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“Pleasant Getaway” 4 of 5 stars
Review of Holiday Inn Resort Batam

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Holiday Inn Resort Batam
3.5 of 5 Hotel   |   Waterfront City, Riau Islands Province 29422, Indonesia   |  
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Ranked #5 of 67 hotels in Batam
1 review
“Pleasant Getaway”
4 of 5 stars Reviewed March 25, 2013

We actually wanted a special promotion Package but we we sent in our reservations late. Would like to thank Holiday inn for allowing us to still book the hotel under the promotion package by NTUC. Prompt and efficient service. The hotel is very well kept. Great pool! Would be good to have more than one timing for shuttle bus to Nagoya or maybe one Bus to Nagoya and another to a newer mall maybe at Waterfront? We stayed in the 2 room suite- the rooms are spacious and well maintained. Really great for a weekend getaway especially for families:)

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, March 28, 2013
Dear guest, thanks for this wonderful feedback which we are glad to share with the team. As you mentioned although we are not located in the city center a lot of guests are commending the resort feeling while staying with us. During weekends we are operating 3 times a day complimentary shuttles to Nagoya Shopping Mall. It will be our pleasure to welcome you again in our Holiday Inn Resort Batam.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Singapore, Singapore
Senior Contributor
47 reviews 47 reviews
34 hotel reviews
Reviews in 19 cities Reviews in 19 cities
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed March 24, 2013

Need a quick weekend get away and we opted to return to Holiday Inn Resort Batam based on our prior experiences with the hotel. The hotel provided complimentary transport from the ferry terminal to the hotel, which is a nice touch. As we were early (about a couple of hours before their official check out time), we were made to wait for the room. We booked a 1 bedroom suite due to the extremely good value on the hotel's website. The booking also comes with late check out, complimentary Wifi access, and breakfast. As we were checking in, we were told the housekeeping department requires more time to make up our room, which left us with little choice but to wait.

Check in experience was horrible compared to the last time. I requested for a king size bed suite and high floor, the staff (Iqbal) told us the higher floors were all taken and can only assign us a lower floor room. When asked which floor were we assigned he told us the first floor, which is extremely noisy as it is by the pool and the first floor rooms also lacked privacy. Nonetheless we returned some 2 hours later while spending time over at the Dragon's Inn Chinese restaurant, where they have Dim Sum Buffet going on. After lunch we went back and checked if our room is ready. We were pleasantly informed that our room has been upgraded on high floor with king sized bed. However the good impression stopped there. When we booked our room, it comes with free Wifi and late check out. When enquired the check out time, without checking, Iqbal informed us that the check out time is at 12 noon. I asked about our special deal, then he verified it is at 4pm. Wifi information was not even offered and we had to call the call centre to check how to connect to internet.

The poor service did not stop there, the second day we had forgotten to bring our key for breakfast and approached the staffs at the check in counter, explaining our situation, her responses was "and then???". This is a 4 star establishment, with staff giving such response is unthinkable! The hotel should relook into training their staff what it means to provide good customer service. The staff at Terrace Cafe is as horrible as ever! No smiles, terrible service. The last time we came, we were offered Cappuccino, this time round when asked only coffee and tea are available! I told the staff at the cafe I was offered Cappuccino then he went off with a "what the hell" face and get us our Cappuccino. Food at breakfast service is at most average, the nasi lemak was not tasty and kinda blend. Choices are limited and the food do not seemed to be topped up. Terrible terrible service for Terrace Cafe.

Now the room we were assigned was great but looked aged. Though this is a 2 bedroom room, fixtures were starting to look boring and looked like they are in need of refurbishment. There was a simple dining table greeting us upon our entrance to the room followed by the couch area with a coffee table and a TV. The bedroom with the supposedly King size bed has a make up table, awkwardly placed at one corner of the room, sharing the same surface with the other TV in the room. the king size bed is actually queen size, sleep quality is at most average. I woke up with a stiff neck despite sleeping on the firm pillow. There is also a cheap looking wardrobe in this room. The other bedroom has another wardrobe with 2 single beds. It looked cramped with the placement of the furnitures. The balcony, overlooking the pool was a simple affair. Decked with a couple of deck chairs and a small table, it is only good for smoking.

There is 2 bathroom in this category. One next to the dining table with a simple toilet bowl, a sink and a standing shower. The other, inside the room with the queen size bed, has a smallish bathtub, toilet bowl and a sink. The bathroom is cramp and a simple affair.

