INTRO: I went for a weekend stay in the hotel from 22-23 Sept. Entering the place, there was a tbudget hotel setup feeling. But after staying I found that the place was well ran, deserving its good ratings given by Trip Advisors fellow reviews.
BEDSHEET CLEALINESS: Good
STAFF: Able to converse in English. Very friendly and willing to help you.
AIRCON: It’s working and adjustable. You could tune for it to be cooling.
SHOWER: No bathtub. A decent shower area. The warm water able to get hot quickly and was very decent. My toilet door was slightly spoilt, with problem for me. But I can live with it, so did not flag it up.
LIGHTS: Fairly light room
WIFI: There was free wifi given in the lobby and room. But in the room, my phone wasn’t able to get a connection of the wifi, while those of my friends could. No such issue in the lobby.
TV CHANNELS: All the local Singapore channels and some standard international channels (i.e. CNN, HBO)
BATHROBE: Not Available
BREAKFAST BUFFET: It appeared like normal local dishes. Upon tasting, realised its quite nice. While the entire area appeared plain, I felt that efforts were made in the breakfast and breakfast area. Attention was given to place the croissants in oven to keep warm. There was an attractive cart store giving specially coconut made dessert. There was another cart store mixing different choices of drinks upon request that supposingly replenished your body needs. It’s like a “snake-oil” store. The hotel also made the special effort to provide freshly made juices (water-melon, honey dew)
Personally I am appreciative of the efforts made by the management to make the breakfast nice and area attractive. Its a good experience for the guests as buffet breakfast was a common area for everyone.
ROOM SERVICE: It was very prompt. At 11pm, I notice I did not have the menu in my room. Upon checking with room service line, the menu was quickly brought to my room within 10 min. No hassle. The food was also decent and promptly served.
(If you were going for pizza, its mainly from 10am – 10 pm. I tried the pizza as lunch and its quite nice.)
MASSAGE: Did not try
SWIMMING POOL: It was about 20 meters longs and 1.15 meters deep. The water was Very Clean. I saw one of their staff cleaning on the pool too.
LOCATION: Its Right Next to Batam Ferry Terminal Center. To walk over would be about3-5 minutes. Opposite the hotel was the Mega Mall Batam Center (MBC). Its also 3-5 minutes from the hotel. Within the MBC, you can find A&W, Pizza Hut, KFC, Starbucks and supermarket. This was one of the prime location as its highly accessible to the ferry.
The hotel offered BEST prime location for friends or couple who likely to bunk in the room and enjoy Batam with minimum shopping. Of course if you want to go for in-depth shopping, staying in Nagoya Hill itself might be an alternative. Or you can get there in a cab within 10 minutes. (I did not try on this trip, so cannot comment further).
CONCLUSION: Me and my friends agreed that the hotel has Earned its highly rated rankings in Trip Advisor. Whenver something’s lacking, the hotel staff made it up with friendly and prompt services rendered. Even if some of them seemed slightly novice, you can feel that all the staff were willing to listen and help on your requests. This was a 4 basic stars hotel with a good 5 stars services. The overall packages would put alot of other hotels to shame. I would give it a high 4 stars rating and would return to stay again.