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“oh so crowded” 3 of 5 stars
Review of HARRIS Resort Batam Waterfront

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HARRIS Resort Batam Waterfront
3.5 of 5 Resort   |   K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia   |  
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Ranked #8 of 68 hotels in Batam
singapore
Top Contributor
119 reviews 119 reviews
44 hotel reviews
Reviews in 29 cities Reviews in 29 cities
141 helpful votes 141 helpful votes
“oh so crowded”
3 of 5 stars Reviewed January 23, 2008

the property gets over crowded during the weekends. there are many good things to be said,however. the staff get you through the immigration process while you can comfortably relax their lounge at the ferry terminal.the pick up shuttle is another plus. the staff are polite, courteous and co-operative in every way.but week ends get over crowded so much so that the linen also runs out and you have to wait for towels etc until they have processed the used linen.
that said the property is very family friendly - you can opt for quiet or activities ( a huge variety) to suit your needs. they have drawing programmes for the children, volley ball, reflexology, aquatic aerobics etc etc for the adults. a go karting facilitty is available within walking distance - a ten minute walk.

the retaurant turns out reasonable fare although a little pricy for indonesian standards.

may not be a suitable property if you want to hang around the town which is about 45mins to an hour away depending upon the traffic conditions.

rooms are fair value for money, clean, with suitable amount of personal amenities provided.

nice place if you prefer to relax and enjoy activities at your les\isure.
rajamanu

  • Liked — staff attitude, prompt immigration clearance and transfer to the hotel.
  • Disliked — a little far from the city centre
  • Stayed November 2007, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Singapore
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 20, 2007

First of all, I must compliment the staff for their very attentive and warm services. The staff and one who even dressed up as a "Joker" attending to children, teaching them how to make paper animals, coloring etc. There are also the organised activities for adults such as cycling, water polo, jogging etc. The Saturday night pool side performance, with songs, dance items and guests' participation, is just as impressive.

Nice and clean rooms.... look like renovated recently. However, my room had a water heating problem. Heated water only lasted for half a minute but the ever polite technical staff told me that he could not tell what went wrong and had to check with his Chief Engineer. That was the last I heard from him. Anyway, couldn't be bothered about it anymore and had to make do with the lukewarm bath/shower.

My other disappointments are that the temporary gym was not open earlier in the morning for early risers like me and there was no sauna or steam bath near the pool area.

Food from the resort was definitely expensive....S$20 for a simple plate of grilled chicken chop. But my little girl liked it a lot especially with the butter fragrance and the nice mushroom sauce.

Overall, still a pleasant and relaxing stay.

  • Liked — Attentive staff and nice rooms except the water heating system.
  • Disliked — Gym not open in early morning. No sauna and steam bath for use. And room water heater faulty.
  • Stayed November 2007, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 16, 2007

We just came back from Harris Resort. We stayed at Harris for 3D2N.
Our room is a normal Deluxe room but very LUCKY that it is a seaview room. We can see the nice seaview and also pretty sunset. It is very clean, good enough & comfortable because we have a very "kings" size bed..haa..haa..

All the staffs there is very very friendly and helpful. We enjoyed our yummy complimentary breakfast, our dinner + listening e live band singing in the bar.. You must try their PIZZA - Meat LOVER.
It's realy very very nice.

Stayed November 2007
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 19, 2007

We stayed at Harris for 3D2N. It is okay if you are on tight budget but dont expect much. Here's our personal experience.

We wanted to change our room to a poolview room after we entered our guardview room. The recept said okay but it will be a twin-bed which is fine for us. After bringing down all our baggages, the same recept told us that there will be add'l S$40 charge per night. We got fred up and bring our baggage back to the same room again.

Free shuttle bus to nogoya town is available, but advance reservation is required. We asked different staff, but none actually advised us that. We waited at the lobby at 2pm, and was told that there is not enough seats. Fortunately, they managed to get a bigger bus, otherwise it will be a great disappointment.

The massage varied according to staff. Some put in strength, other seem to be just touching our skin. We have pre-booked 4 sessions, 1 out of the 4 is good. First day, they put us in a room, which looks like a HDB flat room, with the walls looks cracking and an old wardrobe there and a non-functioning bathroom. We have other sessions in a hut, which does not look very secure, people can see through inbetween the horizontal bamboo sticks. And it is not sound proof ! Our neighbours were chatting away, while spa supposed to be a relaxing and soft music ambience.

The normal delux room is clean and spacious. It is good enough. We are not sure of cabana room, but it seems quiet there.

The pool is 2m to 0.8m height, as for the jacuzzi, only one air pump is working and rest not in working condition. We didnt enjoy it.

The gym room is quiet, near the spa building, but away from the main building. We brought our sport shoes there, but after visiting the gym room, we gave up the idea.

The cafe plays local music instead of international music.It does not give us BBQ or poolside dinning feeling.

Overall, communication with staff must be in super details because they only answer directly at your questions without any further info given. The maintenance is lousy and it does not have a resort ambience. It is a boring place. It is just an experience for us, and we will not go back again.

