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HARRIS Resort Batam Waterfront: Traveler Reviews

3.5 of 5
K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia
Hotel amenities
HARRIS Resort Batam Waterfront
Ranked #6 of 56 hotels in Batam
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547 reviews from our community

Traveler rating
    183
    192
    98
    43
    31
See reviews for
Families
124
 
Couples
218
 
Solo
16
 
Business
29
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Singapore, Singapore
1 review
“Good for family holidays with lots of activities”
4 of 5 stars Reviewed December 28, 2011

+: Very near the ferry terminal, free land transfer, nice big pool for all ages, an entertainment centre including bowling and 9-ball pool (although it was old). The food was wonderful although expensive (typical pricey hotel food). A complete resort where you don't have to leave to get anything because everything's there. Friendly staff too. The room was bigger than I expected and I had my connecting rooms request acceded, although I had to wait an hour.

- Old. The corridor leading to the rooms smell of feet. I dread walking the corridors but I had no choice. The whole building was old. The TVs were still the boxy kind and the air-con was huge!

I did notice there was a new wing which looked spanking new. I didn't enquire about it though. I could only look on in envy.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask puyu81 about HARRIS Resort Batam Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review
January 8, 2012
Dear Puyu81,

Sunny greetings from the resort of smiles where all pleasure is fun,

Thank you very much for taking the time to share your so positive experience in our resort
with the many members of the travel community, We are glad that as you have mentioned we
are a one stop over resort where you can come and find plenty of things to do with your family
and children and no need to leave. We are adding by next month one more additional facility for sea sport activities for the adults to have as fun as the children.
We are glad that overall your stay was an enjoyable one and the only thing i would ask if possible to contact me directly on mey email below regarding your comment about the boxy TV as all of our rooms have been since last year equipped with brand new plasma televisions of the latest technology.

We do hope to have you with us once again so you will be able to experience the new wing.

On behalf of all the Harris Players


Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort
gm@harris-batam-waterfront.com
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1 review
4 helpful votes 4 helpful votes
“More like a ' world lousiest hotel' then 'world luxury hotel'!”
1 of 5 stars Reviewed December 26, 2011 via mobile

I booked through street deal for a Xmas getaway 2D1N on 24th Dec 2011 and I am glad it was only one night. The hotel bedsheet was yellowish and didnt look clean to me. The floor was sticky and I can't find a pair of room slippers. I have to wear my footwear when I am in room. The tolietries provided were very very basic. You can't find toothbrush or toothpaste. You need to buy at $30000Rp!!! The provision shop sell Pringles potatoe chip at SGD$5!!! So much expensive than Singapore. I had the gala Xmas dinner which is SGD$70 per Pax. The variety of food that they serve are limited. The prawn and crab are very small and you taste any meat. The turkey don't look like one and more like chicken. Basically is not satisfying. SGD$70 I can have a very good dinner in Singapore 5 star hotel. In Indonesia I am expecting lobster, oyster, sashimi with SGD$70. The only thing i find it worth is seeing the close up firework effect. But stupid thing is they didnt have any countdown and at 9pm they started putting off firework and keep shouting ' Merry Xmas'. There wasn't any goodies bags given, just lollipops! I am expecting some Xmas hat and whistle stuffs but NO!!! And by 10pm the whole dinner ended. At the gala dinner they also invite some children claim to be the tsunami victims who had lose their parents, to sing Xmas carol and asking for our donations. I wonder how true can it be or just just a scam. The guests there are mostly Singaporeans. Harris making me feeling that we are stupid and they are ripping off us. Basically is a very expensive and not worthwhile trip. I will never never go Harris again!

