First of all I would like to thank you for the great hospitality that you and your team has provided to us on our Family Retreat from the 5th July 2013 – 7th July 2013. My whole Family had a lot of fun and was actually impressed how everything was very well organized. I must say all the credit goes to you and your team who made life much easier for me..
It all started from our pick up at Sekupang (Hari) and Batam Centre (Not sure of the name). Both guys we already there ahead of time and greeted us with a smile the moment we arrived. They even assisted us to book our return tickets without much hassle. When we arrived at the hotel everything was well organized at we all had our own booking numbers and the staff was very fast to get us all the rooms even before 12 noon. I know that is not easy to do especially if you are running a full house the previous day. Credit definitely goes to the Front Office and Housekeeping team. The housekeeping team was also very efficient to ensure all rooms we clean and comfortable for us throughout the stay. To name a few – Linda who had been very helpful even before we came to Batam when we were communicating via email.
Most importantly your team was ever ready to meet our expectation expectations and answer to all our queries. Upon check in I know some of the rooms has very minor issues but the maintenance team was very fast top rectify the problems and solve the issues almost immediately. One room that the problem could not be resolved, the rooms was changed for them immediately.
Throughout our stay we has we had meals and namely the Buffet dinner on the first night. The food was great and I must say we were spoilt with choices. The service in the coffee house staff was also fast and attentive attending too all our needs. They staff did an excellent job locating us in the corner for the dinner which the family has must room to move around and chit chat and enjoy the privacy….
Also to comment is your staff in the Guest Relations Desk. On Saturday Evening and Sunday Morning (can’t recall her name.. sorry!!) She did an excellent job to confirm our ferry booking for us. Some of my guest did not even have a return tickets but she manage to get us the reservations. I can imagine how difficult it was for us as we had different groups leaving at different timings. Even when we did not have a confirmation on the same day, Next morning the staff followed up very well and made sure she got us the reservations. She was always there to give us a smile and ensuring us that everything will be fine even when we needed a bus which was not part of the hotel service. She made sure the service was made available to us.
Finally the man behind the curtain is yourself. I personally think the team are all doing a great job because they have a leader like you, who is always on top of situations, always being so calm in accommodating to our requests. Most importantly you are always there to make sure that everything went well and has always been checking with me if everything is ok and is there anything else you can do for us. This give us guest the personalized service which all the guests are looking forward to when even we check in into a hotel… Not forgetting how you personally sending us to the ferry terminal in Sekupang. That was definitely the cream of your service which proved how sincere and down to earth of a person you are. I am impressed..
Overall it was an amazing experience and I felt that the you and your team did an excellent job. I trust you guys are master of your job and that’s why everything went very well. The only this that we were a little disappointed was that the watersports were not available as most of us wanted to enjoy the beach. Having said that the team and yourself did a good job to explain to us the situation which we fully understand. Sometimes it’s beyond our control when these facilities are outsourced. With all the good things happened to us during this trip it did not matter if we did not do any wartersports… Everyone was too busy being pampered by your staff.
Since me and my wife are only in Singapore we will surely visit you yours again one of the weekends and will be looking forward to the great service again.
Meanwhile keep up the good word and thank you for everything.
- Official Description (provided by the hotel):
- A friendly resort facing the strait of Singapore and the sea view with spacious accommodation and giant free form swimming pool. Strategic destination and a perfect vacation spot for couples, families or business purposes. With 308 rooms and suites including 20 cabanas, this hotel has the largest number of room provided in Funky and Trendy Wing.Harris Funky will cater the needs of your most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest all inclusive concepts, reserved exclusively for couples and singles over 18 years old of age. Asia’s one of its kind, an all inclusive concept welcomes couples and singles to experience carefree days and endless irresistible nights in Batam. The over 18, adults-only atmosphere allows event the most conventional of guest to throw caution-to-the-wind and experience life like never before. Located just 40 minutes away from Harbourfront Center Singapore, Harris Resort Batam try to persuade its guests to linger with a plethora of water sports & indoor entertainment in the form of a ten-lane bowling alley, Squash & billiards, Go kart, Flying Fox or sea sport activities. Soothe the muscles with one of our treatments at the spa, foot reflexology facilities or head to the giant free-form pool. The H-Spa an oasis of calm and serenity with breathtaking sea views and sunset in the afternoon, provide Harris Fans with a haven to luxuriate and pamper themselves with a selection of Body and Facial treatments masterfully executed by highly trained therapists. Five outlets to ease hunger pains are available by providing Indonesian, Asian and Western cuisines. ... more less
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- Also Known As:
- Harris Resort Batam Waterfront Hotel Batam
- Batam Harris Hotel