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“Great weekend trip, otherwise marred by company events held at resort premises” 4 of 5 stars
Review of HARRIS Resort Batam Waterfront

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HARRIS Resort Batam Waterfront
3.5 of 5 Resort   |   K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia   |  
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Ranked #8 of 71 Hotels in Batam
Singapore, null, Singapore
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Great weekend trip, otherwise marred by company events held at resort premises”
4 of 5 stars Reviewed February 13, 2013

Stayed at this resort for a weekend in November. Unfortunately, it was a wet weekend, and the resort was hosting some annual D&D for a company and therefore most part of the pool area was occupied. The music from the event did not subside till 12midnight as well.

I bought the honeymoon package from AsiaTravel.com and it was S$288 in 2012, including
1) 2 way ferry tickets for 2, but departure fee from Harbourfront Terminal, fuel surcharge and departure fee from Batam Terminal of $27 were excluded.
2) 2 way hotel transfer
3) Candlelight dinner by the pool and drinks for 2 (but we were given the option of indoor BBQ buffet dinner as well since it was raining)
4) 90 minutes massage for 2, followed by 30 minutes herbal/milk bath soak.
5) Aromatherapy essence, flower décor and chocolate pralines in the room
6) Free 1 game of bowling (but we didn’t use it as the bowling area looked really rundown)

Room-wise, we got a cabana room (included in the package). The cabana rooms were away from the normal apartment-like blocks, and nearer to the ‘beach’. The room was romantically decorated, with rose petals forming a heart shape on the bed, and rose petals were also in the bathtub. The room was big and comfortable, but it had a rustic feel with slightly uneven floorboards. Lizards could also enter the room through the tiny holes near the toilet area. City dwellers who do not appreciate nature, are best taking the rooms in the normal blocks.

The water pressure for the showerhead could be improved as the water trickled out and it was extremely cold to shower in the rainy weather. The BBQ buffet was pretty good though, albeit a little cold. As it rained the entire weekend, we were stuck in our room with nothing much to do but watch TV, or venture out to the main lobby to use the free wifi.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, February 20, 2013
Dear Harris Fan Daphne3t,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for sharing your positive holiday experience with us with other
travelers and we would like to thank you for your positive remarks.

We are sorry that your stay with us was spoiled by the rainy weather and you could not fully enjoy our facilities, maybe this will give you a reason to return to our resort once again.

We have taken note of your constructive comments and just to inform you that we are now planning to have the cabana rooms under renovation.

We do hope to be able to have you with us for another holiday and on behalf of all Harris Players

Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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778 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
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English first
Fraserburgh
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 13, 2013

Stayed here for three weeks and thoroughly enjoyed it.
The staff are very friendly and always very helpful.
I stayed in room 2302 in the new wing and found the room to be of a good size, the bed was huge and the shower was excellent.
Breakfast was average but perfectly edible.

There is a convenient shop in the lobby of the hotel selling cold drinks, cigarettes, snacks and medicines. However, I found the shop to be a little expensive. For example a tin of Bintang costs 37,500IDR and a packet of cigarettes cost 30,000IDR. If you leave the Harris resort, turn right and walk 100 yards up the road there is a shop that sells these same items for 10,000IDR (Bintang) and 13,000IDR (Cigarettes)

Taxis are available from outside the hotel - negotiate your price before getting in. A taxi to Nagoya should only cost around 100,000 IDR.

The nearest ATM's are at the nearby Holiday Inn or at the Ferry Terminal. Both are around 10 minutes on foot from the hotel, or 2 minutes and 50,000IDR in a taxi.

There are a number of bars nearby at the waterfront near to the ferry terminal. The best of these are New Place, Aussie Bar and Kevin's Bar.

Stayed January 2013, traveled on business
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, February 20, 2013
Dear Harris Fan Dt84,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for sharing your holiday experience at our hotel and we are glad that you
had a good time during your three weeks stay with us.
Thank you also for the special mentions on the friendliness of our staff and the convenience and size of our rooms.
Thank you also for sharing information for the various activities around the hotel but i would advise all reading to be cautious on the quality and services on those areas.

Thank you once again and on the behalf of all Harris Players

Harrisly yours

Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 4, 2013

I have been to Harris for around 5 times and I will be going back again if I want to go Batam. I always bring my friends to Batam, when it is his/her first visit to Batam.

The staff is very kind and helpful. They speak fluent english and hence, you won't encounter language barrier if you can't speak Bahasa Indonesia.

