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“Bad Experience” 1 of 5 stars
Review of HARRIS Resort Batam Waterfront

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HARRIS Resort Batam Waterfront
3.5 of 5 Resort   |   K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia   |  
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Ranked #8 of 68 hotels in Batam
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Bad Experience”
1 of 5 stars Reviewed May 8, 2013

When I was there, the resort was over crowded with company events. Loud music and noise for the both days I was there. Instead of looking for a quiet escapade, I went into a noisy crowded carnival. Can't really relax and it totally spoilt my holiday. Staff looked new and inexperienced. Towels had stains on them. The management has to look into who they really want to attract.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, May 12, 2013
Dear Harris Fan TerenceT904,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for taking the time to share your personal experience and comments
while staying in our Resort with other members of the travel industry.

We are sorry to see that your holidays where not up to your expectations and we are sorry for
the inconvenience caused as you mention it.
We do have from time to time some events but there is always plenty of space for relaxation and
good time with us.

Thank you once again for your feedback and on behalf of all HARRIS players.


Harrisly yours


Zois Sanidiotis
General Manager
HARRIS Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 3, 2013

We stayed here for two nights as family during Singapore's school holiday in March. We were picked up by the hotel van from the port to their Hotel - very comfortable. Check-in was fast with the eager and energetic young guys at the counter.

I can't say about the standard rooms because we stayed in one of their Japanese rooms, which I find great. Spacious bedroom and another bigger adjacent dinner room with tatami sheets, plus another smaller room to access another toilet. The outdoor bathtub is a very nice touch.

Food. I read from TA that their pizza is great. I think I ended ordering 3 times. Once for our first lunch when we arrive, another as an add-on to our room-serviced order, and finally before we departed. Room service was fast. Breakfast I would say is average, more local choices than western.

Occupancy at the time of our stay (Wed-Fri) was considered low, so we enjoyed the pool and facilities almost exclusively (but they ran out of pool towels on our third day - and it was only late morning!). The view of the pool area is really a pleasure to your eyes when there is great sunlight as it shows the work they have done on their place. At night, it is nice and cozy walk to the bowling alley. Backdoor is not that excellent as parts of the beach area have tars on them. We wanted to go for an SUV ride but, alas, all units were broken down for repairs during our stay.

Being in a "remote" location, the hotel tries its best to make your stay worthwhile. They have bowling alleys (which we used), snooker and pool tables, beauty/nail salons for the ladies, and games for the kids. If that's not enough, the cable ski is just almost next door, and the mall is just a short bus or taxi ride away. The mini-store at level 1 is a great idea as you can buy extra snacks, sunblocks, swimming gears, or cold tablets should you need one.

I tend to stay on what works for me. So it is likely we will stay here again if we can get the same room.

Room Tip: Ask for the Japanese room if you don't mind paying extra.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, May 5, 2013
Dear HARRIS Fan Gravitsu,

Sunny Greetings from the Resort of Smiles where al is Pleasure and Fun,

Thank you very much for taking the time to share your so positive holiday experience with the other members of the travel community.
We are delighted that you enjoyed our hotel and services and you so well describe all of our facilities and sports activities. We do apologize as some of our activities not operational due to
upgrading and expecting new items but we do expect to have all ready for the use of our guests.

Our Pizzas are the best in Batam and are traditionally made with fresh materials and unique recipes with our special secrets of course I do not blame you that you did order three times during your stay.

We would like to thank you once again for having chosen our HARRIS Resort Waterfront Batam for your holidays and hope to be able to host you in the near future with us.

On Behalf of all the HARRIS Players


Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 3, 2013 via mobile

Bought a groupon for Harris for 2D1N and thought it was a great deal. Included a night's stay, ferry, 60min massage, breakfast, transfer, bowling and shuttle to nearby mall.
Everything went on smooth. However upon entering the room, we were put off by the smell and 'look' of the room. It was old, and looked dirty. There were stains on the bedsheets and blanket. Some of the floor tiles were broken.
I asked to change room. Opt for the new wing instead.
The room at the new room is smaller, with no wardrobe and bath tub. But it looked cleaner and better. At least there was no smell.
I think the hotel really needs upgrading.
Generally, the staff are awesome! They are polite and accomodating. My kids enjoy the pool too.
Oh the massage is not too bad. However, it was in a non air conditioned 'hut' and I was basically perspiring during the massage.
Well, for $69 I shouldn't complain. But then again, the management should really do something about the rooms.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, May 5, 2013
Dear Harris Fan Lucashley,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for taking the time to share your personal experience about your stay
with us and all your constructive criticism for our property.

We are sorry that the impression of the room did not match to your liking but after the relocation
of your room to our Trendy Wing you did had a better impression and feeling.

We are glad that the rest of your overall stay was smooth and at least our staff had offered you the alternative to a more relaxing stay.

