit Batam island for 2 nights, I asked my travel agent to book a room in Novotel. Surprisingly I found that Novotel in Batam is a very old hotel. My room is at 4th floor and the room was a bit dusty, bed and all furnitures need to be refurbished as well as the carpet and curtain. The mattress was very thin. Looks like the room was never been renovated for more than 10 years.
To be fair the hotel location was okay and the breakfast options was acceptable, but service attitude from the hotel staffs was average, not as warm as my other Novotel experiences.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 6, 2013

Back after few years..Pretty much the same as before with.$176 for a suite it way too xpensive.Wifi is available in mostly part of the hotel.The food is great whether at breakfast or dinner. Front desk need to smile more.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Novotel Batam

Address: Jalan Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Batam
#4 On the Beach Hotel in Batam
#7 Luxury Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Batam 4*
Official Description (provided by the hotel):
The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more   less 
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Also Known As:
Novotel Batam
Hotel Accor Batam
Batam Novotel

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