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“Nice pool” 3 of 5 stars
Review of HARRIS Resort Batam Waterfront

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HARRIS Resort Batam Waterfront
3.5 of 5 Resort   |   K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia   |  
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Hotel amenities
Ranked #8 of 75 Hotels in Batam
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Nice pool”
3 of 5 stars Reviewed July 1, 2013 via mobile

We stayed at the old wing which maybe the reasob why we had an outdated room
It was spacious and cozy but it can be revamped.
Staff were nice but can be friendlier. Pool was large and we enjoyed it very much dinner and breakfast served was ok. Nothing fancy, has variety.

It's near the ferry terminal.

We got a free round trip transpo from ferry terminal to the hotel and back. They also offer transpo frim hotel to nagoya but you have to book a few hours in advance.

Far from megamall.it cost us 100000 rupiah from megamall and back to the hotel.

We will stay at the hotel again to enjoy the pool

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, July 4, 2013
Dear Harris Fan Mnlmparas,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

We would like to thank you for taking the time to share your personal opinion of your stay
with other travelers.

We have very well noted all the constructive comments and rest assured we will bring it to our
next meeting for improving our services to our guests.

We would like to thank you for choosing Harris Resort Waterfront Batam for your holidays and
relaxation and we do look forward to having you with us for another stay.

On behalf of all the HARRIS Players


Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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822 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Dubai, United Arab Emirates
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 28, 2013 via mobile

This hotel is situated quite far fromNagoya but does have a ferry terminal close by.

I stayed here for a few months whilst working on the island.
There is nothing really in the area except a few bars close by.

They do have a large pool which is nice and the food is very standard.

Stayed July 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, July 4, 2013
Dear Harris Fan Mark R,

Sunny Greetings from the Resort of Smiles where all is pleasure and Fun,

Thank you very much for taking the time to share your personal opinion about your stay with us
and the description of the surrounding areas.

We do hope that you enjoyed your stay and work in Indonesia as being so long with us and
hope to be able to have you with us again to enjoy the giant swimming pool.

On behalf of all the Harris Players


Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Top Contributor
134 reviews 134 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed June 24, 2013

A corporate group of 70 + of us came here. As we organized ourselves, a few things went smoothly, , going through immigration on arrival - the hotel did it for us by collecting and keeping all passports, plus the group check in was also smooth as they gave us all keys and we distributed it ourselves to pre-assigned groups.
Otherwise it could have been a nightmare.
Food was mediocre buffets, we were a low maintenance group. No mid morning or afternoon tea breaks.

Large pool is kept reasonably clean.
reflexology seats are covered by grey towels, not very inviting. Staff are generally polite and try hard to be efficient and courteous except at reception counter.
On my own, I'd never go back!

Room Tip: Larger rooms are in older wing. Sea view or pool view? Pool view has hills depending on the angle of...
See more room tips
  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, June 26, 2013
Dear Harris Fan EuForia01,

We would like to thank you very much for taking the time to share your personal opinion
about your stay with us.

Travelling in big groups we always try to facilitate the movements and always speeding up the
process especially to the size and groups activity.
We are sorry to see that some of your comments on our services were not up to your expectations and we have well noted all of them to be discussed upon our meetings.

Thank you for your kind mentions about our friendly and efficient staff and do hope to be able
to have you with us again.

On Behalf of all the Harris Players


Harrisly yours

Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SG
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 23, 2013

This is our 3rd visit in the past few yrs, the last visit was before the new wing open in 2010. It was a big difference since then. It used to be a nice cosy resort for quiet, relaxing getaway but now it's old and noisy. We came from Harbourfront ferry terminal and alighted at Waterfront terminal. Do note that only Sindo ferry comes here now. The ferries are old and filled with bad smell. Batamfast ferry service is better and more comfortable. Timings were no longer as frequent as before too. Harris should probably highlight about the ferry service and how do we get here. Time was spent searching and I even have to make trunk calls to Harris to ask for directions. $$$ wasted on calls.

