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“Good and Clean Hotel” 4 of 5 stars
Review of HARRIS Resort Batam Waterfront

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HARRIS Resort Batam Waterfront
3.5 of 5 Resort   |   K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia   |  
Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #5 of 78 Hotels in Batam
1 review
“Good and Clean Hotel”
4 of 5 stars Reviewed 4 days ago NEW

Booked this hotel for latest honeymoon with my lovely wife trip and it was definitely a good choice! Room was a bit small but still cozy and with a nice view. Location was good as well.
Everything was pretty fine. View and in pool.

  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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921 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

Room aircon is quite warm. The place itself is far from city centre so ended up spending a lot on cabs to go for spa etc. No bath tub. Far from seafood place. You have to get a cab from the ones queuing at the hotel where u can expect to pay extra. So try to get the spas to fetch U from hotel. Food is ok but not fantastic. Overall not recommended.

Stayed December 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at HARRIS Resort Batam Waterfront, responded to this review, 3 days ago
Dear Valued Guest P30PL3,

Thank you very much for taking the time to write your feedback about your stay in HARRIS Resort Waterfront Batam.

Please accept our deepest apologies if you had any unpleasant experience during your stay in our hotel. We have noted with concern your comments regarding the Air conditioning of your room and we have to inform you that we are currently processing a full refurbishment of our room including new AC. The second problem you mention about our location and the taxi supply are general in Batam. It's true our hotel is not in the city center but as a resort we offer a more quiet environment near to the sea and please be informed that we provide free shuttle bus to the city center every day. There is some great seafood restaurant just a few minutes away from our hotel that our front office are used to suggest, we also have our own Spa/reflexology into our property and many of our rooms are provide with bathtub depending on the room type.

Dear Valued Guest P30PL3, thank you once again for your feedback, we are looking forward to your next visit at our resort. We wish you have a great day ahead.

HARRISly Yours,

Benjamin Castel & Team
General Manager

gm-harris-batamwaterfront@tauzia.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago NEW

Was greeted by friendly staff with a big smile the moment we stepped into the resort. Staff was very helpful and was able to assist us to call the ferry terminal to check on how to check in to the ferry because our confirmation slip which is also our ferry ticket was detained by the ferry personnel. The room was spacious and has a bathtub as per our request, really like it!! There were many activities like ATV, Paintball shooting, High element and flying fox. Do bring insect repellent if you are prone to mosquito bites. Lastly, I would like to comment that the fried noodles that I had for breakfast was really nice!! Probably the best I have tasted!!

Room Tip: Choose one with pool view and bathtub
See more room tips
  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at HARRIS Resort Batam Waterfront, responded to this review, 3 days ago
Dear Valued Guest zhkuah,

On the behalf of all the HARRIS Players, thank you very much for your time, sharing your comment during your stay in HARRIS Resort Waterfront Batam.

We are delighted to read you deeply enjoyed your stay in HARRIS Resort Waterfront Batam with fully dedicated to our hotel activities and leisure activities. Thank you for mentioning our friendly staff and our spacious room with bathtub as well as our nice breakfast. All HARRIS players takes great pride in offering our guests inspiring stays.

Dear Valued Guest zhkuah, thank you again for your comment, we are looking forward to welcome you again for your next trip in Batam. We wish you an excellent day ahead.

HARRISly Yours,

Benjamin Castel & Team
General Manager

gm-harris-batamwaterfront@tauzia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Went there with my siblings to celebrate nephew's birthday. planned to surprise him in the room but instead we were surprised during dinner. Celebration comes with 4 piece band, birthday cake and staffs surrounding our table and singing birthday songs. Nephew was speechless but delighted. Old resort but the services still good. Far from shopping area but they have shuttle service at specific timings to Nagoya Hill shopping centre, The biggest mall in Batam. Will definitely come back.

Room Tip: Get the new wing for trendy room.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at HARRIS Resort Batam Waterfront, responded to this review, 4 days ago
Dear Valued Guest IMKH,

Thank you very much for your time, sharing your positive experience in HARRIS Resort Waterfront Batam.

Happy birthday again to your nephew wish him all the best. We are so glad to hear that your stay so wonderful, especially during such a special occasion and our staff were instrumental to make your celebration memorable. Your comments will be shared to all HARRIS players for outstanding service provided to you.

Dear Valued Guest IMKH, we would be pleased to have you and your family back at our resort soon again and looking forward to welcoming you again.We wish you a wonderful day ahead.