  • Stayed December 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
Ask Nottyjas about HARRIS Resort Batam Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review
January 10, 2012
Dear Nottyjas,

Sunny Greetings from the resort of smiles where all pleasure is fun,

Thank you very much for sharing your very personal oppinion of your stay and your very personal thoughts about our hotel operations.
As you mention the facilities and services were not looking good to you and everything was very expensive. I am sure that if you tried any hotel in Singapore for a Christmas eve dinner the
price would be three even four times more than the 70 Sing Dollars we charge,
in fact a Breakfast in a five star hotel in Singapore costs 65 Sing dollar and not in a Festive Period.
Unfortunately our dinner ended short due to the sudden weather change you were there as you
say and you witnessed it.
I am very dissapointed to even see a mentioned comment about the children victims of tsunami from the orphanage we host to sing the Carrols for you and help them. We do not really advertise the charity and community work we do as Harris Hotels but allow me to offer you a nights stay at our hotel the day we will be visiting the orphanage to offer them in goods the donations we have gathered and the money you will pay for that night will be going to the donations as well, you can contact me personally at my email at
gm@harris-batam-waterrfront.com
We do not visit only one orphanage but two and the names are as follows the Biiva Bangsa Batam and the Piran Sejahtera, after the event we host on the 26 th an open day for the children to swim and offer them a free buffet lunch. This is not done only in Christmas but also during other religion occasions. Really it is sad that has even crossed your mind that we use children to collect money and in doubt you should ask at the moment. If you or anyone else reading this comment is in doubt and wishes to join us and participate in donations please contact me. I am sorry to say but many of our Singaporeans are very smart and if you feel like
you mention that Harris makes you feel stupid is better to speak for your self only and not on behalf of others.

Thank you once again on behalf of all the Harris Players


Harrisly yours


Zois Sanidiotis
General Manager
Harris Resort Batam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Service dropped.”
2 of 5 stars Reviewed December 25, 2011 via mobile

Previous stays with them was awesome.
Service dropped drastically.

Had to wait 4 hours to get our room. Staff kept asking us to come back every half hour but in total we waited for 4 hours.
We got a room that has a connecting door. The guy from the next door walked into our room n shocked us both. Told the staff but all they said was the door was locked so it wasnt possible for that to happen. So we must be imagining things.
Definitely will not return. Holiday inn is just a stone throw away. Go for that.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
See 2 more reviews by syanagz for Batam
Ask syanagz about HARRIS Resort Batam Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
executive5, General Manager at HARRIS Resort Batam Waterfront, responded to this review
January 4, 2012
Dear Syanagz,

Sunny Greetings from the resort of smiles where all pleasure is fun,

Thank you very much for your comments on your stay with us we are sorry to see
that your stay was not up to your expectations as the previous time you stayed with us
when you really enjoyed it but did not share your satisfactory stay with the rest of travel community.
Please note that any arrival time at the hotel before 14.00 pm cannot be considered as check in
time that is why most propably you were delayed in checking in.
We thank you once again and your review directly promoting a competitor hotel of ours makes us wonder!!!!!!!

On Behalf of all the Harris Players.


Kind Regards


Zois Sanidiotis
General Manager
Harris Resort Batam
Harrisly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Fantastic!!”
4 of 5 stars Reviewed December 25, 2011 via mobile

Booked the Fun Getaway package.We were well received by Harris's staffs from the harbour till checking in. At first, We were upgraded to Carbana rooms but we insisted that we would like to stay at Trendy Wing which we managed to get what we want..To add on it,we were given the room facing the pool.

Just to share our experience to all you,overall we are very happy to stay at Harris Beach Resort. Firstly of all,the staffs are very friendly and helpful..Secondly,the foods at Harris Cafe is nice especially the pizzas..Nasi Goreng Special is superb!!The only thing about Harris Beach Resort (I guess other hotels also the same)is that most of foods down here are expensive.

Overall, the package is recommended by couple intending for a short vacation.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Wanpek about HARRIS Resort Batam Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at HARRIS Resort Batam Waterfront, responded to this review
January 19, 2012
Dear Wanpek,

Sunny greetings from the resort of smiles where all pleasure is fun!!!!!!!!!!

Thank you very much for taking the time to share your holiday experience with us
and we are so delighted that you had a great time in our resort.
We especially thank you for the mentions about the food and our signature dish our
wooden oven pizzas as well our Nasi Goreng.
We do hope to be able to have you with us once again,

On behalf of all the Harris Players,


Harrisly yours,


Zois Sanidiotis
General Manager
Harris Resort Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“loved the rooms”
3 of 5 stars Reviewed December 24, 2011

loved the rooms huge king beds ,rooms were nice and clean , i stayed at the hotel's old wing and had one of the best sleep I ever got in a while.food and toiletries are expensive in the hotel. pls bear in mind that toothbrush and paste is not given . if u want to u can buy it from the hotel or just bring ur own . breakfast is ok and the refilling is quite slow . they provide free shuttle service to nagoya hill but on a strict timing. example if u take the first bus, u need to come back on the first return slot and we cant take the later return slot. this place is good if u want to stay the whole time here. if u want to go shopping and outing is it a bit of a hassle . everything else is quite far from here . the good thing is they do free transfer service and also confirm ur return timing.massages in nagoya area are cheaper and better some do provide free pick up and drop off services pls do ur research on these stuffs to better optimise ur holiday.

