We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Strong value for money” 3 of 5 stars
Review of HARRIS Resort Batam Waterfront

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added HARRIS Resort Batam Waterfront to your Saves list
HARRIS Resort Batam Waterfront
3.5 of 5 Resort   |   K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Price
20% off room rate
Ranked #5 of 78 Hotels in Batam
Canberra
Top Contributor
117 reviews 117 reviews
30 hotel reviews
Reviews in 48 cities Reviews in 48 cities
139 helpful votes 139 helpful votes
“Strong value for money”
3 of 5 stars Reviewed September 28, 2013

I decided to test the Batam market because compared to Singapore, a room 4 times the size is a quarter the price. Travel by ferry from Singapore is easy with modern terminals at each port and the Indonesia visa is only 10USD for up to 6 nights.

The Management and staff at Harris resort are proactive and clearly trying to please. Room and passageway look a little tired, however the Lobby and cafe are nicely refurbished. Everything in the room worked okay including the free WiFi which easily supported Skype calls. An evening meal in the cafe was of good quality and value for money.

The Hotel is clearly trying to promote themselves with a heavy program of branding and use of corporate logos; see photo.

Room Tip: "Sea view rooms have a better view at high tide."
See more room tips
  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, September 30, 2013
Dear Harris Fan FFadden,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you for taking the time to share your personal opinion and review about your stay and
relaxing holiday in our Resort.

We are glad to see that your stay has been an enjoyable one and the comments on your stay and food had been very positive.
We are always trying to be proactive and focus to our guest satisfaction as you well mentioned.

On behalf of all the Harris Players I would like to thank you for choosing our hotel for your
relaxation and look forward to having you back with us.

HARRISly yours

Zois Sanidiotis
General Manager
HARRIS Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

921 reviews from our community

Traveler rating
    290
    331
    186
    67
    47
See reviews for
255
305
26
51
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 22, 2013

My husband and I stayed for 2 nights from 12-14 Sept. We find the resort awesome but were quite dismayed by a few things.
1. The check-in is a bit slow. Perhaps the staff who served us may not be too familiar with the procedure.
2. We stayed at the new wing facing the sea, we liked the room but were not pleased to see small cockroaches in the bathroom. The ceramic tiles in the room do not look clean either.
3. Wi-Fi is free but the connection isn't good as it drops intermittently.
4. Hotel provides free shuttle to Nagoya shopping mall but there are only 2 timings @10am & 1.30pm. If you miss the shuttle, a taxi trip is a rip-off as it cost SGD16 one way or SGD32 for return trip.
5. Avoid buying things at the hotel's mini mart - everything is very expensive.

We would like to suggest to the management to review the room cleanliness, the Wi-Fi problem and to provide adequate shuttle services to the shopping mall.

On a happier note, we were very pleased with all the staff at Harris for their warmth and friendliness. The spa treatment is great too. Same goes for the food at Harris café.

Room Tip: Ask for a room at the new wing facing the sea, it's quieter and peaceful.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, September 26, 2013
Dear Harris Fan Noor39,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for taking the time to share your comments and feedback about your stay in our hotel,

We are glad to see that overall you enjoyed your stay with us and we have also taken note all of the constructive criticism comments you have given us in order to improve our services provided to our guests.
Thank you for the special mentions on the Spa services and also on the Food quality tasted in our restaurants.

On behalf of all the Harris Players I would like to thank you for choosing our hotel for your holidays and relaxation.

Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 21, 2013

Bought the package from deal, try to do the reservation through their website but failed, luckily found the email and surprisingly they are very fast in response to the email and booking was done within the day. The friendliness of the staff is the best thing I experience in the hotel as they always great u with a smile. The room was simple and clean but there is some ants around the minibar area. Hotel do provide the free shuttle bus service to Nagoya hill but I would like to suggest to have more slot for the return timing as 2 hours to shop in NHM is totally not enough. There is no shopping mall nearby the hotel area but since it's near the beach so I suppose it's main for tourist to enjoy the water sport nearby. There is a big pool in the hotel and nice massage available. Overall it's a nice and pleasant stay in Harris Resort Waterfront for a short trip.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, September 26, 2013
Dear Harris Fan Moonling99,

Sunny greetings from the Resort of Smiles where all is Pleasure and Fan,

Thank you very much for taking the time to share your so positive experience with us during your
stay at our Resort and we are so glad that you had a good time with us.