We do hope to be able to have you with us again and thank you once again for choosing HARRIS Resort Waterfront Batam for your holidays.

On behalf of all the HARRIS players


Harrisly yours,


Zois Sanidiotis
General Manager
HARRIS Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kampong Tanah Merah, null, Singapore
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed April 25, 2013

Went to Batam with my brother for a quick escape from Singapore. Before getting there we specified that we wanted 2 single beds in our room, and repeated the same information to the concierge (more than twice) who ensured us that we would get it. Lo and behold, when we got to our room, there was a queen sized bed. I was too tired to complain and my brother just slept in the day bed by the TV.

Another thing I don't understand is that for a hotel that barely had guests, they couldn't allow us to check in earlier and had to wait 2 hours in the restaurant for the room to be ready. The room had a balcony, but no chairs were provided which is quite odd. The dinner buffet had an SG price tag but with little choices.

The only good thing about this resort is that there's wi-fi everywhere which would help a lot since the TV is so small with limited channels to choose from.

Room Tip: get a room in the new wing, it's a bit smaller but at least you get newer beds.
See more room tips
  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, April 30, 2013
Dear Harris Fan EAndyB_0509,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you for taking the time to share your personal opinion and comments with all the other
members of the travel community regarding your stay with us.

We are sorry to see that your reservation request was not granted and this is something we will
look into as normally we do grant all requests concerning bedding types to the extend we can.
While on resort it would have been easy to ask for the Manager on Duty to help you for explanations if it was a mistake on our behalf and this can be held as future reference. Please bare in mind that if rooms are clean and ready to be delivered there is no reason to keep you waiting until later on, most probably the rooms had to be cleaned and after allow you to check in.

Thank you very much for your constructive critisism and certainly we will discuss your comments upon our next meeting in order to rectify the services offered to our guests.

Thank you very much for the feedback on our upgraded free internet services we are glad that this area has been covered and is in full operation after guests feedback.

Thank you once again for choosing Harris Resort Waterfront Batam for your Holidays and
on Behalf of all the Harris Players


Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 24, 2013

Had initial plans to book the honeymoon package for 3d2n, but the spa package wasn't suitable for us so I went with the basic room package instead. I emailed them prior to my stay and had very prompt replies. Very flexible in trying to accomodate to customer's request.

Very surprising when they upgraded us to a suite! the kitchen+living/dining area was even bigger than the bedroom! 2nd surpise when a staff appeared at the door with an anniversary cake for us! The cake was nothing fantastic but I truly appreciate the extra effort and thoughts.

Food was pretty good at Harris cafe, reasonable price but definitely nothing near cheap. H Grill's food was great, a little pricy for Batam rate (2 main course, 1 soup, glass of house wine, 1 mocktail added up to 90SGD), but for that price I get good food, service and atmosphere, i'm sold.

Location wise, there's really nothing much around the resort. Though they do provide shuttle services to Nagoya Hill but those ran at fixed timings. We ended up taking a cab which cost us $30SGD to and fro. Everything else in the hotel is based on Singapore dollar, and more worth it to pay in SGD than in Ruppiah.

My entire stay would have been perfect if not for a less-than-friendly counter staff during my checkout process. Kind of impatient when I took more time in verifying my bills. i had all my meals charged to the room but she was expressing frustration when i was checking through all the receipts.

All in all, i still enjoyed my stay and would consider coming back again if i just need a wkend getaway.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, April 25, 2013
Dear Harris Fan Lavend3ermist,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

We would like to thank you very much for taking the time to share all your nice comments and holiday experience with so many other members of the travel community and we are so glad
that your stay with us has been up to your expecations.

I am also very happy to receive your comments about your dinne in our HARRIS Grill as this is one of our new concepts set up and the atmosphere and food make it living up to what we set it up for.
We are sorry that you encountered a bit of a disslike during the end of your stay and this issue will be discussed with the persons in charge in order to rectify so no more problems will arise
from similar issues.

Once again we would like to thank you for having your holidays with us and on behalf of all the HARRIS players we are looking forward to seeing you again.


Harrisly yours

Zois Sanidiotis
General Manager
HARRIS Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 22, 2013

The new wing of the hotel has better rooms but even so, the quilt cover on 1 bed and 1 of the bath towel has stain too. Overall the room is spacious and clean with a couch which allow 1 to sleep too, so it is very spacious even for 3 adults in a room. Hotel sound proof is very bad where we can hear all the noise along the corridor too. Hotel cafe spread is average and airconditioning is quite poor too. Hotel service overall good and staff are very helpful. I think I prefer other hotels along the waterfront but this was a company event so it was paid for. However, if you have a tight budget, this hotel is consider worth for stay.

