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“Thumbs up!” 4 of 5 stars
Review of Hotel Novotel Batam

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Hotel Novotel Batam
4.0 of 5 Hotel   |   Jalan Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia   |  
Hotel amenities
Ranked #22 of 72 Hotels in Batam
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
“Thumbs up!”
4 of 5 stars Reviewed August 9, 2011

When a deal from Agoda came up at 29USD for a night’s stay at Novotel, my partner and I couldn’t resist booking it. This is despite the fact that we have just visited Batam a few months ago. For the price we paid, I think the hotel truly exceed my expectation.

Firstly, I really like the location as it sits near the HarbourBay Ferry Terminal which means I get to save on 2 way transports to nearby Harbourbay shopping mall. Although the hotel look aged on the exterior, it is well maintained in the interior. Interestingly, The Hotel Reception is at Level 2. It has a few restaurants, Bar, Pub and even a Polo shop. I particularly like the centre garden which is a nice place to sit down and relax. I got a level 3 King Size Executive Room that comes with a balcony. Nothing fantastic about the view but a plus point if you have a smoking partner and does not want him to smoke in the room. Overall the room is clean, clean linens, flat screen TV, glass, cups and teabags (no coffee, FYI). The room is well stocked with toiletries too. However, I am puzzled over why there is only one pair of slippers and toothbrush when the room is obviously meant for 2 people. Oversight by the chamber maids, I guess.

In the nutshell, I am pleased with my stay. Moreover the cheerful looking staff spoke much better English as compared to the other hotel we stayed earlier. I guess it is due to Novotel’s hotel image as a Business Class hotel. Both Check-in and Check-out was fuss free since we have repaid and did not consume anything.

The only unpleasant thing I have to say is that, after checkout, the hotel’s taxi driver quoted me Rp40000 for trip to Habourbay Ferry Terminal! It is only 10-15 minutes’ walk or 5 minutes drive. Since we have walked to the hotel from terminal earlier, we simply rejected this quote and walked instead.


Tips for walking to Novotel from Ferry Terminal:
Use Pacific Palace Hotel, a ship looking hotel as a landmark. It will take about 10 minutes walk from the Ferry Terminal. Once you reach its entrance, you will see Novotel at the opposite side of the road. As you will be walking along the road without pavements, do take extra note of motor vehicle driving pass as I heard of snatch thieves cases.
Beer are cheaper in HabourBay’s Carrefour than Nogoya’s Matahari
Make sure you catch the shuttle bus to Nogoya Hill which can help you to save a few dollars.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel1946, Manager at Hotel Novotel Batam, responded to this review, August 13, 2011
Dear Cxymarie,

We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 7, 2011

It's a typical four star bussiness hotel, but offers appropiate facilities for travellers with very reasonable price. We stayed in a king size double bedroom. It's truely comfortable and has enough room space. Staff were friendly although room service was a bit slow..

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel1946, Manager at Hotel Novotel Batam, responded to this review, August 13, 2011
Dear Changyi,

Thank you for staying with Novotel Batam. We are pleased to see that you enjoyed our Hotel.
We hope to see you again very soon for your next stay in Batam!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 6, 2011

It was our first time to visit Batam and chose Hotel Novotel as its rate is well within the budget. We had a good front-and-center Executive King room with balcony, and both the room and the balcony are really so spacious! The bathroom's quite small though but no problem. The buffet breakfast is also just nice, with both local and classic western choices. Their Mexican BBQ during Saturday dinner is quite satisfying also. Their fitness center which houses the spa & gym is just well, though the sauna is quite small and the ladies' jacuzzi that time was out of order. Also, Taxi service to and fro is definitely not a problem. I'd say all these and their hospitable service would make us come back the next time.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel1946, Manager at Hotel Novotel Batam, responded to this review, August 13, 2011
Dear Lorielleivy,

We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed June 18, 2011 via mobile

Nice clean room w good spread of breakfast too..reali worth e value

  • Stayed June 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel1946, Manager at Hotel Novotel Batam, responded to this review, August 13, 2011
Dear Fannkoh,

Thank you for staying with Novotel Batam. We are pleased to see that you enjoyed our Hotel.
We hope to see you again very soon for your next stay in Batam!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed June 9, 2011

It is one of the best hotels in Batam, which is very well placed, with a very good staff and the food is exorbitant. The rooms are well maintained with a excellent room service. If i get a chance to visit Batam again i would definitely stay at Hotel Novotel.

  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel1946, Manager at Hotel Novotel Batam, responded to this review, August 13, 2011
Dear Valued Traveler,

We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed May 30, 2011

Some upgrading of certain facilities should be in place. We noticed that certain rooms comes with mattresses that needs to be replace for sleeping comfort.
Prices of the in-house mini bar shud be reduced to avoid customers going outside to purchase them. You will get volume for a slightly reduced price.
For people travelling with groups for leisure n some sports, special arrangement for golfing should be an added attraction for the hotel.

  • Stayed May 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel1946, Manager at Hotel Novotel Batam, responded to this review, August 13, 2011
Dear Valued Traveller,

We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Batam

Address: Jalan Duyung Sei Jodoh, Riau Islands Province 29432, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Batam
#7 Luxury Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Batam 4*
Number of rooms: 244
Official Description (provided by the hotel):
The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more   less 
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Also Known As:
Novotel Batam
Hotel Accor Batam
Batam Novotel

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