Rooms - we stayed before in the old wing and decided to try the new wing this time. Although only 3, 4 yrs old, the maintenance of the new rooms was not upkeep. Cracks and dirt were seen on the walls, balcony and toilets. Spider webs were seen too. Beds were comfy but the towels were slightly worn out and smells. It doesn't have a cosy feel as before too. We feel that the old wing as we remember it were more comfy and cosy. The new wing is just a basic furnished room with a queen bed and small LCD TV. Hair dryers and shampoo were provided but not tooth paste and tooth brushes. Coffee amenities were also provided.

Food- Lunch was nice but not breakfast. Coffee were sour, fruits not fresh. Bee hoon too oily, porridge too thick. Not much variety for buffet breakfast. The H cafe is always filled with groups of companies and ppl, we feel so crowded and noisy. We went for seafood dinner next to the Waterfront terminal and spent SGD 35 for crab, prawns, noodles and veg. Not too nice and was salty. Paid SGD $6 for 2 way taxi by Harris, driver will wait while you have your dinner for 1.5 hrs and chargeable at SGD $10 for extra time.

Spa - we always loved the H spa but the place is old and run down. We opted for the indoor massage room and was disappointed. Dirty, old walls with a smell in the rooms. Cobwebs, dust welcome us when we step in. No more soothing music played and we even have to pay SGD 30 for the aroma burners! We thought the extra paid was for the massage oil but it wasn't! It was for some aroma oil burner which was overwhelming and choke us when they burn it in the room. Jacuzzi was nice but lacked maintenance, there were sand. Massage beds old, towels old with smell. Honestly, even though the package was cheap, I felt that it wasn't worth the price anymore. We paid SG $285 (Harris Rejuvenate) for 2 Day 1 night with lunch, 3 hr spa for two.

Service - staff were nice and friendly...

Overall - if you want to have a getaway with large groups, you will find it cheap and suitable. If you're looking for quiet and relaxing getaway, you might wanna consider other options. This place is filled with companies events, big families. Not a quiet place to relax for couples....

Room Tip: Ask for quiet rooms but it was rather hard. We did ask and was given sea-facing, no sea view but onl...
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, June 26, 2013
Dear Harris Fan SGLady,

Thank you very much for taking the time to share your comments and personal opinion
with us and with the other persons of the travel community.

We are sorry to see that this time experience was not up to your expectations and would like
to inform you that your comments have been noted and will be discussed upon in order to improve our facilities and services.
Our Harris Rooms are the standard Harris rooms you will find in Harris with a simple unique and friendly atmosphere.
We thank you for all the constructive feedback about the services and facilities and your nice comments for our staff.

We do hope to be able to have you with us in another visit in the near future and please do not hesitate to drop me an email for further comments.


On behalf of all Harris Players


Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam



Zois Sanidiotis
General Manager
Harris Resort Waterfront
Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 18, 2013

we actually stayed here last 2010,it was a weekend getaway,to relax ourselves from work,at first we already have a bad expereience since there was no one attending on the recption and 5 groups are waiting to be attended,the room is decent,we were not satisfied with the food we ordered since it tastes like it was cooked 6 hour ago,but we simply ignore it since we want to relax,

we tried almost all the activity they can offer,from wakeboarding to billiards to kayak,shooting,videoke and the shisha at the bar with the live band it was pretty satisfying cause it's very very affordable.they have a huge pool too where you can dip.

dinner buffet was GREAT,at that time it was mongolian barbq night,it was all worth it with the generous variety of food to choose from,what made this hotel extra ordinary was their staff,they are just simply friendly,they will smile and will offer help that they can give,they just have this very warm smile that will make you feel at home,when you have that kind of staff, you won't really notice the flaws of a hotel...this place is remarkable and until now i can't forget the experience i had with them.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, June 22, 2013
Dear HARRIS Fan Kaetlyn_Sg,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for taking the time to share your holiday experience with many other
travelers and give us also your feedback about your stay with us.
We are glad that your overall experience was up to your expectations and we are sorry for
the minor delays during your check in time.
Thank you once again for mentioning about the many facilities of our Resort and the special mentions for our Friendly Staff that made your stay an unforgettable experience.

On Behalf of all the Smiling HARRIS Players we are looking forward to having you with us
for another stay.


Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed June 17, 2013

Seems like a great place to take the kids with all the cartoons they have displayed around the lobby, but the customer service is terrible. Upon arrival, even though they had four representatives at the desk, none of them acknowledged us. We didn't feel welcomed, so we asked for the Manager, but they didn't want to see us. So we told the Supervisor Leo that his representatives didn't have good customer service. Once we walked away, Leo joked about our complaints with his subordinates. The place is a mess, service-wise and in cleanliness.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, June 28, 2013
Dear Harris Fan Kyoki P,

Thank you very much for taking the time to share your comments with us and giving us the
opportunity to improve our services to our customers.

We are sorry to see that your comments concerning our staff has not been up to your expectations as you describe it. We are very well known for the friendly service and staff
friendliness through out our resort if you see all many of the comments and all are proud of
the simple unique and friendly service we offer.

Our Department heads and managers including my self all are available to our guests if any
problems occur and ready to resolve them including a Manager on Duty during night time.

Thank you once again on behalf of all the Harris Players,


Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed June 16, 2013

We stayed over the weekend of 15 Jun 12. The hotel looked dated and the tiny stretch of beach is dirty and deserted. The air-con in most of our group's rooms were not working and even after the technician came to repair, the air-con was still not cold. When checking in we requested hotel to confirm our return ferry for the next day but apparently something went wrong. We were told when about to leave for ferry terminal the next day that there was no confirmation for our return ferry and we had to go on the next ferry 2 hours later! To make matters worse, our group was "chased out" of the rooms by the housekeeping ! The front desk manager Mr Ahmad did try his best to help with arrangements for our return ferry and for our group to have late check-out. We appreciate that. He is definitely a credit to the hotel. However, the hotel as a whole need to up its facilities and service level as such lapses do not warrant well for the
hotel.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, June 18, 2013
Dear Harris Fan Cynzx,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for taking the time to share your personal holiday experience with other
members of travel society and your comments have been well noted.
Please allow me to express the following in what concerns your ferry arrangements
that our hotel only acts as intermediate and is only a service provided to facilitate our guests.
In your case and with a large group if reservations were not done well in advance and there were
not sits available on the Ferry at the requested time the hotel is not responsible for that.
As I have seen it was arranged for you with available sits with the following Ferry two hours later than your requested timing.
Due to your visit on a high season and the hotel being full as all over the world the check out time is at 12.00 o clock and yet again as you mention in your comments you were allowed to stay until later in your rooms even the Ferry reservations were not the hotels responsibility.
We do appreciate your constructive criticism in all aspects and we will try to inform groups in the
future when traveling individually the necessity of booking the timings earlier.
We strive for a constant upgrading of all our facilities and services to our guests and I am sure that you have noticed some of the works being carried out during your stay with us.

On behalf of all the Harris Players we would like to thank you for choosing HARRIS hotels for your holidays and relaxation and do hope that we will be able to have you with us again.

Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Resort Batam Waterfront

Address: K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Batam
#3 Top resorts Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Resort Batam Waterfront 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
A friendly resort facing the strait of Singapore and the sea view with spacious accommodation and giant free form swimming pool. Strategic destination and a perfect vacation spot for couples, families or business purposes. With 308 rooms and suites including 20 cabanas, this hotel has the largest number of room provided in Funky and Trendy Wing.Harris Funky will cater the needs of your most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest all inclusive concepts, reserved exclusively for couples and singles over 18 years old of age. Asia’s one of its kind, an all inclusive concept welcomes couples and singles to experience carefree days and endless irresistible nights in Batam. The over 18, adults-only atmosphere allows event the most conventional of guest to throw caution-to-the-wind and experience life like never before. Located just 40 minutes away from Harbourfront Center Singapore, Harris Resort Batam try to persuade its guests to linger with a plethora of water sports & indoor entertainment in the form of a ten-lane bowling alley, Squash & billiards, Go kart, Flying Fox or sea sport activities. Soothe the muscles with one of our treatments at the spa, foot reflexology facilities or head to the giant free-form pool. The H-Spa an oasis of calm and serenity with breathtaking sea views and sunset in the afternoon, provide Harris Fans with a haven to luxuriate and pamper themselves with a selection of Body and Facial treatments masterfully executed by highly trained therapists. Five outlets to ease hunger pains are available by providing Indonesian, Asian and Western cuisines. ... more   less 
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Also Known As:
Harris Resort Batam Waterfront Hotel Batam
Batam Harris Hotel

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