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“Great service” 4 of 5 stars
Review of Harris Hotel Batam Center

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Harris Hotel Batam Center
3.5 of 5 Hotel   |   Jl. Engku Putri, Riau Islands Province 29641, Indonesia   |  
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Hotel amenities
Ranked #2 of 76 Hotels in Batam
Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Great service”
4 of 5 stars Reviewed August 31, 2014

First time in Batam, stayed at this hotel! The service was excellent and the staff was very friendly! The breakfast buffet had a variety of selections incl. healthy meals! One mishap was the AC, it made loud noise in room 211 and the staff was unable to fix it

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, September 4, 2014
Dear Toby,
Warm regards from all HARRIS Players in Batam Center . Thank you for choosing HARRIS Hotel Batam Center as your second home during your stay in Batam .

It is a regret for us knowing that you have had unpleasant experience with the noise came from Air condition in your room. Please accept our apology on this matter. We are doing every effort day by day to fix problem to enhance our customers experience during their stay at HARRIS Hotel Batam Center .

It is a great pleasure for all HARRIS Players knowing that you have had a great experience with the services delivered by HARRIS Players and also your great experience with our food selection with the healthy selections.

Once again Thank you, and all HARRIS Players are looking forward to welcome you back at HARRIS Hotel Batam Center in your very near future .


HARRISly Yours,


Hamdany
General Manager
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619 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Korean first
  • Any
English first
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 30, 2014

The hotel is located just beside the batam ferry terminal and it is good choice for those 1st timer to batam as it is just walking distance from the terminal and it allow you to organized yourself for any tour that you would want to plan. Also the batam mega mall is also just a stone throw away. Pool is small but ample for a few lap but the other problem is that you have to walk across the breakfast area to reach the lift. Room is nicely done up with all the necessary amenities like a safe, mini bar and also a travel wall plug(save the hassle of bringing the travel adaptor). however do not expect 5 star hotel decoration. Maintenance is something that they might want to put more effort into it. Staff is wonderful! Overall a nice experience.

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, September 4, 2014
Dear Mr. Larry Gwee,
All the HARRIS Players would like to extend a warm regards for you, and thank you for staying at HARRIS Hotel Batam Center .
We really appreciate that you're taking your time to share your experience during your stay at HARRIS Hotel Batam Center. Thank you for sharing your comments with us. Your feed back are valuable for us in our effort of improving our facilities & services to enhance our guest's experience during their stay .

Once again thank you, All HARRIS Players are looking forward to welcoming you back at HARRIS Hotel Batam Center .


HARRISly Yours,


Hamdany
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 27, 2014

Was a last minute booking, many hotel was not available, so Harris instead.
Room: Quite clean but toilet abit run down with those rusty tiles. Anyway, Love the hassle free complementary wifi without password.
Breakfast in Harris Cafe is just ok only... nothing special to comment about.
Like the ala carte lunch better, especially the Nasi Goreng Kampung!
Hotel is located just besides ferry terminal which makes it popular.
However, if Im going to batam again, most likely will not come back. As there are many other newer hotels in this price range.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, September 4, 2014
Dear Mr. Chung,
Warm regards from Harris Batam Center, We are so pleased to receive your comment and thank you for taking your time in sharing your feed back with us .
We do apologize for your experience with the tiles at the bath room . We are working step by step to improve our service & facilities .
Your feed back are valuable for us in our efforts to enhance our guest experience and as well as to meet our guest expectation during their stay at Harris Batam Center .

It's a great pleasure that you love the free wifi, happy with Nasi goreng Kampung. We really appreciate that you share your experience .

Thank you for choosing HARRIS Hotel Batam Center, All HARRIS Players are looking forward to welcome you again in your next coming to Batam.

HARRISly Yours,


Hamdany & HARRIS Team Player
gm@harris-batam-center.com
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Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 26, 2014

This hotel is just next to the ferry terminal in Batam center. You can just walk over to the hotel after coming out of the custom. The check in was fast and the staff was polite. The café is on the ground floor. The room itself is clean with a 32" LED TV. I got the room that is facing the road but is OK as you're not able to hear the noise of the traffic inside the room. There is also rooms that is facing the sea which I would strongly recommend as the view is much better. The bathroom and toilet is also clean and in good working condition. The breakfast is also OK as there's a lot of variety except that some food is a bit salty. There's a small pool beside it which I don't see a lot of people using. There's also a shopping mall just opposite the road which is a walking distance, hence you'll not feel bored if you have nothing to do. Overall I would recommend this hotel to my friends.

Room Tip: Get the rooms facing the sea.
See more room tips
  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, August 30, 2014
Dear Valued Guest HoWK,

Thank you for taking the time in sharing your excellent experience with us in details ; strategic hotel location, a step away from Batam Center International Ferry Terminal and opposite Mega Mall, staff service delivery which is fast and polite, room's comfort, hotel cleanliness and food variety in our breakfast.

It gives us great pleasure to hear that you have enjoyed your stay at our hotel. We are working day by day, to improve our service and facilities and we really appreciate you for having participate to this process.