We ordered pizza for lunch on the second day, the pizza came with a long strain of hair on it! We also asked for chill flakes and cheese, those were not delivered!!! What poor service!! I called the call centre to complain about this, the lady over at the other end did not seemed too keen to turn things around! Horrendous service! When the staff came back and we showed him the pizza with the hair, his response was a simple "SO??". He'd expect us to remove the hair and eat the pizza??!!! I told him I wanted to change the pizza, he left with a extremely unhappy face. I called the call centre again to get them to cancel the pizza as I am not sure if they will serve us the same pizza again by simply removing the hair! I have no confidence in their food.

The only saving grace for this establishment is the Tea Tree Spa. The staff are warm, caring and offered extremely good service. Will I come back here again??? NOT IN A MILLION YEARS!!! This will be my last time here! Terrible service, i would probably find joy in another hotel!

Room Tip: No Ground floor Rooms! Go Elsewhere where they value you more as a customer!
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, March 24, 2013
Dear guest, we are feeling sorry that you have not enjoyed your stay with us. It would be my pleasure to talk about your experience in a telephone conversation. In case you are interested in that please send me the number I can call you via email to frank.schoenherr@ihg.com.

Thank you & Regards,

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 21, 2013

Recently stayed at holiday inn batam with my gal friends. We booked a 2-bedroom suite for 4 of us. It's comfy and clean. Breakfast food selection was ok. We were directed to 2nd floor because breakfast area was full. Overall experience was good.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, March 24, 2013
Dear guest, thanks for choosing our resort during your visit in Batam and the valuable feedback which we are glad to share with our team. In case you travel again to Batam in the future we would be glad to welcome you back.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 21, 2013

Batam has 5 ferry terminals and we landed at Waterfront Ferry Terminal, which is just 5 mins car ride away from Holiday Inn Resort, Batam. There's a free shuttle service between the ferry terminal and the resort.

The resort was not overly-crowded during our stay, probably because it was off-peak season. The facilities were a little dated, but still well-maintained. I was impressed with the friendly service staff, who always greeted us with a smile and made our stay very comfortable.

We booked for a single-bedroom suite but was given a free upgrade to a 2-bedroom suite! Very spacious and lots of room for our daughter to run about. One gripe about the resort though is that the food was not really up to 4-star hotel standard that it was. The food was clean and palatable, but not very delicious. For example, meat from the ayam penyet {smashed fried chicken} and the chicken rice were dry, and rice was served cold. There was a great variety on the menu and we ate at the resort for most of our meals, but it was all very unsatisfying. Such a shame because I was looking forward to eating good authentic Indonesian cuisine!

My daughter loved the outdoor swimming pool and indoor kids playground. for children aged 4-12 years old that's open daily from 9am-6pm. There's usually a hotel staff there to supervise the kids so if you don't mind, you can leave your kids there while you relax in the resort.

Our favourite place in the resort was the award-winning Tea Tree Spa where you can sooth your mind and body in one of the 14 spacious Balinese-styled couple villas or treatment rooms.My hubby and I each had a 120mins body scrub and massage to relax and unwind. Simply bliss!

Holiday Inn Resort is far from Batam's city centre, but they do offer free daily shuttle services to major attractions like Nagoya Hills. A journey to Nagoya Hills takes about 1 hour ride. Go there for cheap food, entertainment, massage and shopping. Seats on the shuttle are limited though, and you need to book with the concierge in advance.

Full review with pictures here: http://www.sakuraharuka.com/2013/03/weekend-getaway-holiday-inn-resort.html

Room Tip: Away from the pool so that it's less noisy.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, March 24, 2013
Dear guest, thanks for choosing our resort during your visit in Batam and the wonderful feedback which we are glad to share with our team. We hope the next time you come you will find time again to take advantage of all services our Tea Tree Spa is offering. Here we are working on several new promotions to come out soon. We hope to welcome you back very soon.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middle of Nowhere
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 16, 2013

Just came back with my friend for a 3 days 2 nights getaway from Holiday Inn. We booked a suite room and shutter was provided to and fro from ferry terminal. Check-in was fast and efficient and we asked for a twin bed room if that's possible. The receptionist informed us that there is a king size bed, 2 twin bed rooms. At first my friend and I were surprised to hear that as we only required a bedroom for just the two of us. Then we checked with them was there an error in booking, the receptionist doesnt speak fluent english and was trying his level best to tell us that the room we booked wasnt available and therefore they upgraded us to a bigger suite.
The room was clean and spacious with a huge sofa and balcony overlooking the pool although the furniture a bit old.
The swiming pool is huge and the layout is nice, the kid's pool comes with a slide and a playground by the side.
The breakfast spread was good but the food quality just alright. The F& B team greeted us with a warm welcome and asked if we would like a cup of coffee or tea. The plates were cleared and it would be nice to offer to top up the coffee or tea at the same time instead of we requested it as it was only a few tables occupied.

