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“New Hotel, Good Location” 4 of 5 stars
Review of The BCC Hotel & Residence

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The BCC Hotel & Residence
4.0 of 5 Hotel   |   Jalan Bunga Mawar, Riau Islands Province 29444, Indonesia   |  
Hotel amenities
Ranked #12 of 72 Hotels in Batam
Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“New Hotel, Good Location”
4 of 5 stars Reviewed May 14, 2013

I just came back batam last week and was staying this hotel for 1 night. I know this hotel is new and location is super good just next to BCS shopping mall, if people who love to shop at supermarket this is the best location. However the hotel is so new alot things is not fixed properly. We book twin sharing room and while we check in the fridge is spoil and we get them to fixed it however the engineer said already fixed but is not fixed because while we our drinks in the fridge for a night and the drink is still warm. Air cond is not cold as well and we love the location. So we hope the hotel can improved the facilities.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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184 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 12, 2013

This hotel was the hotel which a friend of mine stayed during his business trips..initially we only book for 3BRM apt...but the hotel upgraded us to the 3+1 apt proactively, it was very spacious and clean..realized aircon was not working tht well, they send technicians to fix it even at late hours..
Bfast spread was also ok...open air food area beside the hotel is worth the visit!!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 9, 2013

Decided to try out this hotel and it did not disappoint. The hotel is quite new. It is located right behind BCS Mall and an open air food court at the side.

The check-in was fast. There are 4 lifts but the lifts are slow moving and need to wait for a while before it arrives. We got room on the 18 floor and it has a pretty nice view of the sea and Singapore city view on a clear day.

The deluxe room is spacious and has 2 comfortable double single beds. It is neat and tidy. There is a strong mothball smell when we entered the room. The smell of the mothball disappear when the aircon is on. The toilet has a standing shower. There is also free wifi in the room as well. However there is no wifi in the lobby area.

There is not much sound proofing in the room as can hear people talking and children running in the corridor.

There is a full gym and a pool with jacuzzi as well. The breakfast spread is decent but not the best.

This hotel is one of the better hotels in Batam for a short stay over.

Room Tip: Request for a higher floor with a good view
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 7, 2013

Enjoyed a day with my family. They prefer to be near town and so we all can shop abit.

Hotel is above average with good adult & children pool, jacuzzi, steam room. Breakfast was above average compared to some batam hotels I've stayed.

-No shampoo or soap provided in pool shower room
-2 out of 3 treadmills is not working

Room- spacious & clean, stingy with amenities, miserable tube of shower foam and shampoo, place only one set of toothbrush/toothpaste, no extra pillow in room you need to call for housekeeping.

Lift access - given only one access card, lift takes forever to reach you.

Staff - attitude average

Food court - the outdoor food court just next to hotel. Love the satay.

Shopping - BTC mall just walking distance from hotel.

Nagoya - taxi from hotel 50, 000, from Nagoya back to hotel 40, 000 if you catch one from shopping entrance.

Don't mind to go there but think some maintenance to be better as many new hotel coming up in Batam.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 4, 2013

Was at BCC Hotel last weekend. Was really surprised with the spacious room and service. Staff were really friendly and helpful. When asked direction to shops, restaurant etc, The staff gave accurate directions and at one time the staff brought us to the location personally. The buffet breakfast was adequate nothing much to brag about. The location of hotel is really convenient to shops, food court, restaurants and massage centres. Its a great place for a lazy weekend getaway, where you just want have a good bed to sleep, good food to eat, get a good massage, do a little shopping and do not want to travel much. Will certainly stay there again.

Room Tip: The non smoking rooms are at the higher floors and have good views of the city.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 29, 2013

Purchased groupon vouchers for a 2D/1N stay. Check in for hotel at ard 6pm local time, fast and smooth as not much people except my own tour group. Requested non-smoking room, got it and at high floor of 19th (think highest at 22 as per lift indicated).
Lift abit slow though 3 lifts operating, with one for staff only. Security is good as it need your room card to access the floor u stayed. The door for room is very tight and hard to open, but nonetheless reasonable. Room is clean with all basic items, however basic means it does not have items like hair dryer etc. Toiletries are cheap and simple. View on the window is nice seeing most of batam well~ good for a 19th floor.
Staffs generally are friendly and courteous. Location is good as near to BCS and A2 food court, very cheap seafood avail~
Cons - aircon stops on n off thru-out the nite and day... no frills but acceptable~ if without groupon promotions, price abit too steep for such an average hotel.

Room Tip: Ask for higher floor~ i booked a deluxe room and got a 19th floor~
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 23, 2013

Was there last weekend with my sisters.

The deluxe room is big, even with an extra bed. Service was fast on the delivery of extra bed plus toiletries. The super single bed & pillow are comfortable. Aircon are working well.

The lift is quite slow although there are a total of four lifts in operation.

Buffet breakfast are simple.

Waited about 10min for the check out. The receptionist & othet service staffs are polite & friendly.

The A2 foodcourt directly behind the hotel have variety of foods but price are only slight lower than Spore. The BCS mall, is quite old in outlook. Went to Ngonya Hill Shipping Mall via taxi at 50,000Rp and at 40,000Rp bck fm Ngonya to BCC Hotel. Prefer Ngonya than BCS mall.

Overall, a nice hotel.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The BCC Hotel & Residence

Address: Jalan Bunga Mawar, Riau Islands Province 29444, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Hotel Style:
Ranked #12 of 72 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — The BCC Hotel & Residence 4*
Number of rooms: 205
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