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“Comfy bed but otherwise disappointing experience” 2 of 5 stars
Review of HARRIS Resort Batam Waterfront

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HARRIS Resort Batam Waterfront
3.5 of 5 Resort   |   K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia   |  
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Hotel amenities
Ranked #8 of 75 Hotels in Batam
Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
“Comfy bed but otherwise disappointing experience”
2 of 5 stars Reviewed today NEW

When we arrived, although we had requested for a non-smoking room, there was still a very strong cigarette smell. Also, the room had not been cleaned as the previous occupant's panty liner wrapper was still in the cabinet. The kettle didn't work and there were no towels. It took about an hour and several trips by the staff to have that all sorted out. The staff did their best in being helpful and friendly, but it was not the best of starts.

The hotel was selected for the purported availability of activities on site especially for young children. Although they were programmes planned every hour at Dino Kids' Club, when we went it was just one staff attending and a room filled with toys and some slides and swings. You're not asked for your room number when you deposit your children there. The shooting target area told us that there was a charge of IDR150,000 for a bag of 30 bullets but the system was down, so could we pay cash? The squash courts were deserted. But the young ones did have fun at the pool and playing with a very friendly cat on the premises.

It's very crowded during breakfast and tables were not easily available if you're in a group larger than 4. The selection is adequate, but nothing to shout about. The location of the hotel is near a beach, but there isn't much nearby and you may find yourself paying exorbitant prices for in-room dining as well as reflexology and the spa (comparative to the rest of the island).

The best part was the very large and comfy bed. Everyone in my group thought they were great. But everything else is tired, worn and in need of some rejuvenation.

Room Tip: Don't.
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  • Stayed December 2014, traveled with family
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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823 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
1 review
3 of 5 stars Reviewed 2 days ago NEW

Was late for my ferry to Singapore and i approach this staff name (OYA), she gave me her good serve by calling up the ferry to wait for us. Ended up the ferry went off and she tried to arrange something to work it out for us to head to sekupang to rush for the next time slot. Well done OYA

Stayed December 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

ive stayed in harris batamctr earlier dis year.. and thought that i wud like a change this time..cos shopping was not our main agenda but to relax n chill.
so we booked this resort..n im glad i did.
pricing was ok for 2 night stay with breakfast.

its a simple n clean resort... with nice big swimming pool and everything else under one roof.
staffs were all friendly and they even helped me to give a suprise birthday cake to our room for my husband's birthday at requested timing.
yippee!

Room r clean and simple..
we got the new building n sea view.
But the bedsheet has some yellow stains though its clean. maybe its time for them to "renew" the bedsheet.

the resort is abit far frm btmctr n nagoya (where all the shopping n spas located)...so if ur main agenda is that, this is not the place to stay.
anw,going anywhere is convenient as taxi is available..awaiting for you.
the resort provides shuttle svc too in their small bus (requires 1hr advance booking at hotel reception lobby).

theres spa and other activities but i guess u have to call them first via room phone to check.
since its abit far frm city area or malls, i suggest you either bring.back food frm malls or just head down to their lunch/dinner buffet. we had their dinner buffet at rp 150k each. quite ok the buffet spread.:)

we will come back again with our child so that she can play.at tge dino kids club.

  • Stayed December 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
59 reviews 59 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My last visit was 2 years ago. My impression of Harris Waterfront has always been good. This time round, it's still excellent. I am impressed they still upkeep that level of customer service, something you wont receive even in 5* hotels in Singapore.

Also pleased that the roads outside have all been mended. I remembered it used to have lots of holes. I also like that they now offer a taxi list with fixed prices, so that it's more standard and drivers cannot attempt to scam tourists or charge at different prices.

I was given a room in funky wing, and even though rooms were outdated. Bed is king sized and rooms are generally bigger than the rooms in trendy wing.

I also realized they now offer more variety of breakfast spread. And the staff entertained us with dance during breakfast and check-in.

The only downside is the location. One-way taxi trip to Nagoya or Megamall is about S$16 (~150,000 idr) and 20-30mins ride.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at HARRIS Resort Batam Waterfront, responded to this review, 2 days ago
Dear Valued Guest sharonleesm,

Thank you very much for your time, sharing your positive experience in HARRIS Resort Waterfront Batam.

We are delighted to receive such positive feedback from you and are very pleased that you enjoyed your stay with us. Your satisfaction is our priority. I would like to take the opportunity to thank you for choosing HARRIS Resort Waterfront Batam for your holidays.

Dear Valued Guest sharonleesm, thank you again for your positive review, we look forward to welcoming you once again and we will ensure that you receive the same standard and quality of services . We wish you an excellent day ahead.

