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“If Only” 3 of 5 stars
Review of The BCC Hotel & Residence

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The BCC Hotel & Residence
4.0 of 5 Hotel   |   Jalan Bunga Mawar, Riau Islands Province 29444, Indonesia   |  
Hotel amenities
Ranked #12 of 68 hotels in Batam
Jakarta, Indonesia
Senior Contributor
40 reviews 40 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
55 helpful votes 55 helpful votes
“If Only”
3 of 5 stars Reviewed February 16, 2013

The management of the hotel , was as good as the rooms !!! Rooms spacious and well furnished, wonderful panorama from the one I stayed in , with an everchanging refreshment as vessels enter and leave the anchorages.

Service disappoints, lifts are not fit for purpose, catering is average , water barely warm, and Internet access does the "hokey kokey"

Sorry guys you are making a mediocre story from a great potential

Room Tip: Sea view and higher floor
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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168 people have reviewed this hotel

Traveler rating
    36
    73
    40
    8
    11
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46
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16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed February 13, 2013

This is my first visit to the BCC and I am glad to have been here. Hotel staffs were mostly friendly and polite and they had a spacious lobby with comfy sofas for waiting. The BCS mall is located right beside the property. The only thing that probably needs improvement would be the elevators, which I felt were rather slow.

The room was a pleasant sight and I was taken by the spacious room. The room looked out to the city and it was a beautiful picture, though the windows itself were a little dirty. The bathroom looked good too, although mine did not come with a bath tub. The toilet came with a bidet and I thought it was really cool. The room and bathroom were separated by a clear window that, fortunately, also came with a blind.

Breakfast in the morning was made worthwhile with a good spread of choices and tasted pretty good. One of the better hotel breakfasts I’ve had. I will look forward to my next visit to BCC.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batam Center, Indonesia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2013

Been a very pleasant experience at The BCC Hotel, Huge room and clean. Service was very excellent & Front Office staffs were so incredible, helpful and hospitable especially Mr. Mosad ( reservation staff ) and Ms. Herlina.
We are truly impressed with their warm welcome and definitely come back for next trip.
Bravo The BCC!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2013

My first time travelling to Batam. I stayed in a apartment on Level 2, Room 206, facing towards the swimming pool. Just 5 minutes to BCS mall where your kids can play the bumper car (located on level 3) and buy cloths in the Basement. Hotel staff is very friendly. Breakfast is very delicious. Swimming Pool is very big. Location is peaceful where I can sleep peacefully. Impressed by your Service!

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 23, 2013

Not only surroundings, but the entire city of Batu Ampar is not that elegant as their roads is a bit mess, lots of holes. But, staying in the hotel makes you feel you are in Singapore. It is clean and got amenities to keep you busy and having some fun......we stayed in one of their apartment as family. Their free buffet breakfast is quite fair not that wholesome as the overall taste is just ok not too good nor bad.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tokyo
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 23, 2013

Booked for a 2 days 1night package tour stay @ Bcc from singapore , As what many people had comment here . room was clean & spacious , location was good .
Aupon our check in (15.00hrs ), room for 3 person with extral bed , The extral bed didnt came in , so as room setting was only for 2 ..( towel etc) ....
called the front desk regarding the issue , finally only the extral bed came after 5 hours later .
And they had forgotten about the 1 more guest setting .
Given up , Just only 1 night stay bear with it .

Check out time

Told the reception what happen and in return instead of apology , He give me a attitude ,
suspecting that i,m some kind of towel thieves . Even after clarified , Still with no apology .
Hopefully staff service standard can be improve .

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medan, Indonesia
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 12 cities Reviews in 12 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed January 20, 2013

The location is about 40 minutes from Hang Nadim Airport. It cost Rp 70.ooo by taxi. Close to the mall and many food places can be found nearby the hotel. Check in is fast as well as check out. The spacious room and wider bathroom makes stay and rest convenience. The breakfast also serves with many kinds of food. The room is clean and the double bed room makes me happy with my loves one sleeping well... At night, the view from window looks good outside...

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The BCC Hotel & Residence

Address: Jalan Bunga Mawar, Riau Islands Province 29444, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Hotel Style:
Ranked #12 of 68 hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:4 star — The BCC Hotel & Residence 4*
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