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A Tripadvisor Member
Singapore, Singapore
3933
Reviewed May 3, 2011

We visited Batam on May Day with our extended family. There were about 40+ of us in total. The hotel looks old and tired from the outside, but the interior is another thing altogether. It was pleasantly furnished and the rooms were really comfortable, modernly equipped and clean. We had a really good night sleep and the king bed in the room occupied my husband, baby and me confortably. We found it weird though that the room service menu was not provided in the room and that we had to call for them to send the menu up which was kind of inconvenient. A slight grouse we had was about the breakfast. Food served was not heated up properly so we had cold food which was not a good start. There were limited choices of dishes as well, which was a disappointment for an Indonesian restaurant. Other than that, Novotel provided a wonderful night stay and we would consider returning should we visit Batam again!

Date of stay: May 2011
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A Tripadvisor Member
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel1946, Manager at AP Premier (FKA Novotel Batam) (Travelodge Batam), responded to this reviewResponded May 19, 2011

Dear Suliani,

We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2011

Date of stay: April 2011
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel1946, Manager at AP Premier (FKA Novotel Batam) (Travelodge Batam), responded to this reviewResponded May 19, 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 26, 2011

This is my 2nd time staying at Novotel Batam.
The rooms are clean and comfortable, and we had a good rest on its beds.
The hotel lobby is comfortable and simple looking, and we really liked it.
It is about 5 min from Nagoya Hill mall, and there is a shuttle from the hotel to the mall every 10am, 3pm and 7pm.

However, the only downside was the reservation and paying part.
I booked 3 rooms on its website.
But after that, I realised that I could have booked it at a promotional price under a Citibank credit card. As I just wanted to change the pricing to that of the promotional rate, I tried to contact the hotel through both phone and email, but I could not get through it.
Thus, I had no choice but to cancel and reserve the rooms again.
The promotion allowed us to have a late check-out at 4pm and there was 10% discount.

At the point of checking in, even though I passed the print-out to the staff, I thought it was obvious that I booked under the promotion. But they refused me a late check-out. I was fine with checking out at noon too so I did not make a fuss.

At the point of payment, they charged me a Red Bull which I didn't consume, and they also charged me the original price. Even after I tried to tell them about the promotion by referring to the print-out, they did not seem to understand. I knew that they did not understand because the reservation code was of the 1st booking I made. It was only after some time that the in-charge agreed upon it and charged me the promotional price. It was as if they did not know about this promotion at all. They also cancelled the Red Bull charge.

Although it wasn't a very unpleasant experience, but it did mar a little of my almost-perfect stay at Batam. The lesson I learnt: To always confirm the price of the rooms when checking in (which I thought was obvious though, as the price and T&Cs were already on the print-out).

But in general, the rooms and service are still good and it is really value for money if you are looking for an affordable and comfortable stay in Batam which is near the malls.

Date of stay: April 2011
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mikayap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel1946, Manager at AP Premier (FKA Novotel Batam) (Travelodge Batam), responded to this reviewResponded May 19, 2011

Dear Valued Customer,

We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2011

Date of stay: April 2011
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel1946, Manager at AP Premier (FKA Novotel Batam) (Travelodge Batam), responded to this reviewResponded April 12, 2011

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Reviewed April 4, 2011

Breakfast is horrible, found a fly stuck on the plate. Pepper can't be use, choked.
Look around for coffee, waiter are not easily accessible.
Running an event in the event room aircon is poor, very warm. Warm is also leaking with water, Smell terrible when first entry, should have used some air freshener.

Free wifi only in lobby, Should be free for all.

Pub at level 1 is charging based on customer, different customer seems to get differnce pacjage.

Date of stay: April 2011
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vacation289560
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel1946, Manager at AP Premier (FKA Novotel Batam) (Travelodge Batam), responded to this reviewResponded April 12, 2011

Dear Valued Customer,

We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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