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“Friendly service, food could be better” 3 of 5 stars
Review of HARRIS Resort Batam Waterfront

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HARRIS Resort Batam Waterfront
3.5 of 5 Resort   |   K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia   |  
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Ranked #7 of 67 hotels in Batam
Singapore
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
“Friendly service, food could be better”
3 of 5 stars Reviewed March 15, 2013 via mobile

Stayed here for 1 night to "test" the hotel out (we are looking for short weekend getaway places near sg)
The location is near the ferry terminal and away from town, which we like.
We checked in with no issues and there was a welcome "song & dance" performance. Not sure if this is normal. It was kinda tacky, but the staff showed energetic enthusiasm! Hubby didn't find it funny though, because he couldn't communicate properly with reception (loud music).
We had a game of bowling and walked around the grounds. Didn't use other facilities. Disappointed with the beach... not quite as expected.
Food at the cafe was so-so and a bit pricey. Meals were not served hot... seemed like they been ready for a while before serving.
We had a room at the new wing facing the sea. Room was basic but ok. Beds comfortable. Would have slept well if not for loud music that was playing outside our room until the wee hours of the morning.
Overall, the service staff were friendly and gave a good vibe about the hotel.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, March 20, 2013
Dear Harris Fan RL-YL

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for taking the time to share your holiday experience with us and other
travellers and giving us your precious feedback about our services.
We are glad that overall your stay with us has been a relaxing and nice one and our staff
has given you the Harris Friendly service we our so proud of.

We have well noted all the points that you mention and this will be discussed upon for further
action to be taken.

We hope to be able to have you with us in the future for another stay abd untill then

On behalf of all the Harris players i would like to thank you for choosing our resort for your holidays


Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Singapore, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 11, 2013

You will never run out of things to do while at Harris. Staff were very friendly. Nice and big pool. We got the package with massage and it was awesome. Also with bowling and there is a play area for the kids. we also had the free tour to the city. Though not much choices of the breakfast and food was a bit pricey. Rooms are small but clean. Second time we stayed in this hotel and would stay here again!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, March 12, 2013
Dear Harris Fun Momclover,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for taking the time to share your so positive experience when on holiday
with us and we are glad to see that you so much enjoyed our resort facilities and services.

Indeed our resort is very well equipped for families vacations and with many activities to do around to keep all occupied. We have noted all of your comments to be discussed upon and
your constructive feedback is very important to us to be able to better serve our guests.

Once again thank you very much for choosing our HARRIS Resort and hope to be able to have
you with us once again.

On Behalf of all the Harris Players


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 25, 2013

the first time there for a short getaway with friends. Looked thru the net knowing that Harris has lots of activities. So we decided to just book for it. Upon reaching there, the greetings was great. Room was lovely (got the japanese room). But we were upset coz we went there for a purpose to ride the bike and atv. The place was quiet and no one was even at the seasports section. There wasn't anything much we can do and except for the indoor activities. We got so bored and swam the whole day. No doubt the food was lovely and the swimming pool was big and we even played water polo, suggested by one of the staffs. Having not much outdoor activity is already bad for us. what's worst is, we missed our 2.30pm ferry back home. We checked out at 2pm tho we still have time for the 2.30 ferry. We had to wait for another 3 hours for our ferry and we had nothing to do! but no one informed us even upon our arrival in the hotel. And i find out at the ferry terminal itself that the receptionist in harris was suppose to arrange everything for us and also the ferry coz we took package for this trip. She didn't even take the initiative to ask. I don't mind coming back unless, the outdoor activities starts to work again. But overall. Love the service. the food. The pool. And The room. Just need to improve more on the activities

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, February 27, 2013
Dear Harris Fan Zeelilac,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for taking the time to share your personal opinion about your Holidays in our Resort with so many other members of the travel community.

We are glad that overall you enjoyed our hotel facilites and your stay and the reccomendations from friends are the best publicity when it comes to us.
We are sorry to hear that the activities were not up to standard and we already called all parties
concerned for sorting out all issues and we do thank you for your constructive comments.

Further to your comment concerning the ferry ticket reservations and confirmations we only assist
on this issue and we offer those services to our guests in order not to create long waiting lines
in the ferry terminal to get this done.
We are sorry if any inconvinience caused but as of our standard procedures we do inform all guests upon check in to procced to our guest relations desk to reconfirm and book the return ticket times and confirmation. We apologize if this was not properly introduced to you.