HARRISly Yours,

Benjamin Castel & Team
General Manager

gm-harris-batamwaterfront@tauzia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW via mobile

Needs improvement with the facilities like the sink it's clogged. The aircon is not that cold. And I think needs to change new comforter every new guest because i find it so itchy for me. Swimming pools especially for the kids needs to clean regularly i cannot even smell a chlorine in it. Some dried leaves also. However, I think you need to have a staff who can speak english fluently or can understand well. I could say Harris staff are very warm and friendly. Food service maybe you can serve first the drinks while we are waiting for our food because it took quite a while, They serve our drinks together with our food. Anyway we enjoyed our stay hopefully we can see improvement with our next visit.

  • Stayed December 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at HARRIS Resort Batam Waterfront, responded to this review, 2 days ago
Dear Valued Guest Kobayashisa,

Thank you very much for taking time to sharing your experience at HARRIS Resort Waterfront Batam and letting us know about your stay at our hotel.

Kindly be informed internal actions have been taken regarding the inconvenience you encountered. We will make sure to share all your comments to our players and also look into the constructive comments you shared with us in order to improve our services for your future visit.

Dear Valued Guest Kobayashisa, thank you again for your time. We look forward to welcoming you again and we will ensure that you receive higher standard and improved quality of services.

I wish you an excellent day ahead.

HARRISly Yours,

Benjamin Castel & Team
General Manager

gm-harris-batamwaterfront@tauzia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rabat, Morocco
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 6 days ago NEW

big swimming pool, friendly and smiling staff, nice and clean room, beautiful view... you can pay for various activities near the hotel, like parasailing !

In the other hand, there is no real beach nearby :(

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at HARRIS Resort Batam Waterfront, responded to this review, 2 days ago
Dear Valued Guest Zouhir1,

Thank you very much for your time, sharing your experience in HARRIS Resort Waterfront Batam.

On the behalf of all the players of HARRIS Resort Waterfront Batam, we are pleased you enjoy our big swimming pool and have been pleased with our friendly service and smiling staff.

Dear Valued Guest Zouhir1, thank you again for your input and we are looking forward to welcome you again for your next trip in Batam.

Wish you an excellent day ahead.

HARRISly Yours,

Benjamin Castel & Team

General Manager
gm-harris-batamwaterfront@tauzia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago

Had a great 3D 2N trip with my cousin and her family. Despite being my 2nd time staying at the resort, the hospitality is still as excellent. Booked directly with the hotel and Linda who attended to my request was just simply wonderful. Nice and accommodating to all my request.

Good job Harris! You guys are just wonderful. Thanks for the wonderful treatment throughout our stay.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at HARRIS Resort Batam Waterfront, responded to this review, 2 days ago
Dear Valued Guest Serena2203,

On the behalf of all players of HARRIS Resort Waterfront , thank you very much for your time, sharing your experience in our Resort. Especially comments coming from you having stayed with us for 2nd times

We are delighted to receive such positive feedback from you and we are more than pleased to read that you and your familly has been pleased by the service delivery from all HARRIS players.

Dear Valued Guest Serena2203, thank you again for your time, I will be delighted to meet you for your next venue in Batam to discuss more in details about this experience.

I wish you an excellent day ahead.

HARRISly Yours,

Benjamin Castel & Team
General Manager

gm-harris-batamwaterfront@tauzia.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Resort Batam Waterfront

Address: K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Batam
#3 Top resorts Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Resort Batam Waterfront 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
A friendly resort facing the strait of Singapore and the sea view with spacious accommodation and giant free form swimming pool. Strategic destination and a perfect vacation spot for couples, families or business purposes. With 308 rooms and suites including 20 cabanas, this hotel has the largest number of room provided in Funky and Trendy Wing.Harris Funky will cater the needs of your most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest all inclusive concepts, reserved exclusively for couples and singles over 18 years old of age. Asia’s one of its kind, an all inclusive concept welcomes couples and singles to experience carefree days and endless irresistible nights in Batam. The over 18, adults-only atmosphere allows event the most conventional of guest to throw caution-to-the-wind and experience life like never before. Located just 40 minutes away from Harbourfront Center Singapore, Harris Resort Batam try to persuade its guests to linger with a plethora of water sports & indoor entertainment in the form of a ten-lane bowling alley, Squash & billiards, Go kart, Flying Fox or sea sport activities. Soothe the muscles with one of our treatments at the spa, foot reflexology facilities or head to the giant free-form pool. The H-Spa an oasis of calm and serenity with breathtaking sea views and sunset in the afternoon, provide Harris Fans with a haven to luxuriate and pamper themselves with a selection of Body and Facial treatments masterfully executed by highly trained therapists. Five outlets to ease hunger pains are available by providing Indonesian, Asian and Western cuisines. ... more   less 
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Also Known As:
Harris Resort Batam Waterfront Hotel Batam
Batam Harris Hotel

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