Room Tip: old wing is near to the lobby and rooms are big
See more room tips
  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by wildmakkal for Batam
Ask wildmakkal about HARRIS Resort Batam Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at HARRIS Resort Batam Waterfront, responded to this review
December 30, 2011
Dear Wildmakkal,

Sunny greetings from the resort of smiles where all pleasure is fun,

Thank you very much for taking the time to post your comments on the tripadvisor about
your stay with us, We are glad you had a nice stay and even more one of your best sleeps in
our rooms for a long time.
We are sorry to see some negative aspects about the transportation but as we are dealing with many visitors we have to be organized in order to provide the most efficient service.
Should guests wish to take alternative transport for their later return to the hotel they can do so
at their own expence.
Thank you once again we look forward yo having you with us again,

On behalf of all the Harris Players

Harrisly yours

Zois Sanidiotis

General Manager
Harris Resort Batam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HARRIS Resort Batam Waterfront

Also Known As:
Harris Resort Batam Waterfront Hotel
Harris Resort Batam Waterfront Hotel Batam
Batam Harris Hotel
Address: K.H. Ahmad Dahlan Street | Marina Waterfront City, Riau Islands Province 29422, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotels in Batam
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
A friendly resort facing the strait of Singapore and the sea view with spacious accommodation and giant free form swimming pool. Strategic destination and a perfect vacation spot for couples, families or business purposes. With 315 rooms and suites including 20 cabanas, this hotel has the largest number of room provided in Funky and Trendy Wing.Harris Funky will cater the needs of your most discerning family member while easily keeping the whole group occupied and satisfied. Harris Trendy has the newest and trendiest all inclusive concepts, reserved exclusively for couples and singles over 18 years old of age. Asia’s one of its kind, an all inclusive concept welcomes couples and singles to experience carefree days and endless irresistible nights in Batam. The over 18, adults-only atmosphere allows event the most conventional of guest to throw caution-to-the-wind and experience life like never before. Located just 40 minutes away from Harbourfront Center Singapore, Harris Resort Batam try to persuade its guests to linger with a plethora of water sports & indoor entertainment in the form of a ten-lane bowling alley, Squash & billiards, Go kart, Flying Fox or sea sport activities. Soothe the muscles with one of our treatments at the spa, foot reflexology facilities or head to the giant free-form pool. The H-Spa an oasis of calm and serenity with breathtaking sea views and sunset in the afternoon, provide Harris Fans with a haven to luxuriate and pamper themselves with a selection of Body and Facial treatments masterfully executed by highly trained therapists. Five outlets to ease hunger pains are available by providing Indonesian, Asian and Western cuisines. Harris Cafe, which is located at 1st floor with opening hours from 06:00 am – 11:00 pm, serving Indonesian, Asian and Western food. Pronto Pizzeria, an al fresco pizzeria, presenting a wide variety of authentic freshly baked Italian wooden oven pizzas, open daily from 10:00 am – 11:00 pm. Harris Grill, located at the sea side serving European dishes, opens daily 07:00 – 11:00 p.m. D’Cafe, presenting a wide variety of Coffee, Frappe and Teas. Not only that, but you also can have your favorite healthy fresh fruit juice from our menu. Open daily from 11:00 am – 11:00 pm. D’Bar, a place where you can enjoy your drinks with live honey home entertainment. Variety of alcoholic beverages such as beers, wines, liquers are available for you. Opening hours from 06:00 pm – 01:00 amA range of meeting room size is ready to accommodate 20 – 400 persons with high technology facilities in both buildings.Whether you come for business or leisure, Harris Resort Batam is one choice that you will never regret to make. Come, enjoy and experience the friendliest hospitality in the island. ... more   less 
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