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“Great rooms, well appointed, but the hospitality...... hmmmmmmm” 3 of 5 stars
Review of The BCC Hotel & Residence

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The BCC Hotel & Residence
4.0 of 5 Hotel   |   Jalan Bunga Mawar, Riau Islands Province 29444, Indonesia   |  
Hotel amenities
Ranked #12 of 71 Hotels in Batam
Jakarta, Indonesia
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
“Great rooms, well appointed, but the hospitality...... hmmmmmmm”
3 of 5 stars Reviewed March 12, 2013

By its very nature a hotel is HOSPITALITY.............. Oh BCC, read that sentence.......... understand it........... delve into its meaning.... tear it apart............ put it back together......... and then, for chr......sss bl....dy....sake act on it because your staff have much to learn in this regard.

Very nice rooms, very nice fittings, very comfortable bed, very comfortable sheets, very comfortable pillows, great water pressure (it's a sad reflection on a country when one feels compelled to comment on the water pressure but, sheeeeeeesh, Indonesia!!!! get your stuff together and get the simple stuff sorted out!!!! guests at 4 and 5 star hotels ought not ever be feel compelled to comment on the water pressure... sheeeesh!!f)

Quite obviously this hotel is just a way for some rich dude to invest in real estate; there's no repeat no emphasis on hospitality.

People, you'll love the rooms and some of the other amenities and the location but leave your non-halal expectations and your expectations for warm, pro-active hospitality at home....... this is nothing but a 2-star hotel in a 4-star shell.

Room Tip: You won't get pork products here..............
See more room tips
  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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178 reviews from our community

Traveler rating
    39
    78
    41
    8
    12
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48
42
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 10, 2013

Booked a luxury suite, room was huge, with a living room and has a jucuzzi in the bathroom. Location was awesome, BCS mall is just next to it, and at night, there is a A2 food centre for you to dine at. Good place for a short relaxing getaway.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 6, 2013

This is my 3rd stay in Batam and BCC Hotel is the best stay i had in Batam.

Very spacious hotel room, clean and new. The facility like swimming pool, jacuzzi, steam bath, sauna and gym was open until 11pm.

The hotel is very near to Batam City Square and a food court, mainly selling Singapore food which i dont really recommend.

Taking a cab from BCC Hotel to Nagoya Shopping Center or Sports Massage will cost you around SGD 7. If you are taking a cab from Nagoya Shopping Center to Sports Center, it will cost you around SGD 4.

As for the buffet breakfast, the timing is great, it is from 6am to 11am. Food wise, the porridge is nice.

Overall, the experience was great and i will definitely go back to BCC Hotel again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed March 5, 2013

lobby just ok, but when i go inside the room.. WOW...very big and nice...
i like it..
but only at nite when i sleeping, there got "something" like sit on bed, make us bit scared...
breakfast just ok..nothing special

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
Reviews in 28 cities Reviews in 28 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed February 16, 2013

The management of the hotel , was as good as the rooms !!! Rooms spacious and well furnished, wonderful panorama from the one I stayed in , with an everchanging refreshment as vessels enter and leave the anchorages.

Service disappoints, lifts are not fit for purpose, catering is average , water barely warm, and Internet access does the "hokey kokey"

Sorry guys you are making a mediocre story from a great potential

Room Tip: Sea view and higher floor
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 13, 2013

This is my first visit to the BCC and I am glad to have been here. Hotel staffs were mostly friendly and polite and they had a spacious lobby with comfy sofas for waiting. The BCS mall is located right beside the property. The only thing that probably needs improvement would be the elevators, which I felt were rather slow.

The room was a pleasant sight and I was taken by the spacious room. The room looked out to the city and it was a beautiful picture, though the windows itself were a little dirty. The bathroom looked good too, although mine did not come with a bath tub. The toilet came with a bidet and I thought it was really cool. The room and bathroom were separated by a clear window that, fortunately, also came with a blind.

Breakfast in the morning was made worthwhile with a good spread of choices and tasted pretty good. One of the better hotel breakfasts I’ve had. I will look forward to my next visit to BCC.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batam Center, Indonesia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2013

Been a very pleasant experience at The BCC Hotel, Huge room and clean. Service was very excellent & Front Office staffs were so incredible, helpful and hospitable especially Mr. Mosad ( reservation staff ) and Ms. Herlina.
We are truly impressed with their warm welcome and definitely come back for next trip.
Bravo The BCC!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The BCC Hotel & Residence

Address: Jalan Bunga Mawar, Riau Islands Province 29444, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Hotel Style:
Ranked #12 of 71 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — The BCC Hotel & Residence 4*
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