I personally recommend to take the 3 hours spa package because it is very chilling and relaxed. It is more expensive if you are buying the spa package when you are in Harris. Hence, get it when you are booking your trip.

Even though the massage is definitely more expensive than the one you can find in Nayoga, I do not mind paying more for the comfy environment. Or you can get the package first, then try the one at Nagoya the next day(if you have shuttle coupon to Nagoya) and you will feel the huge difference.

However, one bad thing is that the place is not near town and choice of food is limited. There are only 2-3 restaurants in the resort. However, you can make your way to the Kelong for seafood which is near the pier.

I will make an effort to go back every year :)

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, February 7, 2013
Dear Harris Fan Bncc,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun.

Thank you very much for the taking the time to share your review with other travellers and
we are really glad to see that you are a returning client with us for so many times.

We would like to thank you for all the good words you have put for all our staff and the
good services offered by our Award winning Spa. We try to offer as many options in our resort
from dining to Fun Activities so as the guests do not need to go adventure around but as you well mentioned there is always the possibility of Nagoya Touring for something different.

On Behalf of all the Harris Players i would like to thank you for always visiting our Resort and
we are looking forward to having you with us many more times to come.

Harrisly Yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 8, 2013

A BIG thank you to all the staffs for the warm welcome and great stay for my family 1st holiday in Harris resort during the Christmas period!

We truly enjoyed ourselves with the friendly staffs and nice facilities within the resort. The swimming pool and dino kids playground was a really fun place for family like us with small children. We are looking forward to seeing more kids friendly facilities.

In particular, the Christmas night dinner celebration was a great success and brought many happy moments to both my kids & us whom really enjoy the live band singing, fireworks, dinner, etc….

This is indeed one of the best Christmas celebration we had and will remmeber for a long time to go.....

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, January 12, 2013
Dear Harris Fan Lim P,

Sunny Greetings from the Resort of Smiles where all Pleasure is Fun,

A Very BIG you are Welcome also from all the Harris staff for all your nice comments and
we are very delighted to see such a positive review for our Resort where you spend your
most unforgettable Christmas time ever with your Family.
We are happy that you shared this positive experience with many other potential travellers
and we would like to say once again thank you for the special mentions of our staff delivering
a warm welcome to you and your family.

We do hope to be able to have you with us in the near future and please allow me
on Behalf of all the Harris Players to wish you a Happy New Year 2013.


Harrisly Yours


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
1 review
3 of 5 stars Reviewed January 1, 2013

Book a trip for the new year countdown via their online direct booking. Send an email to ask regarding their Fun Fishing activity but no reply at all. Arrived on the 30th Dec and waited almost 20 mins for the free transfer. Reach hotel and they did not have my booking number and waited another 10 mins while they sort things out. Finally room was given in the new block facing the sea so I was prettty happy about it. But the room maintenance and cleanliness was not much to say for. The bathroom has moulds growing all over the grouting and the toilet bowl inlet was leaking. AC unit was dripping water from condensation which I have no idea why when the door is close and aircon is off when we enter the room. Pillow cover had stains that look like DRIED BLOOD!! The next morning when housekeeping do my room, they did not clear away our previous night room service tray and I had to dump it outside before it was removed. Overall the location and staff are friendly but they really need to do alot more on their maintenance on their rooms.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, January 5, 2013
Dear Harris Fan KHSeah,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for taking the time to share your holiday experience with us and giving us your personal oppinion and feedback about our resort.
We are surprised to see some negative comments and we would like to thank you for sharing
those with us in order to improve our services.
It is strange that we did not receive your reservation as this is automaticaly sent to our reservations the same very moment and this information has given us the alert to investigate more if any technical error has occured to rectify it.
I also would like to thank you for pinpointing some other issues which have been well noted and
we are in the process to examine as this seems to be an isolated incident of what you have described.
We do hope that we will be able to have you with us again or in another Harris in Indonesia.