The shutter to the Nagoya Hill mall on weekdays only one and 3 on weekends. We didnt take the shutter provided and took taxi there instead. The fare was rupiah 110,000 around SGD14 one way. We spent around 3 hours there the 1st day and signed up for spa packages nearby the mall for the next day at 12pm. The taxi driver was friendly,punctual and reliable.
On the second day, we asked for a taxi from the hotel to send us to the spa centre by 12pm. In knowing that we will spend quite awhile for our treaments and will be done by 6pm. The taxi driver was telling us he could be on 'standby' for us and he asking for the price of SGD50. We told him that we dont need that 'cause after the spa, we will head for dinner and by then it should be around 8pm so we could just call for the taxi to send us back. After awhile he brought that up again, and we both felt agitated and thought may be it could be he doesnt understand english well. When we arrived, we tried to explain to him in simple bahasa that we know so he doesnt have to wait for us outside the spa and once we're done, we will just call the resort.
By then, when we cofirmed and made payment for the spa, we realised that he was still waiting outside for us. To AVOID miscommunication,we had to seek the help of the spa staff to do translation for us.
This is the matter that we would like the resort to look into. We were wondering was he doing that for his own profit or based on Holiday Inn taxi term and regulations because no matter what he's driving a Holiday Inn taxi.
When we came back to the hotel and confirmed our shutter when we check out. The front desk staff were friendly, polite and service with a smile and even to give us a call to our room and ask how's everything, is the room alright and the service.

We were impressed that the Holiday Inn staff are excellent from front desk, to F&B, housekeeper (respected guests privacy) gave us a call when we forgot to take off the D-N-D sign 'cause we asked for extra bottles of water.
During check-out, the shutter driver informed us that we could take the nearer ferry terminal instead of the further one. He offered to send us to the terminal and guided us to the right counter for check-in.

We hope that Holiday Inn will keep up the excellent job and would like the resort to look into the taxi, transportation matter because the reputation of the resort should not be affected because of it.

Well, I must say it was a very pleasant stay at Holiday Inn Resort Batam, and it's a good place to hang out for everyone. =)

Best Regards.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, March 24, 2013
Dear guest, thanks for this wonderful feedback which we are glad to share with the team. Please be assured that we will talk to our taxi provider to improve their services as this also reflects on ours. It will be our pleasure to welcome you again in our Holiday Inn Resort Batam.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 11, 2013

The kids loved the rooms as we stayed in a 2bedroom suite. They also loved the pool very much. Very clean. Nice breakfast but not excellent. Problem is the location. can't understand if it is hillside or waterfront but it's in the middle of nowhere. So there's nowhere else you can go nearby. Overall good hotel and great stay!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, March 14, 2013
Dear guest, thanks for this wonderful feedback which we are glad to share with the team. As you mentioned although we are not located in the city center a lot of guests are commending the resort feeling while staying with us. We are pleased that you also experienced the kid's facilities in our hotel. Thank you as well for sharing the comment regarding breakfast you might be pleased to know that the breakfast buffet has been revised since your last visit in August 2012. It will be our pleasure to welcome you again in our Holiday Inn Resort Batam.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 of 5 stars Reviewed March 10, 2013

Have always been travelling to Holiday Inn every year with my family. We've been looking at the management changing yearly which is a little sad since the past management was really friendly and we were all acquainted with them :)
Glad to say that I'll be coming here again this month :)
Just a little feedback, please improve on the wifi service at the lobby & especially the lounge area, wifi at the lounge area is really bad. Please also put more wifi services in more areas, especially rooms (For hp usage)
Please also improve on the room aircon services.

Overall, I love Holiday Inn cos of the staff friendliness, the breakfast buffet and the free shuttle services to malls.
Good job Holiday Inn! :)

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortBatam, General Manager at Holiday Inn Resort Batam, responded to this review, March 14, 2013
Dear guest, thanks for this wonderful feedback and your loyalty which we are glad to share with the team. We are in the process to upgrade our entire WIFI system to make it more convenient for our hotel guests and to cover more areas. It will be our pleasure to welcome you again in our Holiday Inn Resort Batam and it would be my pleasure to introduce you our new Management team.

Stay Relaxed!

Frank Schoenherr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Resort Batam

Address: Waterfront City, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Resort Batam 3.5*
Official Description (provided by the hotel):
The Holiday Inn Resort Batam is the only all suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront City and Sekupang Ferry Terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 235 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of six restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the Resort's multi-functional Meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more   less 
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Also Known As:
Holiday Inn Batam Hotel Batam
Batam Holiday Inn

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