Room Tip: Pls go for the NEW WING rooms. It is a white colorful building.
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, April 25, 2013
Dear Harris Fan Dordon-Sin,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for sharing your personal opinion about your stay with us with so many other members of the travel industry.

We are somehow sorry to see some negative comments during your stay with us but nevertheless your mention about our staff and quality of service compensates a lot on the minor
defects you mention that we will discuss upon with all our team in order to find solutions to improve our services.

On Behalf of all the HARRIS players i would like to thank you once again for staying with us.

Harrisly yours


Zois Sanidiotis
General Manager
HARRIS Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 22, 2013

Stayed 3 times here and I have enjoyed myself every trip!

Stayed at the Harris room all 3 times! Wasn't offer an upgrade thou but It's okay. I have always wanted to try the Cabana but Harris Rooms at the Trendy Wing overlooking the pool is quite awesome already! I could just sit at the balcony and stare at the view!

Rooms were nice and it smelled nice. Whenever I smelled something similar to it here, I would call it the "Harris Smell"!
Rooms are very clean, toilet was very clean too! What I like most about the toilet is the Rain Shower! Felt so fresh!

I always come back here to relax as it has a very laid back style concept. The swimming pool is awesome! It huge and you can just relax by the pool. They have mini cabanas and it's very relaxing.

Food is nice but a little overpriced to me. Breakfast was awesome! It was fit for the KING! A lot of variety! From fresh made omelettes to cornflakes to bread! Very contented.

Harris offer shuttle services to one of the Malls. Couldn't really remember it. But they charge it for SG$5 i guess. Convenient too.

The good part is there is a small place up front.Out of Harris resort. Walking distance to the place for water activities! I tried para-sailing and got a good offer with free canoe for 1 hour. They have jet ski but it looks quite old.

But fret not! Harris offers a wide range of activities for you to do! They have bowling, which i played, shooting range with big rifle! Which I have never held before. Foot reflexology is available. Basically, you won't get bored at Harris!

Staff are friendly, always greeting you and always smiling. Even when they are cleaning the area, they do not show the unpleasant face.

I went for an hour massage and for that one hour, the masseur kept talking about how low her pay is and stuffs.. My friend and I didn't really enjoy the massage thou. That's one of the bummer there.

But overall, this is the place to relax!

Good Job to the TEAM!

Room Tip: Choose higher floor and facing the pool!
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, April 25, 2013
Dear Harris Fan Fa5zt,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun.

We would like to thank you very much for taking the time to share such a descriptive and positive report of our property with other travellers and we are so glad that you describe our Resort in such a detail that we cannot put any additional description.

Thank you for all the nice comments concernig our Staff our Facilities and our Food all is going to be passed on to our Players and the minor negatives will be discussed in order to improve our services to the guests.

The comments coming from you having stayed with us three times counts a lot as you already know our HARRIS Simple Unique and Friendly hospitality and you are experiencing a consistency of services offered without beeing bored with all the activities around and in the hotel as well.

On Behalf of all the HARRIS players i would like to thank you for choosing our Resort for your relaxing time and hope to see you staying with us many more times to come,


Harrisly yours,

Zois Sanidiotis
General Manager
HARRIS Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Resort Batam Waterfront

Address: K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Batam
#3 Top resorts Hotel in Batam
#3 Best Value Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Resort Batam Waterfront 3.5*
Official Description (provided by the hotel):
A friendly resort facing the strait of Singapore and the sea view with spacious accommodation and giant free form swimming pool. Strategic destination and a perfect vacation spot for couples, families or business purposes. With 308 rooms and suites including 20 cabanas, this hotel has the largest number of room provided in Funky and Trendy Wing.Harris Funky will cater the needs of your most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest all inclusive concepts, reserved exclusively for couples and singles over 18 years old of age. Asia’s one of its kind, an all inclusive concept welcomes couples and singles to experience carefree days and endless irresistible nights in Batam. The over 18, adults-only atmosphere allows event the most conventional of guest to throw caution-to-the-wind and experience life like never before. Located just 40 minutes away from Harbourfront Center Singapore, Harris Resort Batam try to persuade its guests to linger with a plethora of water sports & indoor entertainment in the form of a ten-lane bowling alley, Squash & billiards, Go kart, Flying Fox or sea sport activities. Soothe the muscles with one of our treatments at the spa, foot reflexology facilities or head to the giant free-form pool. The H-Spa an oasis of calm and serenity with breathtaking sea views and sunset in the afternoon, provide Harris Fans with a haven to luxuriate and pamper themselves with a selection of Body and Facial treatments masterfully executed by highly trained therapists. Five outlets to ease hunger pains are available by providing Indonesian, Asian and Western cuisines. ... more   less 
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Also Known As:
Harris Resort Batam Waterfront Hotel Batam
Batam Harris Hotel

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