I had a difficult time checking in. Although I had requested for a double room, I was told that there wasn't any double room left. But with the help of our tour guide, arranging with some other groups in the tour, we finally manage to get our room after one hour of waiting. I think there is alot to improve in their reservation system.
Aside from that we had a great stay at the hotel. The room was much bigger than I expected and was clean and spacious. The bed was comfortable, but the pillows were too soft. There was some weird smell in the toilet. But we were able to tolerate it as it wasn't that bad.
The staff were helpful and quite efficient. When we returned to the hotel after some shopping, we requested for toilet paper at the front desk, as they did not replenish it when we checked in. We decided to check out the spa before going up to the room. After checking out the spa, we went up to the room, and the housekeeping was already outside our room waiting for us with the toilet paper.
The breakfast was not bad, and they changed the menu over the 2 days that we had breakfast there.
The location was very good, with BCS Mall just beside the hotel, and the A2 Food court just behind it. Lots of shops and massage places around. There is no need to go to Nagoya Hills Mall, as you can find almost everything you want here.
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