We would like to thank you for the special mention on the friendliness of our staff and the quality of the room. We have taken also into consideration your constructive comments and we are going to use them for improving our services to our guests.

We would like to thank you for choosing our hotel for your holidays and relaxation,

On behalf of all the HARRIS Players


Harrisly yours


Zois Sanidiotis

General Manager
HARRIS Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 19, 2013

The hotel is distant from Batam Centre and one is completely dependent on it for food, transport and just about everything else. They know how to use this advantage with food and transport prices that are about 5 times higher than in town. A can of coke at dinner was USD 5. We complained about being trapped like this and were then given a daily free trip to town with the shuttle bus to have about two hours in a shopping centre (Nagoya) in town to try and get some food and provisions for the family. We felt nevertheless that what they were trying to do was a sheer, unashamed rip-off.

Room Tip: Rooms in the new wing are better
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, September 20, 2013
Dear Harris Fan fhrsa,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you for your comments and personal opinion about your stay in our hotel.
We are sorry to see that the pricing of our food and beverages was found on the high end
and we apologize also about the feeling you received that the hotel is a trap in terms of pricing and location as the waterfront area nearby and in proximity there are restaurants and bars.
We will review your comments and constructive criticism in our future meetings.
We do hope that apart of this dissatisfaction on pricing the rest of your stay such as your room accommodation, the quality of food and services from our staff the facilities activities and Spa would manage to cover and justify as well the in hotel prices.

On behalf of all the HARRIS players


Harrisly yours


Zois Sanidiotis
General Manager
HARRIS Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 15, 2013

Stayed at Harris Resort waterfront for two nights from 6-8sept. The facilities and services provided was good. We planned a surprise birthday celebration for my friend there and Harris team set up the room beautifully. It was indeed a great team effort. A great stay for families with children. The staff are all warm and never fails to greet each guest with a smile. :) thank you Harris Resort Batam. We had a great time and will definitely come back.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, September 20, 2013
Dear HARRIS Fan Lynad10,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun.

Thank you very much for your nice comments and feedback shared with everyone concerning
your stay and birthday celebration at our resort.
We are glad that you had most enjoyable time and that the surprise birthday celebration was a success.
On behalf of all the HARRIS Players we are looking forward to having you back with us,

Harrisly yours


Zois Sanidiotis
General Manager
HARRIS Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
66 reviews 66 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 14, 2013 via mobile

Resort is clean and generally maintained ok (by local standards) but little to do other than lounge around the pool and it is some distance from anywhere. Room size is ok with simple furnishings, and clean.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, September 20, 2013
Dear Harris Fan Sralls,

Sunny Greetings from the Resort of Smiles where all is pleasure and Fun,

Thank you very much for your time to share your comments and feedback with us and we are glad that your overall comments are positive.
We are in constant upgrading of our facilities and services along also to add more activities in the whole ambience of the resort.

Thank you once again for staying with us and on behalf of all the Harris Players


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 9, 2013

So, me and my girlfriend came across this really "attractive" resort we saw on groupon. After googling for images and also looking at a number of good reviews, we gathered that this place should be the heaven in Batam. Well, not really.

Firstly, the ferry ride from Singapore to here is quite draggy. We had to stop at Sekupang first before eventually coming to the waterfront terminal, which is as quiet as the scenes in 'the walking dead'. Then, we were told that there are shutter buses from the terminal to the resort, but as mentioned, it was practically quiet as hell, and we could only entrust our luck on the taxi driver, because even the immigrant officers couldn't understand English.

