Book 2 apartment rooms + 1 deluxe room for my family outing in Batam. Was impressed by the positive reviews from trip advisor. I am utterly disappointed the service from BCC Hotel is not up to standard. Upon check-in at 1.30pm, only 2 out of 3 rooms are available. My own family room is not ready and was adviced to wait. However, waited till 3pm and I am still waiting! Also, extra cot requested for the 2 ready rooms were not provided upon check-in. I had to call several time for my relatives to request for the cots... No sense of urgency from the hotel staffs. Utterly disappointed with this highly rated 4 star hotel.
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