HARRISly Yours,

Benjamin Castel & Team
General Manager

gm-harris-batamwaterfront@tauzia.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I recently went to the resort and was hoping to get a decent stay cation. Here are some points that I would like to highlight:
People:
Staffs are friendly except a certain staff in the spa which I think had a bad day. Her face was quite sour before and after massage. This was also seen in a front office staff assisting the main person who checked us out. Most of the staffs that we encountered were quite cheerful especially in the all day dining restaurant.

Rooms and facilities:
Clearly the resort has aged. And the facilities are all over the place. Gym in another building that looks like a mall. The other building where the gym, spa, salon and function rooms were located looked as if it's going to be demolished. Going to our room I felt as though I'm passing by a hospital corridor. I think this was because we were assigned in the old wing. But even if the resort is aging I think it's not an excuse for bed linens and sheets to be dirty and to smell musty. The paint in the walls were getting dirty as well. The good thing about the room though is that the ac is working perfectly fine and also the hot and cold shower.

Food and Restaurant:
There were restaurants such as all day dining, Japanese/Korean, in room dining. Food variety was ok in the all day dining however it wasn't in the latter restaurants. The food is quite terrible especially with the seafood buffet they offer every Fridays. To me I think they did not really carefully thought off the selections in the buffet. The seafood selection was a big disappointment as it was suppose to be the highlight of the buffet. When we had lunch as well my tuna loin was quite hard and consuming it was a bit of a torture however I didn't want to waste food so I slowly ate until everything was finished. The only decent item that I consumed was the lamb. And I hope it wasn't cook by luck. I think they don't cook by heart which I think they should because hearty meals should be promoted in resorts. Beverages are quite good especially the shakes though.

Overall I think management should look into improving the resort. The resort has got a pretty good pool and staffs except for the two I've mentioned. I think they shouldn't let Harris resort go along with aging. It just needs to look into and it will probably age gracefully.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at HARRIS Resort Batam Waterfront, responded to this review, 6 days ago
Dear Valued Guest Honeylyn L,

Thank you very much for your review of your recent stay at HARRIS Resort Waterfront Batam.

From all HARRIS Players we are delighted to read your note about the friendliness of our staffs. Your feedback is extremely valuable to us, as we strive to improve constantly the stay of our guest. We greatly appreciate your comment about the aspect of the room that need updating. It is a pleasure to inform you that we are implementing many upgrades to the property such as to replace new AC for all the rooms and we are still on progress to change our linen as well. Kindly be informed that SPA is a third party which is not directly under HARRIS Management. We already informed them about this inconvenience and we will be monitoring very carefully in the future. We definitely take note of your inconvenience about the selection of buffet and à la carte menu regarding the quantity and quality. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We will make sure to share all your comments to our players and also look into the constructive comments you shared with us in order to improve our services for your future visit. Guest satisfaction is our priority.

Dear Valued Guest Honeylyn L, thank you again for review, we look forward to welcoming you back to our resort in the future. Wish you have a pleasant day ahead.

HARRISly Yours,

Benjamin Castel & Team
General Manager

gm-harris-batamwaterfront@tauzia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jurong, Singapore
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

An impromptu getaway..took sindo ferry from harbourfront to waterfront..journey took 1.5hrs plus a stoppover at sekupang jetty..

Greeted by the harris driver who waited our arrival at waterfront jetty..

Driver : Friendly and put up a smile

Checked in was fast..served by a great staff named 'Meli'..friendly and courteous..booked our return ferry through her..but sadly we had to wait as room wasnt ready..me and wife ate at harris cafe while waiting for the room to be ready..

Front Office : welcome drink were promptly serve while serving us

Harris cafe : Food were abit pricey compare to other place in batam..were abit surprised that the price is way more ex than my country food prices..consolation...food were serve hot and nice..menu variety could be improve..pizza were great..had that at the pool...

Room : stayed on the new wing on the high floor facing the pool..room were great and clean..would be great if they could placed a small table and chair at the balcony so we could enjoy room service or coffee at the balcony..that i think in my opinion would make a difference..

Extra Service : 'Meli' gave us a courtesy call to check if everything is in order..i think thats nice..5 min later she were ringing the door bell and present to us a cake with candle as part of my wedding anniversary..that is a touch of a 5 star service..with warm smile and wishes..i think that brightened up our stay..

Pool : pool were great..huge and wonderful for families..beach chair were everywhere ensuring guest will not be dissappointed of not having a chair..

