Went over during the weekends. Bought the voucher in deals. Paid around $100/- including ferry and hotel and a day tour. We checked in around 6pm due to the day tour. We bought the vouchers that comes with free upgrade to the 2 bedroom apartment, but after reading the reviews here, it seems like the hotel rooms were better. So when we were about to check in at the reception, we told the staff the we would like to change to the normal rooms instead. And he agreed. My room was 2012, and my friend's room was 2019. I was lucky, i choose the room 2012. The lift only allow us to have the access to the room level of our room. We are not allow to go to other levels other than the swimming poo. When i first stepped in my room, i was like....... OMG. It's damn spacious and beautiful. The decoration of the room was awesome ! I got the room that looks exactly like the pictures you see. A big see thru glass to from the bed to the toilet. But, the drain was choked. Water was all over flooding the toilet even out of the bathing cubicle. I loved the rain shower. It was awesome, though the water was cold and hot on and off. The bed is big, and awesome too. But too bad the we cant adjust the air con temperature unless you call to the reception to get someone up to adjust for you. When we leave the hotel for our dinner and shopping, we thought of leaving any card in the card slot for the room key, so that when we are back the room would be cold and cozy. But the card reader only recognize the original room card. As they only provide 1 room card per room. We took the hotel cab to Nagoya Hill Shopping Centre to have A&W bought a few snacks and drinks, shop alittle and went back to the hotel.

Had to say this, we went to one of this massage centre near the our hotel. It located directly opposite the first factory outlet. The massage centre signboard is in orange or red I cant remember. But the massage service was good, but the ladies there were rude. They were hinting for tips, me and my friend ignore them. But overall, I loved the hotel !

It was our 1st stay in Batam and we wanted to book 3 rooms for our group on the same floor. Hence I wrote in to the hotel itself even though the price wasn’t much different from the booking websites, but ended up booking through one of them as there wasn’t any reply from the hotel, even till today.
The reception staffs on duty were pleasant and helpful. We were given free upgrade to the Premier room on the 18th floor while the other 2 deluxe rooms were on the 20th floor. So do take note that being upgraded doesn’t necessarily mean a higher floor.
From our cozy, spacious & modernly done up room, we had a good view of the BATAM city, with the BCS Mall on our right & a glimpse of the faraway sea on our left. Yes, we love the hotel rooms though breakfast is so-so with limited choices.
The hotel is located in a good location; with BCS Mall, Top Plaza {it has a supermarket where you can buy your daily grocery supplies at a relatively cheap price}, A2 Food Court {which opens at night and serves good food, though some of the food had turn cold by the time it arrived at our table} and local market {you can buy salted fish, dried prawns & chilli padi} within walking distance. Security is tight here as you need to scan your room access card to reach your floor; however it might pose a problem for big groups staying on different levels should you wish to visit each other’s room.
I only wish the lift could be faster as it takes ages to wait for the lift. Other than this, I would recommend staying in this hotel for a good short getaway.

The location is really good for a short family outing as it is just next to A2 food court & BCS Shopping Centre, within 5 mins of walking distance. However, the 3 room apartment I checked into was only rather basic. A few things was noted, 1. The floor was not well cleaned, still can feel the dirt & dust; 2. one of the living room's light was blown; 3. one of the windows in one of the 3 rooms cannot be closed and that is super dangerous for young kids; 4. Missing TV control in the master bedroom; 5. No hair dryer and cutleries. I managed to get the them to resolve 2 & 3 quite quickly, within 30 mins. 1. was resolved the next day after the housekeeping came. However, 4 never came despite I requested for it twice and we did not bother asking for 5. However, we all love the beds, very comfortable but we can't figured out the air con control, hence it became too cold in the night. The toilet is rather noisy but the noise level is much reduced after closing the doors and the funny thing is only 1out of the 3 rooms have nite light.

The breakfast spread is so so, but good enough to fill everyone for the morning. Love the Nasi Lemak served on the 1st day but not there on the 2nd day. If you have young kids, could probably occupied them with the arcade games and bumper car on the 3rd floor on the shopping mall.

Hotel is conveniently located next to A2 food court that offer delicious seafood/local food at local price! A stone throw to BCS mall which have so many things to shop for... Hotel spa is fully booked so got to book early! Overall Good stay as compared to my last trip at pacific palace hotel.