My family went to Batam for a night's stay over the Xmas holidays. On the whole, the hotel was just average, as I feel that there is a lot to be improved on. Since it was only for one night, we still managed quite well.
The room was HUGE! We had an extra bed, and I think another extra bed could easily fit in. The beds were comfortable and we liked the view from our 20th floor. We could even see Marina Bay Sands in Singapore across the sea in the distance. Staff were very friendly and helpful. The location was very good as we were just next door to the BCS Mall which had a lot of shopping and dining outlets. If you do wish to travel by taxi to another mall, do note that the concierge will call the hotel's taxi, which are a little more expensive, but very comfy.
Now, the part of our hotel stay, which unfortunately made our stay unpleasant, was the very smelly bathroom! The bathroom was huge and it even had a jacuzzi bath! But given the smell in the bathroom, who would even want to step in there for a short while?! We called housekeeping and they could only spray air freshener. It was such a pity as I am sure my kids would have loved using the bath tub.
And another problem was the aircon. No matter how we tried to lower the temperature, it just would not get cool enough.The maintenance guys did try to fix it, but it was still not good enough.
Breakfast choices were limited, but we were ok with that. However, do go for breakfast early as if you are late, you'll have to queue for some time for a table.
But like I said, this hotel has a lot of room for improvement. Given the huge rooms and the friendly staff, if only these other points were improved on, I am sure it will be one of the better hotels in Batam.
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