Dear valued guest HoWK, once again thank you for choosing HARRIS Hotel Batam Center for your stay and recommended to your friends. All HARRIS Players are looking forward to welcome you back in the near future.


HARRISly Yours,

Benjamin Castel & Team
gm@harris-batam-center.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore River, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014

Love everything about the hotel. The staffs and their service are great. Room is also comfortable, clean and worth the money. Location is also near to the ferry terminal and megamall. Ordered in room dining and it was good too!

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, August 30, 2014
Dear Valued Guest Natalia Y,

Thank you very much for your very positive input about your "Love stay here!" in our HARRIS Hotel Batam Center. We are more than glad to read you enjoyed your experience with our hotel.

We really appreciated you love everything about the hotel, location, staff, service delivery, rooms, as well as in room dining.

All HARRIS Players provide our best to make your experience with us unique and memorable. We want all our visitor to come back fully satisfy once they experienced our property.

Dear valued guest Natalia Y, once again thank you for your time and review, it will be a great pleasure for all of us to welcome you again for your next visit in HARRIS Hotel Batam Center.


HARRISly Yours,

Benjamin Castel & Team
gm@harris-batam-center.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed August 24, 2014

We stayed in Harris' twin bed room for two nights. Great location with batam center a stone's throw away. Spacious room with cable tv. Beds were comfy and sheets were clean. No bath tubs while the pool was modest but commendable. Nicely decked with wicker patio furniture. Pool must have been near the sewage or sorts as whiffs of stench could be picked up but only if you linger at the outer ends of the pool. Would return to Harris again.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, August 25, 2014
Dear Valued Guest Joolene,

Thank you very much for your positive comment.
From all our HARRIS Hotel Batam Center Players, we are more than glad you enjoy your stay with us.

We really appreciated you enjoyed our hotel location which is indeed very strategic located side by side to Batam Center Ferry Terminal and opposite to Mega Mall, as well as our spacious room and comfortable beds.

Your feedback about the smell in swimming pool area has been shared internally with Housekeeping team. They are currently checked to avoid this happen again.

Dear Valued Guest Joolene, thank you for your time and review, We look forward to having the pleasure to welcome you again very soon.

Wish you a pleasant week ahead.


HARRISly Yours,

Benjamin Castel & Team
gm@harris-batam-center.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danbury, Connecticut
Top Contributor
60 reviews 60 reviews
47 hotel reviews
Reviews in 38 cities Reviews in 38 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed August 24, 2014

Benefits included

Walking Distance from the Ferry Terminal, just walk across the parking lot.
Rooms were clean
You can also walk to Mega Mall

Other than those two things, I did not see anything else you could walk too
Spa services need to be booked one day in advance and treatments are done in your room.
The pool area is small, but well kept, however there is a sewage smell in that area from somewhere behind the hotel.

If this is the area you want to be in, this is probably the best choice.

  • Stayed August 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, August 25, 2014
Dear Valued Guest spinkid,

Thank you very much for your constructive comment which has been shared with all our HARRIS Players.

We highly value our customer's feedback as they help us constantly improve our services and products.

We also would like to thank you for your notification about the smell in swimming pool area, our Housekeeping team are currently check to avoid this happen again.

Dear Valued Guest spinkid, thank you again for your time and feedback.
From all our HARRIS Players, we will be delighted to welcome you again in your next visit in Batam, selecting our property.

I wish you am excellent week ahead.


HARRISly Yours,

Benjamin Castel
gm@harris-batam-center.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harris Hotel Batam Center

Address: Jl. Engku Putri, Riau Islands Province 29641, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 76 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harris Hotel Batam Center 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
Harris Hotel Batam Center the only waterfront hotel in the heart of the Central Business District is strategically located just a step away from the Batam Center International Ferry Terminal, opposite the Mega Mall shopping Center. Within walking Distance from Otorita Batam, Bank Indonesia, Sumatera Expo Building and Mesjid Raya. 10 Minutes away from Kepri Mall and Padang Sukajadi Golf.Our property is the nearest hotel from Hang Nadim International Airport, only 15 minutes to Nagoya area, Harris Hotel Batam Center just very conveniently accessible in the heart of Batam. 171 Sea view and city view spacious Harris rooms and suites, equipped with the Harris Dreamazing Bed, 32" LCD television with 40 international and local channels. The woman touch floor provided, it's a woman thing. Safe deposit box, complimentary coffee and tea facilities.Harris slippers, Harris aromatherapy, Harris leather couch , hair dryer and an array of cosmetic amenities.Free high speed wifi available in the Harris cars and the entire premises.Our infinity pool is overlooking the ocean. The H fitness is equipped with the latest cardio equipment and Gym instructor. Sooth your tired muscles at our In-room H spa featuring the most desired facial and body treatments.Taste our Indonesian delights at the H cafe and our Harris healthy juices at our juice Bar. In room dining is available around the clock.Harris Batam Center is the perfect place to stay and accommodate your meeting needs at our Unique Ballroom with a capacity of 1000 persons and the highest ceiling in town. Our Smiley meeting rooms are equipped with the latest high tec equipment.Come and try our new Lifestyle right in the Center ... more   less 
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Also Known As:
Harris Hotel Batam Batam

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