  • Liked — spacious
  • Disliked — guard view room
  • Stayed September 2007, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 12, 2007

We had a welcome from Harris staff when arrive at the Waterfront - they collect our passports and we need not queue to clear immgration.
The hotel is just five min away. But the hotel is fully booked so we can only check in at 2 pm.
It is a pleasant surprise that we had a free pizza or set lunch for 2 vouchers per room. There is also free shuttle voucher for day trip to town. 11 am and 2pm respectively.
But the hotel is v crowded with a few group of company conference going on...the waiters are too busy to attend us. And the General Manager has personally helped to serve us!
Their friendly smiles make cool us a bit.
The rooms are clean , athough the bedding is a bit old. The room can cater for 3 adult. We ask for a king size bed and there is a sofabed avaliable too. The bathroom is ok.
The kids enjoy the dino kid room. There is adequate toys to keep them occupied. We take a taxis ( 70k ruppiat) to go Mega Mall. The CJO Donut is a must to try... cost around $4 for 6 donuts. Dont keep overnight , it is good to eat fresh on the same day. The Timezone is really cheap , with 20cents per game.. must go!

Our kids visit the hotel pool but there is leaves floating around. Not v clean. with dragonfly above our heads. The weather is very windy and rainy so we only stayed a while.

For lunch. Try the hotel pizza - very crispy and they used traditional oven to bake ( with real firewood).

The resort is cheery and no complaints except it is very crowded . The checkout for the company group is not organised properly and nearly miss their ferry . the counter staff is too busy handling them that they ignore us.....until the General Manager step in to request someone to sent us to the ferry terminal.

I can recommend the hotel for a short getaway. it is relaxing and comfortable.
by the way, the hotel charges food on SGD.

  • Liked — Pizza
  • Stayed September 2007, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 30, 2007

Harris Resort is a wonderful place to be having a getaway in. Wonderful facilities nearby with cable ski and also very friendly staff who makes you feel at home.
The japanese suite that we tried staying in was one of the best that me and my hubby stayed in before. Into the suite, you'll be welcomed with a cosy room prepared with pleasing aromatherapy lighted up. Not forgetting an outdoor japanese hot stone bath in the balcony of the suite that spices up our stay in the room. Very romantic, I must say. Upon calling of the service, the staff will drop by to prepare the bath for you with fragrant rose petals as well. Superb service!

  • Liked — Friendly staff
  • Disliked — None
  • Stayed December 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 29, 2007

I took up the Spa package, its a 3 hr full body spa treatment, S$138 for spa n 2 days 1 nite accomodatn with breakfast, sounds gd huh? Ya I should thought so too until i saw the outdoor bath tub stained with mud, looked as if its not been used for awhile and definitely not regularly maintained.

Anyway the Spa manager walked into the little hut where me n my friend were having our massage. She informed us that they were having some problems with the bath tub pipes, (they couldn't get water from the tap) and asked us to return to our room and wait. 1 and 1/2 hrs later, she called. We went back to do the body mask and to relax in the milk bath.

The hut has only bamboo curtains as walls, anyone can peer through easily ,but the management allowed their male staff walked around the huts like nobody's business as the female massues smeared mask on our naked body. I was very uncomforatble about it, and when its time for us to go for our bath, we found the bath tub filled with yellowish miky water. Yes the water smelled like mud. How could they let their customers soaked in muddy water?!!

We left the spa unhappy , I asked the manager about the bath, she looked very uneasy and didn't even offer any apologies. I guessed she knew abt it yet she still let us go ahead!

NEVER will I go there again.

  • Liked — The staff who remember you and said hello as you walk by
  • Disliked — The spa, the bed sheets with lipstick stains, a too-hot quilt to be used in a tropical island
  • Stayed May 2007, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about HARRIS Resort Batam Waterfront

Address: K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Batam
#3 Top resorts Hotel in Batam
#3 Best Value Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — HARRIS Resort Batam Waterfront 3.5*
Official Description (provided by the hotel):
A friendly resort facing the strait of Singapore and the sea view with spacious accommodation and giant free form swimming pool. Strategic destination and a perfect vacation spot for couples, families or business purposes. With 308 rooms and suites including 20 cabanas, this hotel has the largest number of room provided in Funky and Trendy Wing.Harris Funky will cater the needs of your most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest all inclusive concepts, reserved exclusively for couples and singles over 18 years old of age. Asia’s one of its kind, an all inclusive concept welcomes couples and singles to experience carefree days and endless irresistible nights in Batam. The over 18, adults-only atmosphere allows event the most conventional of guest to throw caution-to-the-wind and experience life like never before. Located just 40 minutes away from Harbourfront Center Singapore, Harris Resort Batam try to persuade its guests to linger with a plethora of water sports & indoor entertainment in the form of a ten-lane bowling alley, Squash & billiards, Go kart, Flying Fox or sea sport activities. Soothe the muscles with one of our treatments at the spa, foot reflexology facilities or head to the giant free-form pool. The H-Spa an oasis of calm and serenity with breathtaking sea views and sunset in the afternoon, provide Harris Fans with a haven to luxuriate and pamper themselves with a selection of Body and Facial treatments masterfully executed by highly trained therapists. Five outlets to ease hunger pains are available by providing Indonesian, Asian and Western cuisines. ... more   less 
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Also Known As:
Harris Resort Batam Waterfront Hotel Batam
Batam Harris Hotel

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