We would like to thank you once again for choosing our resort for your holidays,

Looking forward to having you with us once again on behalf of all the Harris Players


Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 18, 2013

My Girlfriend and I booked a Junior Suite for the Honeymoon package. When you hear junior suite it should be one of the better rooms with better service but things wasn't what it is. We waited for 1hr 30mins for the room to be ready - We arrive at 12pm local time. The reception speak very bad English (I think he is a junior) and he has to get his colleagues to help out. I must say the Management tried very hard to think about ways to have a pleasent stay by providing cakes and fruits, decoration to the bed (I have a spend sometime removing the roses), putting roses in the bathtub. But they missed out on the simplest details that travellers were looking for, Cleanliness. The towel is filled with insects stuck on it, the bath tub have the very black mark.

Went for Spa in the afternoon, they ran out of herbal product for the bath, the massage was not at all up to standards - Massage the same spot for 10mins (guess there is ample time for a 1hr 30mins massage). They should have put the cushion on the cheek because the hole is extremely small for your head to put inside. To make matters worst, the towel that was at the bottom of the hole to allow the aromatherapy to flow up has not been cleaned for quite something. It smells like someone who puke. When we proceed to bath (by the way its strange that you go for a bath after your massage, you are not suppose to bathe and shower after massage), the water flows out and in the end there is no water inside the bathtub. Kinda wasted money on that. When we leave, they did not serve us drinks like other spa that we visited. I know their competitors in batam keep asking whether you want a refill.

I must say why there deserve a 2 star is because the candlelight dinner they provide for the honeymoon package is worth recommending. The taste of the food is quite nice and they present it in a very nice manner (They could have played more romantic music - its valentine day on the day rather than English pop songs). The white wine taste a bit werid though. I must say their coffee is one of the nicest that I have ever drank. Their breakfast have many rooms for improvement. Wasn't statisfying at all in terms of the spread and the taste - saggy hashbrown you know what I meant ?

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, February 20, 2013
Dear Harris Fan Analog88,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for taking the time to write your personal opinion and review of your
holidays with us and share it with other members of the travel community.

We have taken note of the constructive criticism in order to improve our services to the guests and please allow me to share some feedback on our comments as you mention for the check in time is always after 14.00 pm all around the world.
What concerns the issue of cleanliness and towels we have taken note of that comment and we will look into our service linen provider to improve the quality and reinforce checks.
Also in all aspects of Spa Services that we offer as we have noted your comments on that area as well.
Thank you very much on your positive feedback of our food quality and restaurant special theme of Valentines Day.

We would like to thank you for choosing our resort and on Behalf of all Harris Players

Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 13, 2013

Stayed at this resort for a weekend in November. Unfortunately, it was a wet weekend, and the resort was hosting some annual D&D for a company and therefore most part of the pool area was occupied. The music from the event did not subside till 12midnight as well.

I bought the honeymoon package from AsiaTravel.com and it was S$288 in 2012, including
1) 2 way ferry tickets for 2, but departure fee from Harbourfront Terminal, fuel surcharge and departure fee from Batam Terminal of $27 were excluded.
2) 2 way hotel transfer
3) Candlelight dinner by the pool and drinks for 2 (but we were given the option of indoor BBQ buffet dinner as well since it was raining)
4) 90 minutes massage for 2, followed by 30 minutes herbal/milk bath soak.
5) Aromatherapy essence, flower décor and chocolate pralines in the room
6) Free 1 game of bowling (but we didn’t use it as the bowling area looked really rundown)

Room-wise, we got a cabana room (included in the package). The cabana rooms were away from the normal apartment-like blocks, and nearer to the ‘beach’. The room was romantically decorated, with rose petals forming a heart shape on the bed, and rose petals were also in the bathtub. The room was big and comfortable, but it had a rustic feel with slightly uneven floorboards. Lizards could also enter the room through the tiny holes near the toilet area. City dwellers who do not appreciate nature, are best taking the rooms in the normal blocks.

The water pressure for the showerhead could be improved as the water trickled out and it was extremely cold to shower in the rainy weather. The BBQ buffet was pretty good though, albeit a little cold. As it rained the entire weekend, we were stuck in our room with nothing much to do but watch TV, or venture out to the main lobby to use the free wifi.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, February 20, 2013
Dear Harris Fan Daphne3t,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for sharing your positive holiday experience with us with other
travelers and we would like to thank you for your positive remarks.

We are sorry that your stay with us was spoiled by the rainy weather and you could not fully enjoy our facilities, maybe this will give you a reason to return to our resort once again.

We have taken note of your constructive comments and just to inform you that we are now planning to have the cabana rooms under renovation.

We do hope to be able to have you with us for another holiday and on behalf of all Harris Players

Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fraserburgh
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 13, 2013

Stayed here for three weeks and thoroughly enjoyed it.
The staff are very friendly and always very helpful.
I stayed in room 2302 in the new wing and found the room to be of a good size, the bed was huge and the shower was excellent.
Breakfast was average but perfectly edible.

