We booked for a Sat treatment from 1130am and asked for our one-way transport back to hotel after dinner which was about 9 or so..
We were late as it was raining heavily. As usual, blackouts were very common in Batam during raining days, thus the main branch blackout when we arrived. We went to the sub-branch instead. We took a 3 hr 15mins (couple package) and ladies countinued with a mani & pedi + hair treatment package for 1 hr 15min. The whole treatment should end in 4 1/2 hrs (at abt 430pm), however, the whole treatment ended at 7+pm and was telling us they cannot offer us the transport too late as our hotels are far.
I have already made a reservation at least 3weeks+ in advanced and furthermore, the treatment dragged from 430pm to 7+pm which leaves me no time for shopping and have to rush to dinner place for dinner.
Quite disappointed with this trip too as we have to change location for massage and facial where other places, we have a room all by ourselves even with facial, thus not planning to really go back to this.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.