+ Great location with lots of food chain, shopping centre, massage parlor..
+ 1 and only 5 star hotel in Batam. New furnishing.. Fresh paint.. Super king size bed.. spacious bathroom..
- Buffet breakfast
I would rate it "poor" for the selection. It was a very small buffet and not many choices compared to most.
- Customer service.. very little English spoken.
I would not expect all staff in hotel to speak fluent English; but I would expect front desk/house keeping staff/waiter to have a basic grasp. Even using sign language did not get us far.
However, even though more than half of the staff speak little english, they tried very hard to satify our needs. Overall experience is pleasant. We would want to stay in this hotel again the next time.
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