Activities : it was a relaxing stayover so i didnt actually did any activities except eat eat and more eat..but most of activities seems to be on the third wing where the spa and bowling area is..

Wake up call : this is a very important itinery i requested on every hotel i stayed..this will depict if i would wake up for breakfast or missed it..and harris waterfront continues to add up to my no miss breakfast list..well done..

Breakfast : i enjoy this the most on every trip..i have to say..harris did a great job at breakfast..food is clean with many many choices..i enjoyed the breakfast..its also taste wonderful..not forgetting the fun dances by the staff..great..

I would say harris is an aging property but its great staff is making the resort lively..i really hope harris can have more timing to nagoya..food can be abit cheaper with balcony having chair..

Would definitely return..and recommended..

Stayed May 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at HARRIS Resort Batam Waterfront, responded to this review, 2 weeks ago
Dear Valued Guest Hermanshah,

Thank you very much for taking the time to write your detailed review after staying in HARRIS Resort Waterfront Batam.

Congratulations on your wedding anniversary and thank you for choosing to celebrate at our resort. Kindly be informed Meli and all HARRIS Players have been delighted when informed about your special note from your review. Your satisfaction is our priority.

Dear Valued Guest Hermanshah, thank you once again for choosing to stay in our Resort and I am glad to hear that your would definitely return and recommended stay with us. We can’t wait to welcoming you again.

We wish you a pleasant day ahead.

HARRISly Yours,

Benjamin Castel & Team
General Manager

gm-harris-batamwaterfront@tauzia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We visited and stay for one night in this resort. Good side about this particular resort was that the room was huge and the pool was awesome! The staffs were all friendly and helpful. They will greet u and was always smiling, super like! The bad side was the location which was no where near to the town but they do provide free transport to nagoya which i did not have the time though to actually go as it was only for one night. The only issue we had was that they mislook on our booking for connecting rooms afterwhich they manage to settle the problem. Food was quite expensive but breakfast was nice, we ate the one in the small food stall outside the resort instead. Spa was okay not really up to my expectation but the facial scrub was definately great! We can feel and see the difference. Overall stay was great but I doubt I will be returning due to the location wise if we should ever visit Batam again. Well done Harris!

Stayed May 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at HARRIS Resort Batam Waterfront, responded to this review, 2 weeks ago
Dear Valued Guest FyzaSan,

Thank you very much for your nice feedback regarding your stay at HARRIS Resort Waterfront Batam.

We are glad to hear that you was satisfied with your stay at our resort and especially fully dedicated to our hotel facilities. Your comments will be passed on to all HARRIS players, especially for the outstanding service provided to you.

Dear Valued Guest FyzaSan, thank you again and we are looking forward to welcome you again for your trip to visit us in the nearest time.We wish you an excellent day ahead.

HARRISly Yours,

Benjamin Castel & Team
General Manager

gm-harris-batamwaterfront@tauzia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Resort Batam Waterfront

Address: K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Batam
#3 Top resorts Hotel in Batam
#5 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Resort Batam Waterfront 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
A friendly resort facing the strait of Singapore and the sea view with spacious accommodation and giant free form swimming pool. Strategic destination and a perfect vacation spot for couples, families or business purposes. With 308 rooms and suites including 20 cabanas, this hotel has the largest number of room provided in Funky and Trendy Wing.Harris Funky will cater the needs of your most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest all inclusive concepts, reserved exclusively for couples and singles . Asia's one of its kind, an all inclusive concept welcomes couples and singles to experience carefree days and endless irresistible nights in Batam. The atmosphere allows event the most conventional of guest to throw caution-to-the-wind and experience life like never before. Located just 40 minutes away from Harbourfront Center Singapore, Harris Resort Batam try to persuade its guests to linger with a plethora of water sports & indoor entertainment in the form of a ten-lane bowling alley, Squash & billiards, ATV , Jet Ski, Flying Fox or sea sport activities. Soothe the muscles with one of our treatments at the spa, foot reflexology facilities or head to the giant free-form pool. The H-Spa an oasis of calm and serenity with breathtaking sea views and sunset in the afternoon, provide Harris Fans with a haven to luxuriate and pamper themselves with a selection of Body and Facial treatments masterfully executed by highly trained therapists. Two outlets to ease hunger pains are available by providing Indonesian, Asian and Western cuisines. ... more   less 
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Also Known As:
Harris Resort Batam Waterfront Hotel Batam
Batam Harris Hotel

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