My company put 15 of us up in this place during a project. We required daily tranport and this was perfectly accomplished. The hotel even delivered our lunches to the jobsite that we could order from the menu.

The rooms are spacious and well apportioned. I only wish they had a microwave. Really nice pool. All the restaurants had good food but a little spendy I guess. It's possible to walk to some retaurants on the waterfront, about 10 minutes. I didn't try the spa. They also have have bus trips to Nagoya the main city for shopping. It's close to Singapore and would make a good weekend getaway.

Our trip began with a short ferry ride to Batam from the Harbourfront Terminal arriving at Sekupang Ferry Terminal in Batam. Sekupang is a very nice terminal, clean and efficient. The Holiday Inn shuttle picked us up within 15 minutes of our arrival and took us straight to the hotel which took about 12-15 minutes. Check in was pleasant with staff welcoming us and flashing us big smiles. We were escorted to our room by staff and given a quick briefing on the facilities. We opted for the Family Suite which is the size of a small apartment with an adult room and an kids room complete with toys, stuffed animals and colored bedding. The room also contained a Playstation although we never got it to work properly and the games were pretty badly scratched.

The room itself was typical for our limited experience at non 5 star hotels in Indonesia. It was a little worn down but we are not picky and were happy. The beds were comfortable and the A/C worked which is all we generally care about. There was a strong odor of bug spray which I assume is their way of keeping the insects out (however a few made it in the room anyway).
The food selections are good and there is enough western food to satisfy my picky kids. For the adults you have your choice of Japanese, Thai, Indonesian and Chinese to choose from. The morning buffet was crowded but offered a decent selection. We had a nice dinner at the Tepan Bar and enjoyed watching the chef at work.

The best part of the hotel is the facilities for the kids. The pool is awesome complete with a play area and slide. Our kids spent most of 2 days swimming and enjoyed every minute of it. It rained for a little while which is fine because the resort has a game room with wii, xbox and computer access (although they make you buy a drink as payment to use the game room).

My wife and I enjoyed an amazing 2 hour experience at the spa which was well equipped and the staff were knowledgeable and friendly. The cost is not that great but compared to Singapore still a good deal.

If you plan to come, bring Indonesian Rupiah. They take Singapore Dollars but you WILL get a poor exchange rate. We billed everything to the room and paid by credit card. Had we used cash for everything we would have lost out big time.

All in all, a good resort if you are not picky about your room and need a weekend to let the kids loose while you sip a drink by the pool. There are other things to do in the area (paintball, watersports, ect) but we never managed to drag ourselves away from the pool. We'll likely go back for a short weekend getaway (but bring your Rupiahs).

Had a good and relaxing time at holiday inn. Service was great and prompt. Was upgraded to a 2 bedroom suite. However the rooms probably need some refurbishing. Sink was choke, kettle was erratic. When we called the reception to report on the sink, the repair man appear in under 5 minutes! Good job.

Overall a rather comfortable stay.

Good choice of food with a wide variety. Pretty good facility if you just want to hang out at the pool, drink, and relax. The Spa was excellent and they had a children oriented area of the pool with a water slide. Overall it offered a nice getaway with good food and the ability to relax and not have to do any of the normal household chores but really nothing else. Hotel has potential if they refreshed it a little but for the price there are a lot more options in the Singapore area.