First the good things about the hotel.
It is a new hotel with pleasant decor.
Rooms are large even for the deluxe room, but I am not sure what you can do with the huge space between the bed and the TV, perhaps you can bring along two badminton rackets and have a game before bedtime.
Location is next to BCS mall, though you have to do a little bit of walking (5 mins), watch out for traffic as you will be walking through the car park exit.
A night food court that is quite huge and new is next to the hotel but again, you have to walk a bit of detour to enter it because the hotel's entrance/walkway is facing away from the good bits.
Read lots of negative reviews about breakfast but during my stay, breakfast was acceptable with decent choices on offer and the crowd was light when I had my breakfast around 8am on a Sunday morning. Waiters were prompt and efficient in clearing plates. Compared to higher rated or similar hotels in Johor Bahru which I stayed before (eg. Grand Paragon, Zon Regency, New York Hotel), the breakfast experience here was more pleasant. At least there is ample food to go around.
Now we talk about what's no good.
Stinky smell from shower drainage hole, I think it due to air reflux from the sewerage system. At least the smell does not permeates into the room.
I am suspicious whether the housekeeping team actually replace all the hygiene items after each check out.
Towel with stain that looks suspiciously like s**t stain, check all your towels before using.
Pillow cover was yellowish with creases that looked like it was not replaced. Clean pillow cases in hotels always have the crisp just-ironed look but this one was missing.
One of the bedroom slippers was without wrapper and there was foot marks and a hair stuck on it.
Toiletries - please bring your own if you are sharing the room, only limited quantity and bare minimum provided for one person.
Hot water at shower is at best lukewarm when turned to the max. Shower head water pressure is as strong as a jet hose, you can probably use it to wash a car.
Hotel lifts are slow because the four lifts are individually controlled without a central computer to dispatch them efficiently, resulting in duplicating trips. One lift was down the entire stay I was there, so each trip on the lift can take almost 10 minutes during peak. Pity the hotel staff who have to share their only staff lift with guests. First hotel key given to us didn't work, so it took about 20 minutes before we finally could check into our room because of the lifts. Ask for duplicate key which is not given by default.
Lock your hotel room door with the latch because I overheard another group of guests were given keys to an occupied room and they went into their room to find the other guests inside! You don't want that to happen to you when you are butt naked right?
This hotel has potential if it can improve on its software. Good housekeeping and improvements to the lift system would add one more star to my rating.
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