Just came back with my friend for a 3 days 2 nights getaway from Holiday Inn. We booked a suite room and shutter was provided to and fro from ferry terminal. Check-in was fast and efficient and we asked for a twin bed room if that's possible. The receptionist informed us that there is a king size bed, 2 twin bed rooms. At first my friend and I were surprised to hear that as we only required a bedroom for just the two of us. Then we checked with them was there an error in booking, the receptionist doesnt speak fluent english and was trying his level best to tell us that the room we booked wasnt available and therefore they upgraded us to a bigger suite.
The room was clean and spacious with a huge sofa and balcony overlooking the pool although the furniture a bit old.
The swiming pool is huge and the layout is nice, the kid's pool comes with a slide and a playground by the side.
The breakfast spread was good but the food quality just alright. The F& B team greeted us with a warm welcome and asked if we would like a cup of coffee or tea. The plates were cleared and it would be nice to offer to top up the coffee or tea at the same time instead of we requested it as it was only a few tables occupied.
The shutter to the Nagoya Hill mall on weekdays only one and 3 on weekends. We didnt take the shutter provided and took taxi there instead. The fare was rupiah 110,000 around SGD14 one way. We spent around 3 hours there the 1st day and signed up for spa packages nearby the mall for the next day at 12pm. The taxi driver was friendly,punctual and reliable.
On the second day, we asked for a taxi from the hotel to send us to the spa centre by 12pm. In knowing that we will spend quite awhile for our treaments and will be done by 6pm. The taxi driver was telling us he could be on 'standby' for us and he asking for the price of SGD50. We told him that we dont need that 'cause after the spa, we will head for dinner and by then it should be around 8pm so we could just call for the taxi to send us back. After awhile he brought that up again, and we both felt agitated and thought may be it could be he doesnt understand english well. When we arrived, we tried to explain to him in simple bahasa that we know so he doesnt have to wait for us outside the spa and once we're done, we will just call the resort.
By then, when we cofirmed and made payment for the spa, we realised that he was still waiting outside for us. To AVOID miscommunication,we had to seek the help of the spa staff to do translation for us.
This is the matter that we would like the resort to look into. We were wondering was he doing that for his own profit or based on Holiday Inn taxi term and regulations because no matter what he's driving a Holiday Inn taxi.
When we came back to the hotel and confirmed our shutter when we check out. The front desk staff were friendly, polite and service with a smile and even to give us a call to our room and ask how's everything, is the room alright and the service.
We were impressed that the Holiday Inn staff are excellent from front desk, to F&B, housekeeper (respected guests privacy) gave us a call when we forgot to take off the D-N-D sign 'cause we asked for extra bottles of water.
During check-out, the shutter driver informed us that we could take the nearer ferry terminal instead of the further one. He offered to send us to the terminal and guided us to the right counter for check-in.
We hope that Holiday Inn will keep up the excellent job and would like the resort to look into the taxi, transportation matter because the reputation of the resort should not be affected because of it.
Well, I must say it was a very pleasant stay at Holiday Inn Resort Batam, and it's a good place to hang out for everyone. =)
- Official Description (provided by the hotel):
- The Holiday Inn Resort Batam is the only all suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront City and Sekupang Ferry Terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 235 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of six restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the Resort's multi-functional Meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more less
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- Also Known As:
- Holiday Inn Batam Hotel Batam
- Batam Holiday Inn