By its very nature a hotel is HOSPITALITY.............. Oh BCC, read that sentence.......... understand it........... delve into its meaning.... tear it apart............ put it back together......... and then, for chr......sss bl....dy....sake act on it because your staff have much to learn in this regard.
Very nice rooms, very nice fittings, very comfortable bed, very comfortable sheets, very comfortable pillows, great water pressure (it's a sad reflection on a country when one feels compelled to comment on the water pressure but, sheeeeeeesh, Indonesia!!!! get your stuff together and get the simple stuff sorted out!!!! guests at 4 and 5 star hotels ought not ever be feel compelled to comment on the water pressure... sheeeesh!!f)
Quite obviously this hotel is just a way for some rich dude to invest in real estate; there's no repeat no emphasis on hospitality.
People, you'll love the rooms and some of the other amenities and the location but leave your non-halal expectations and your expectations for warm, pro-active hospitality at home....... this is nothing but a 2-star hotel in a 4-star shell.
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