So, we agreed to a 4 bucks cab fare to our resort, which to our surprise again, was only a 5 mins journey from the terminal. The place was quite a disappointment too, not exactly what you saw on the internet. But, the service is quite good, probably akin to what I have seen in Bangkok.

So we walked to our rooms, which was in another building. Surprisingly, in a good way, the room is good. Not like the dirty and foul-smelling rooms we remembered in Nagoya One (another hotel we stayed during our last visit to Batam). Honestly, the room is awesome, and there is even a sceneric view from the balcony, and it was spacious and comprises most of the necessities we needed. We forgot to bring our adaptor and alcohol opener and the hotel staff was kind enough to serve us quite promptly. This is indeed commendable.

Another downside of this resort is that it is located nowhere near the city, or the biggest mall. Nagoya Hill, in Batam. And the taxi are already standardised to charge us $32SGD to and fro to the Nagoya Hill, which is quite expensive in a place like Batam. Also, prices are hiked up in their convenient store, $3 for a instant noodle? No way! We were also disappointed with the worn down building next to it - not much activities, vacant rooms, no lifts, expensive and random japanese restaurant? Worst off, the water sports section is under renovation.

In conclusion, I see many potentials in this resort. The facilities especially the building I mentioned (which is also where the spa is located) can be renovated and improved. The prices in their shops can be marked down more to attract more buyers. More activities can be held. Shopping malls can be built nearby to attract more tourists. More shops can be opened at the 'the walking dead' ferry terminal. Also, less hidden costs will be appreciated.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, September 12, 2013
Dear Harris Fan TheCarrotstick,


Sunny Greetings from the Resort of Smiles where all is pleasure and Fun,

Thank you very much for sharing your personal opinion and comments about your stay with us.

We have taken note of all your feedback and constructive comments.
We are glad that in general you enjoyed your stay and you have made special mention to our
staff and as you said surprisingly in a good way you enjoyed the room quality and the views.
We will also inform the terminal authorities about your comments as part of your constructive feedback and also other third party vendors.
We thank you once again for sharing your feedback and certainly further action will be taken to
improve the property and services offered.

On Behalf of all the Harris Players

Harrisly yours


Zois Sanidiotis
General Manager
HARRIS Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to HARRIS Resort Batam Waterfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about HARRIS Resort Batam Waterfront

Address: K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Batam
#3 Top resorts Hotel in Batam
#5 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Resort Batam Waterfront 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
A friendly resort facing the strait of Singapore and the sea view with spacious accommodation and giant free form swimming pool. Strategic destination and a perfect vacation spot for couples, families or business purposes. With 308 rooms and suites including 20 cabanas, this hotel has the largest number of room provided in Funky and Trendy Wing.Harris Funky will cater the needs of your most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest all inclusive concepts, reserved exclusively for couples and singles . Asia's one of its kind, an all inclusive concept welcomes couples and singles to experience carefree days and endless irresistible nights in Batam. The atmosphere allows event the most conventional of guest to throw caution-to-the-wind and experience life like never before. Located just 40 minutes away from Harbourfront Center Singapore, Harris Resort Batam try to persuade its guests to linger with a plethora of water sports & indoor entertainment in the form of a ten-lane bowling alley, Squash & billiards, ATV , Jet Ski, Flying Fox or sea sport activities. Soothe the muscles with one of our treatments at the spa, foot reflexology facilities or head to the giant free-form pool. The H-Spa an oasis of calm and serenity with breathtaking sea views and sunset in the afternoon, provide Harris Fans with a haven to luxuriate and pamper themselves with a selection of Body and Facial treatments masterfully executed by highly trained therapists. Two outlets to ease hunger pains are available by providing Indonesian, Asian and Western cuisines. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Odigeo, TripOnline SA, Hotels.com, HostelWorld, Travelocity, Asiatravel.com Holdings and Agoda so you can book your HARRIS Resort Batam Waterfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Harris Resort Batam Waterfront Hotel Batam
Batam Harris Hotel

Owners: What's your side of the story?

If you own or manage HARRIS Resort Batam Waterfront, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.