There is a convenient shop in the lobby of the hotel selling cold drinks, cigarettes, snacks and medicines. However, I found the shop to be a little expensive. For example a tin of Bintang costs 37,500IDR and a packet of cigarettes cost 30,000IDR. If you leave the Harris resort, turn right and walk 100 yards up the road there is a shop that sells these same items for 10,000IDR (Bintang) and 13,000IDR (Cigarettes)

Taxis are available from outside the hotel - negotiate your price before getting in. A taxi to Nagoya should only cost around 100,000 IDR.

The nearest ATM's are at the nearby Holiday Inn or at the Ferry Terminal. Both are around 10 minutes on foot from the hotel, or 2 minutes and 50,000IDR in a taxi.

There are a number of bars nearby at the waterfront near to the ferry terminal. The best of these are New Place, Aussie Bar and Kevin's Bar.

Stayed January 2013, traveled on business
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, February 20, 2013
Dear Harris Fan Dt84,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for sharing your holiday experience at our hotel and we are glad that you
had a good time during your three weeks stay with us.
Thank you also for the special mentions on the friendliness of our staff and the convenience and size of our rooms.
Thank you also for sharing information for the various activities around the hotel but i would advise all reading to be cautious on the quality and services on those areas.

Thank you once again and on the behalf of all Harris Players

Harrisly yours

Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 4, 2013

I have been to Harris for around 5 times and I will be going back again if I want to go Batam. I always bring my friends to Batam, when it is his/her first visit to Batam.

The staff is very kind and helpful. They speak fluent english and hence, you won't encounter language barrier if you can't speak Bahasa Indonesia.

I personally recommend to take the 3 hours spa package because it is very chilling and relaxed. It is more expensive if you are buying the spa package when you are in Harris. Hence, get it when you are booking your trip.

Even though the massage is definitely more expensive than the one you can find in Nayoga, I do not mind paying more for the comfy environment. Or you can get the package first, then try the one at Nagoya the next day(if you have shuttle coupon to Nagoya) and you will feel the huge difference.

However, one bad thing is that the place is not near town and choice of food is limited. There are only 2-3 restaurants in the resort. However, you can make your way to the Kelong for seafood which is near the pier.

I will make an effort to go back every year :)

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, February 7, 2013
Dear Harris Fan Bncc,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun.

Thank you very much for the taking the time to share your review with other travellers and
we are really glad to see that you are a returning client with us for so many times.

We would like to thank you for all the good words you have put for all our staff and the
good services offered by our Award winning Spa. We try to offer as many options in our resort
from dining to Fun Activities so as the guests do not need to go adventure around but as you well mentioned there is always the possibility of Nagoya Touring for something different.

On Behalf of all the Harris Players i would like to thank you for always visiting our Resort and
we are looking forward to having you with us many more times to come.

Harrisly Yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about HARRIS Resort Batam Waterfront

Address: K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Batam
#2 Top resorts Hotel in Batam
#4 Best Value Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Resort Batam Waterfront 3.5*
Official Description (provided by the hotel):
A friendly resort facing the strait of Singapore and the sea view with spacious accommodation and giant free form swimming pool. Strategic destination and a perfect vacation spot for couples, families or business purposes. With 308 rooms and suites including 20 cabanas, this hotel has the largest number of room provided in Funky and Trendy Wing.Harris Funky will cater the needs of your most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest all inclusive concepts, reserved exclusively for couples and singles over 18 years old of age. Asia’s one of its kind, an all inclusive concept welcomes couples and singles to experience carefree days and endless irresistible nights in Batam. The over 18, adults-only atmosphere allows event the most conventional of guest to throw caution-to-the-wind and experience life like never before. Located just 40 minutes away from Harbourfront Center Singapore, Harris Resort Batam try to persuade its guests to linger with a plethora of water sports & indoor entertainment in the form of a ten-lane bowling alley, Squash & billiards, Go kart, Flying Fox or sea sport activities. Soothe the muscles with one of our treatments at the spa, foot reflexology facilities or head to the giant free-form pool. The H-Spa an oasis of calm and serenity with breathtaking sea views and sunset in the afternoon, provide Harris Fans with a haven to luxuriate and pamper themselves with a selection of Body and Facial treatments masterfully executed by highly trained therapists. Five outlets to ease hunger pains are available by providing Indonesian, Asian and Western cuisines. ... more   less 
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Also Known As:
Harris Resort Batam Waterfront Hotel Batam
Batam Harris Hotel

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