I been to Harris Hotel Batam Centre at least 4 to 5 times now. So far this is the best stay & the most positive experience ever. I booked the stay through Agoda.com for a weekend trip from 19 to 20 July 2014. It cost SGD$86 and I stated my requirements as follows:
1) Asking for woman floor - Found out about this through a tip at Trip advisor
2) Ocean View
3) Early Check in and non smoking room
4) Twin Beds
It is not all the time that I get my requests fulfilled. There were times when I went there and the ocean view room was not available or I have to wait till afternoon before I can check in or only queen size beds are available.
So reasons for this trip being a great stay are
1) They fulfilled all my requests. We got a Ocean view Room. We check in immediately upon arrival at 9 plus in the morning. And we got a room with Twin beds at the woman floor.
What is the big deal about woman floor, you may ask. I didn't think how different the experience will be it till I encountered it first hand.
2) They have a dedicated floor just for female travellers. You have to pass through a separate glass door partition that segregated one section to all travellers to another section just for female travellers before reaching the rooms solely just for female travellers.
It stated very loudly at the glass partition / door / TV screen hanging on top that It Harris Woman's Touch / It's a woman thing :-)
Daisy flower designs were pasted on the glass partition. It basically stand out and there is vibrancy all over. The atmosphere is good.
There is also a vase with a real daisy in it just placed at a mini stand next to the room door entrance. It makes me feels very welcome. This is the decor for that floor which makes it different from the rest of the common rooms.
Another suprise await us when we entered the rooms. There are fashion magazines at the table, Yoga mat, Gift pouches that consists of 2 bottles nail polish + accessories + vouchers for 15 minutes of free massage. And for once, the hair dryer in the toilet is powerful enough.
There is even a message from the hotel about how the room is delicated just for female guests, female friendly brand and etc. Best of all hair straighters and hair curling irons are available for usage upon request
I am impressed and I don't get impressed easily. All these show the extra efforts the hotel makes to make the stay extra special for female guests. It designed for woman by woman!
And while we were out for shopping, they deliver a fruit platter to the room with a personal card message by the general manager stating that he hopes we will have a memorable stay and to contact a guest relation officer by the name of Rose if we have any enquires. This is the personal touch that makes all the difference and it something that I never expected. So I was truly impressed and the whole thing makes us feel very pampered and well taken care off.
This stay blew me away and I will definitely stay with them again beside them having a good location.
After the stay, Rose the guest relation officer emailed me for feedback for the stay. That is what I called customer service.
One suggestion though. They could liaise with the cosmestics companies to put in some samples for the female travellers e.g. masks, moisturers etc,
And touch up the toilet further with another oil burner and some spa products. That will make the stay even better.
It will also be great if they could have free bus shuttles to Nagoya shopping mall as well.
But overall, I personally feel they have improved greatly since the hotel started operations 2 to 3 years back.
Keep up the Good Work, Harris Hotel Batam Centre. I hope to be surprised again in my next stay.