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“Bfast was terrible” 3 of 5 stars
Review of The BCC Hotel & Residence

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The BCC Hotel & Residence
4.0 of 5 Hotel   |   Jalan Bunga Mawar, Riau Islands Province 29444, Indonesia   |  
Hotel amenities
Ranked #23 of 78 Hotels in Batam
Bintan Island, Indonesia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
“Bfast was terrible”
3 of 5 stars Reviewed July 12, 2013

The only thing i like from this hotel is the Shower room i love the design, but i will think twice to stay here beacuse of the breakfast,,,queue up for 20min to get my table.Floating arround hotel during rain.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 9, 2013

Overall is terrible... Shower cap also didn't provide... Booking double bed but don't have need to show the booking email that I got the special request just only they willing to find me the double bed room...

  • Stayed July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 3, 2013

Booked a 1 night stay with 4 other friends at the 2-bedroom apartment on the 10th floor. Was served juices upon arrival since we had to wait 15mins fr the room. room was decent and spacious but we realised the cupboards doesnt have clothes hanger and we were told to let the tap and shower water run for a few mins as the water were yellowish when we turn it on. we couldnt get the wifi signal on the 10th floor, and when we called to check we were informed that the wifi signal is only on the 2nd to
the 5th floor which i find it ridiculous as we weren't informed about this upon check in. breakfast buffet had a variety spread and the staff were attentive.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 1, 2013

Hotel is pretty new.
Booked a twin sharing but was given a King. Didn't bother to change since sharing with my sister. Room is spacious and clean. See through bath room is interesting for couples, however you can choose to let down the blinds if you want. Very limited supply of shower gel, shampoo, only 1 toothbrush for double occupancy room and no shower cap or hairdryer in the bathroom so bring your own toiletries! Aircond is auto adjust & takes a long time to cool the room down. Bed is medium and i preferred hard. Pillow is too soft.
However, front desk staff and doorman are friendly and helpful.
Waiting time for lift is long, reason being the lift door opens at many different levels eventhough no one was there. Very strange feeling but i choose not to think of anything `funny'!
Breakfast is average; nothing to yell about.
Location of is the best of all. Located just next to BCS shopping mall and 3 minutes walk to a2 foodcourt. Lots of local food to eat from evening till midnight. Opposite BCS is a row of run down shophouses which serve very yummy chinese cuisine like claypot fish soup with yam, fried fish or assam curry fish. Bak kut teh is good too.
Behind the shophouses is the local wet market. Go in the morning after your breakfast and you'll be surprised to buy average good quality dried goods and yes, not forgetting a few hello kitty shops.
Took the hotel's taxi to Nagoya shopping mall at 50,000. We pay the same rate when we head to batam centre ferry terminal. The taxi is a MPV and new and comfy.
Overall, quite a good experience. i'll come back again for i like the location best.

Room Tip: high floor normally quieter but long waiting time for lift.
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western australia
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 25, 2013

we stayed 2 nights in an executive suite as a treat. The room was awesome with huge living room, king bed and double spa bath and rain shower. the toiletries were incomplete, the pillows too large and too hard, only 1 sachet of creamer for tea and coffee facilities. Breakfast was very average. Picked 2 ants from my bread, had to be careful carrying plate to my table as the staff were eager to push in front of the guests at the buffet. Stocks were not replenished very well. Cakes stale. I decided to go for a swim in the pool though no towels were available, no staff present, even the bar had no barman so in the end, i gave up. For a 4 star hotel, this one is well below par. A huge expense for an awesome room but that's all that was good about it

Room Tip: look for better service hotel. Try one from the Harmoni group
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 25, 2013 via mobile

It is a whole new experience, from hotel rooms to apartments. Actually at first, I thought it will turn out to be a very dirty and bad room, but it was a beautiful apartment with a lovely table, three comfortable rooms, a cozy living room, and two clean high-classed washroom. I love it how it all turn out to be. It is perfect and it is just right for a family outing. The breakfast buffet was good, with miso soup and other great foods. The service is good and fast. Everything is great, just that it is a bit out of place. Thank you.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 24, 2013

The hotel staff are friendly and helpful. Complimentary Water was given generously.

Sauna,jacuzzi & pool were above expectations.

Breakfast spread wasnt fantastic, the better dishes were the breads, veggies and fried beehoon..

Located near a shopping mall in which good local food can be found.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The BCC Hotel & Residence

Address: Jalan Bunga Mawar, Riau Islands Province 29444, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Hotel Style:
Ranked #23 of 78 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — The BCC Hotel & Residence 4*
Number of rooms: 205
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