This is the second time I have stayed in this property. The staff at the reception never fail to disappoint with their wonderful service. They are always smiling and apologizing for making us wait that extra time while they settled the guests before us. I was served by Maya and she has exemplary service, never stingy in her smiles. She even took the extra mile in recognising that I am a priority club member and gave me coupons to reflect the privileges of being a member. During my booking i have specified that I request for a corner room and high floor. Maya took note of this request and gave me an upgrade for free as they do not have high floor left (the hotel was full house at the time we were there). She even refuse to let me wait till 2pm for the other room to be ready and readily offered the upgrade to us.
As we entered the room, the living room was wonderful. The air conditioning in the room (both the living room and the bedroom) was powerful in cooling down the rooms despite the hot weather outside. The balcony was facing the pool and we were right smack centre of the hotel, thus allowing us to see most of the pool. The bedroom was wonderful, however would be perfect if the pillows were firmer. The smallish bathroom and bathtub was okay, though halfway through filling the tub, the water turned cold.
The staff at the spa never fail to ensure patrons are well taken care off with their warm and welcoming gestures, they also made the effort to constantly check with the customers if the force they used were just nice.
overall my stay at this hotel was wonderful. except for the pillow (which gave me very bad neckaches the next day) and the smallish bathroom, the hotel would be perfect.
- Also Known As:
- Holiday Inn Batam Hotel Batam
- Holiday Inn Batam Hotel
- Holiday Inn Batam
- Batam Holiday Inn
- Official Description (provided by the hotel):
- The Holiday Inn Resort Batam is the only all suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront City and Sekupang Ferry Terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 235 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of six restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the Resort's multi-functional Meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more less
- Reservation Options:
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