My husband and I live in Singapore and thought we would spend a relaxing long weekend at the Holiday Inn Resort Batam. While it was very nice to get away from our busy life in the city, there were several things that contributed to this average rating.
We arrived at the hotel at around 2:15pm (check-in begins at 2). We were told our room was not ready, but that it would be available in around 15 minutes and someone would come find us at that time. We went back to the lobby sitting area, enjoyed a glass of the free juice they have out for guests and waited. And waited. At around 3, I went back to check on the status of our room. I'm pretty sure they forgot about us because of the look I got from the front desk person. She immediately got on the computer and began our room search. A few minutes later and she was still looking at the computer screen, this time with another member of the front desk speaking Indonesian. I asked if there was a problem with the room, they assured me no but then a third person joined their party. I asked again what was going on and was told everything was fine. It took several more minutes and still no explanation but we were given a room on the 8th floor overlooking the pool. The view was great, the room was clean, but they gave my husband and I a room with two twin beds. After the ordeal with getting this room in the first place, we were not about to argue or ask for a replacement. The mattresses were clean and very comfortable, we each got great sleep on our own bed :)
The pool area was very nice with areas for children to play, wading pools, etc. However, there were only a small number of lounge chairs available, certainly not enough to support the number of guests staying there. They also decided to do some painting on the walls of the hotel exterior near the pool area which smelled unpleasant to anyone trying to relax in one of their shaded areas. I'm not against hotel renovations but during a busy holiday weekend? There had to be a better time than that.
The food was of average to poor quality, especially considering the price you pay for it. Our last morning there, my husband found a small worm crawling on the outside of his egg. It was probably from the bed of rice they were sitting on and the egg still had the shell on. We pointed it out to staff and they handled it well, even offering to get us another egg but we pretty much lost our appetite after that. Living in a tropical region bugs are a way of life and this was on the outside of the shell, we never had any other problem like that with our other meals.
On a bright note, my husband and I got a one hour massage in a private villa and it was amazing. The facility was nice and we left feeling very comfortable and relaxed. Would recommend other travelers to try it.
So all in all, it was a very relaxing weekend, the staff were very attentive and friendly, there were a variety of food and entertainment options within the resort to choose from. While we would not be against returning for another visit, it is not high on our list of places we are excited about returning.
- Official Description (provided by the hotel):
- The Holiday Inn Resort Batam is the only all suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront City and Sekupang Ferry Terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 235 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of six restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the Resort's multi-functional Meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more less
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- Also Known As:
- Holiday Inn Batam Hotel Batam
- Batam Holiday Inn