We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worth!” 5 of 5 stars
Review of The BCC Hotel & Residence

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added The BCC Hotel & Residence to your Saves list
The BCC Hotel & Residence
4.0 of 5 Hotel   |   Jalan Bunga Mawar, Riau Islands Province 29444, Indonesia   |  
Hotel amenities
Ranked #14 of 75 Hotels in Batam
M'Sia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Worth!”
5 of 5 stars Reviewed March 15, 2013 via mobile

Stayed at bcc one night during our trip in batam. Worth the money as the room is huge, a big mall next door and a open air food court with cheap seafood.! Will definitely go back again!! Breakfast was quite normal but cater whatever the basic needs.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

195 reviews from our community

Traveler rating
    41
    86
    45
    11
    12
See reviews for
53
45
3
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore, Singapore
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 13, 2013

My boyfriend and I booked a 3D2N stay in BCC hotel after receiving a strong recommendation from friend. Upon check in, we were impressed by the spacious and clean room. The location was good as what other guests have commented.
However, good things doesn't last. On our second night, the nightmare began. At around 11pm, both my boyfriend and I started to feel that there is something wrong with air con in the room as the room is getting more and more stuffy. After waiting for 15 mins with no improvement to the temperature, we decided to call the recep counter to check if anything was wrong with the air con. We were told that nothing was wrong with the air con system, however they will reset the main air con system and we were told to wait 10 mins for the effect. After 10 mins of wait and we still feel no difference, we decided to call the recep counter again. This time, we ask if any if the hotel guests made similar complaint as we will like to know does the air con problem lie with our room or the whole hotel and we were told that no other guest complain, so we suggested to them to move us to another room which they say they will check again and told us to wait for another 10 mins. Hence, we waited patiently.
As expected, the situation didn't change and the room is getting so hot and stuffy that we are able to sleep at all. We made the third call, and to our frustration, we were told that the chiller of the air con was spoiled and we are not the only room that is affected. They told us that they were fixing the chiller and we were asked to wait for an hour. Seeing no end to this, we decided to give up on the air con and we requested for a electric fan in our room so that we can at least sleep (it was about 12am at that time already). And guess what, we were told to wait again as they need to bring the fan down from the conference room. After waiting for 10/15 mins, nothing appear. Hence, we called again and we were told that they are waiting for the keys to access to the conference room to get the fan! This is totally ridiculous!! We were fuming then and requested to speak to the duty manager but was told that there is no duty manager around!! About 15 mins later, a staff finally brought a fan (which smells like a fan that is used in the kitchen) into the room. Thereafter, the staff called the "duty manager" who was at home and the manager spoke to us over the phone. In our horror, the duty manager explain that she can move us to another room! This was then we realized that not all rooms are affected by this chiller!
It was around 1am that time and we were hot, tired, angry and feeling the whole episode a joke. After 2 hours of probing, it was then highlighted to us that we are allowed to move to another room! We choose that option eventually rather than sleeping in the room with the oily smelling fan. Then, the absurd thing happen when the room that we were moved into have a very strong cigarette smell when it is suppose to be a non-smoking room. We were flaming with fire at that moment. The hotel staff is totally insincere at all. When we told them that we are not going to move into this room with such strong cigarette smell, they still insist that there is no smell. After that, they then move us to another room unwillingly. It was about 130am when we finally settle down.
The next morning, we went to the recep counter and requested to speak to a manager about last night episode, and a lady manager came out. After illustrating what happen to us last night, she doesn't seems to express any sense of sorry for the experience that the hotel has done to their guest. We decided to speak the most senior manager of the hotel. Howeve, After checking, this lady manager claim that the General Manager (Winston or Wilson Tor) is not around. As we are checking out that morning, hence we can't afford to wait, therefore we demanded for this GM to email us with a detailed explanation on this episode. With no sense of remorse and guilt, the lady manager expects us to provide our email address at the counter when we check out! What lousy customer service and complain handling attitude is that. Anyway, we left our email with the recep during check out and guess what, till date (2 days have passed), no one has reverted to us.
This is a worst customer service experience that I have encountered so far. Though the location is good, but guess is not worth to substitute that with such horrible service!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed March 12, 2013

By its very nature a hotel is HOSPITALITY.............. Oh BCC, read that sentence.......... understand it........... delve into its meaning.... tear it apart............ put it back together......... and then, for chr......sss bl....dy....sake act on it because your staff have much to learn in this regard.

Very nice rooms, very nice fittings, very comfortable bed, very comfortable sheets, very comfortable pillows, great water pressure (it's a sad reflection on a country when one feels compelled to comment on the water pressure but, sheeeeeeesh, Indonesia!!!! get your stuff together and get the simple stuff sorted out!!!! guests at 4 and 5 star hotels ought not ever be feel compelled to comment on the water pressure... sheeeesh!!f)

Quite obviously this hotel is just a way for some rich dude to invest in real estate; there's no repeat no emphasis on hospitality.

People, you'll love the rooms and some of the other amenities and the location but leave your non-halal expectations and your expectations for warm, pro-active hospitality at home....... this is nothing but a 2-star hotel in a 4-star shell.

Room Tip: You won't get pork products here..............
See more room tips
  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 10, 2013

Booked a luxury suite, room was huge, with a living room and has a jucuzzi in the bathroom. Location was awesome, BCS mall is just next to it, and at night, there is a A2 food centre for you to dine at. Good place for a short relaxing getaway.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 6, 2013

This is my 3rd stay in Batam and BCC Hotel is the best stay i had in Batam.

Very spacious hotel room, clean and new. The facility like swimming pool, jacuzzi, steam bath, sauna and gym was open until 11pm.

The hotel is very near to Batam City Square and a food court, mainly selling Singapore food which i dont really recommend.

Taking a cab from BCC Hotel to Nagoya Shopping Center or Sports Massage will cost you around SGD 7. If you are taking a cab from Nagoya Shopping Center to Sports Center, it will cost you around SGD 4.

As for the buffet breakfast, the timing is great, it is from 6am to 11am. Food wise, the porridge is nice.

Overall, the experience was great and i will definitely go back to BCC Hotel again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed March 5, 2013

lobby just ok, but when i go inside the room.. WOW...very big and nice...
i like it..
but only at nite when i sleeping, there got "something" like sit on bed, make us bit scared...
breakfast just ok..nothing special

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed February 16, 2013

The management of the hotel , was as good as the rooms !!! Rooms spacious and well furnished, wonderful panorama from the one I stayed in , with an everchanging refreshment as vessels enter and leave the anchorages.

Service disappoints, lifts are not fit for purpose, catering is average , water barely warm, and Internet access does the "hokey kokey"

Sorry guys you are making a mediocre story from a great potential

Room Tip: Sea view and higher floor
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The BCC Hotel & Residence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The BCC Hotel & Residence

Address: Jalan Bunga Mawar, Riau Islands Province 29444, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Hotel Style:
Ranked #14 of 75 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — The BCC Hotel & Residence 4*
Number of rooms: 205
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Priceline, TripOnline SA, Asiatravel.com Holdings, Despegar.com and Odigeo so you can book your The BCC Hotel & Residence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The BCC Hotel & Residence, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.