On Behalf of all the Harris Players allow me to wish you a Happyu New Year 2013,


Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 31, 2012

I've always stay in Harris Resort when i'm going for short trip for R n R with my family. But this time around i came with my brother in law with his BIG family members. We were given a connecting room with children bunker bed, ❤WOW that was the first word that come out from my brother in law as he did not expect that the 2 room have that ........ Our families get together outside Singapore was a success with the help of Harris Resort Staffs which show their excellent services during our 3D2N stay.
My brother in law would like to thank Mr Ramli and Mr Tony for their assisance in arranging and sending him to Awal Bros Hospital on 30/12/12 as he was not well on that day. Kudos for their service
Since my first time stay in Harris Resort from 2003 until now, the service from the Staffs have being tip top from the reservation, housekeeping,cafe,office and recreation department is excellent. Here i would like to thanks some of your Staffs, Ms Lynda, Mr Ahmad, Mr Ramli, Ms Doris, Mr Kristian, Mr Tony, Mr Bona, Mr Sabri to name a few.
FYI my brother in law is also planning to come back again with his extended families in the near future. Keep up the Good Work n Excellent Service
A BIG KUDOS GUYS

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, January 5, 2013
Dear Harris Fun Sakura0519,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun.

We would like to thank you for taking the time to share your so positive holiday experience with other travelers and to thank you for all your nice comments.
Your feedback is also very valuable to us since you have been coming and staying with Harris
many times and have experience the consistency and improvements of service.
Our Family rooms with the Bank Beds are very popular and are in constant demand so is adviseable to request and book in advance in order to guarantee them.
I would like also to thank you for bringing forward our Harris Players by name for their service from the heart and that they ensure for the safety and well beeing also for a family memeber going to the hospital.

I would like to take the opportunity to wish you and your Family a Happy New Year and we are looking forward to having you with us again in the near future.

On Behalf of all the Harris Players

Harrisly yours


Zois Sanidhiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 17, 2012

The service given to us was below our expectation.

Reception staff bad service except for the supervisor.
Apparently, the room given not so clean, the towel smells and the bedsheet was dusty. I actually requested for an extra bed and so they came in and bring only bedheet cover and comforter and fitted over a so called bed or couch just next to the tv. I was shocked and to think i paid alot for sleeping on so called couch. And not to mention, the bedsheets was grey and dirty looking. So i called room service to change everything back and it was so much better.

Actually, to me the pool wasn't so clean either.

The breakfast was average. The staff in charge of ferry service didn't check for land transfer for us end up we need to pay extra for taxi service. That suppose to come in the package. Luckily, we are in time for our ferry.

The pizza was good though. Nope, not thinking of coming back.

Stayed November 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review, December 18, 2012
Dear Harris Fan Riqz,

Sunny Greetings from the Resort of Smiles where all is Pleasure and Fun,

Thank you very much for taking the time to share your personal experience and reviews about
your stay in our hotel with other travelers.

We are sorry to see that some negative issues have come up and thank you for your feedback
to us in order to raise all issues and provide a better service in the future to our customers.

Thank you for your nice comments about the pizza our signature dish and we do hope that
maybe in the near future we could have you as our guest or even in another Harris Hotel in Indonesia.

On behalf of all the Harris Players

Harrisly yours

Zois Sanidiotis
General Manager
Harris Resort Waterfront Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Resort Batam Waterfront

Address: K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Batam
#3 Top resorts Hotel in Batam
#3 Best Value Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Resort Batam Waterfront 3.5*
Official Description (provided by the hotel):
A friendly resort facing the strait of Singapore and the sea view with spacious accommodation and giant free form swimming pool. Strategic destination and a perfect vacation spot for couples, families or business purposes. With 308 rooms and suites including 20 cabanas, this hotel has the largest number of room provided in Funky and Trendy Wing.Harris Funky will cater the needs of your most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest all inclusive concepts, reserved exclusively for couples and singles over 18 years old of age. Asia’s one of its kind, an all inclusive concept welcomes couples and singles to experience carefree days and endless irresistible nights in Batam. The over 18, adults-only atmosphere allows event the most conventional of guest to throw caution-to-the-wind and experience life like never before. Located just 40 minutes away from Harbourfront Center Singapore, Harris Resort Batam try to persuade its guests to linger with a plethora of water sports & indoor entertainment in the form of a ten-lane bowling alley, Squash & billiards, Go kart, Flying Fox or sea sport activities. Soothe the muscles with one of our treatments at the spa, foot reflexology facilities or head to the giant free-form pool. The H-Spa an oasis of calm and serenity with breathtaking sea views and sunset in the afternoon, provide Harris Fans with a haven to luxuriate and pamper themselves with a selection of Body and Facial treatments masterfully executed by highly trained therapists. Five outlets to ease hunger pains are available by providing Indonesian, Asian and Western cuisines. ... more   less 
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Also Known As:
Harris Resort Batam Waterfront Hotel Batam
Batam Harris Hotel

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