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“Good hotel for short stay” 4 of 5 stars
Review of Harris Hotel Batam Center

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Harris Hotel Batam Center
3.5 of 5 Hotel   |   Jl. Engku Putri, Riau Islands Province 29641, Indonesia   |  
Hotel website
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Hotel amenities
Ranked #2 of 75 Hotels in Batam
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Good hotel for short stay”
4 of 5 stars Reviewed September 4, 2013 via mobile

Stay here for 2d1n trip after reading good reviews. There are still some points that need improvements.

Pros
1) fantastic location. Its beside ferry terminal n opposite megamall
2) free wifi
3) friendly staff ( not too bad )
4) Aroma orange burner in room which give the room a fresh orange smell.
5) fast check in and out
6) plenty of taxis wanting your business after you step out of hotel. (Please negotiate fare before boarding)

Cons
1) 200K RP Deposit needed ? Its was not feedback ,so kind of caught by surprise.
2) whole bathroom get flooded n wet after bathe despite closing the shower door
3) in room massage is good but kind of rush n insist us to pay before they rush for their next customer
4) buffet breakfast so so. Nothing to shout about but filling.
5) booked n request a non smoking king size bed, ocean view high floor room but got a low floor , smoking room due to no rooms available?

This hotel is good for short stay as beside being near megamall theres nothing else.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, Manager at Harris Hotel Batam Center, responded to this review, September 10, 2013
Dear Valued Guest Benkeli,

Thank you for your genuine feedback and sharing your stay experience with us.

Indeed our hotel has a very strategic location, side by side to Batam International Ferry Terminal and opposite to Megamall.

Your constructive comments about bathroom, in room massage and breakfast had been well noted by Department Head concern and immediate action will be taken.

Concerning hotel deposit asking by our Front Desk upon check in is a part of hotel standard and policy to anticipate any incidental charges occurred during guest stay such as minibar or other kind of consumption will be charged to guest room instead of cash payment upon point of sales. Otherwise deposit will be return upon check out to the guest if there is no consumption.

Concerning special request for hotel's room, is subject to room availability. Our Front office team try to do their best to accommodate guest request.

Dear valued guest Benkeli, we would like to thank you once again to have chosen our hotel for your quick getaway and we do hope to have you with us in the near future.


Harrisly Yours,


DL
Personal Assistant to General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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588 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Korean first
  • Any
English first
Jakarta, Indonesia
Top Contributor
56 reviews 56 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 4, 2013

Quite a new hotel....has a youthful, colorful feel to it. The rooms were nice...quite large. I got a room with a very strong room freshner smell and the hotel staff changed the room immediately when i complained. The location is nice. The Indian food effort at breakfast was commendable.

Room Tip: Ask for a room on the higher floors with an even number (sea view)
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, Manager at Harris Hotel Batam Center, responded to this review, September 10, 2013
Dear Valued Guest BornTraveller72,

Thank you very much for your positive comment. It has been deeply shared with all our Players, we continuously work to improve our guest experience, and we are glad to read you appreciate our ambiance and location.

Dear Valued Guest BornTraveller72, thank you again for your review, we will be more than pleased to meet you again for your next trip in Batam.


Harrisly Yours,


DL
Personal Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 4, 2013 via mobile

Stayed at the hotel for 2 nighta.
Bedsheets are filled with stains and yellowish in color.
Toilet bowl was shaky when seated.
Shower's drain was choked.
When we asked the receiptionist to help to make a dinner reservation as we forgot, she told us to go back to the room and call.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, Manager at Harris Hotel Batam Center, responded to this review, September 10, 2013
Dear Valued Guest Vickie_666,

Thank you very much for your time and constructive feedback.

We have noted well your comments and we will do our best to rectify all areas you mention in order to provide a better service to all our guest.

We do hope to be able to have you with us in the near future.

Harrisly Yours,


DL
Personal Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
1 of 5 stars Reviewed August 29, 2013

A group of us went for a seminar package... which includes 4 tea breaks. Ended up we are being charged RP60000 per pax for the "free flow" of coffee/tea!!! Apart from the location, there is nothing fantastic about this hotel.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, October 1, 2013
Dear Valued Guest Keroppi8,

Thank you very much for your very constructive comment. It has been deeply shared with all our Players.

Actions and reports have been applied according to the inconvenience you had had with us, to prevent to happen again.

Dear Valued Guest Keroppi8, kindly let me know if you plan to come to Batam again through my email as below, i will be more than glad to meet you and have a discussion about your experience with us.

I wish you to have a great day ahead.

HARRISly Yours,

Benjamin Castel
gm@harris-batam-center.com
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Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 26, 2013

The hotel is located just next to the ferry terminal. Very strategically located. Across the road is the mega mall where shopping, fun at arcade, movie, massage/facial, karaoke and supermarket are housed under one roof.

The staff in the hotel are friendly and always greet us with smiles. The orange interior and the friendly staff makes the atmosphere vibrant, relax and fun. We were not given the welcome drink upon arrival as stated in the package. Not sure why and we never ask for them anyway.
We stayed on 6th floor and it has great sea view. Room was spacious. Cleanliness wise- bedsheets and pillows were clean. However we found two cockroaches in our room during our 2 days stay. Not a good impression for a 4 star hotel? The toilet bowl was wobbly, a safety hazard to be?

1 hour indonesian massage was included in the package. The massage took place in our own room. The skills and attentiveness of the masseurs were good. Highly recommended.

We had the candlelit dinner. The food was generally nice. The waiters were courteous and polite. Our only complaint was that there were mosquitoes at our eating area and we were bitten on our legs and we saw 2-3 cockroaches ran across the ground. Also, it was my gf's birthday. My travel agent had forwarded my request previously to the hotel to have cake with candle arranged during the dinner and was agreed upon. But this did not happen that day.

It rained during our check out time. The staff was kind enough to give us a lift on the orange harris van to the ferry terminal. Sweet gestures and good customer service that makes our stay pleasant (:

Room Tip: Request for high floor and sea facing.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, Manager at Harris Hotel Batam Center, responded to this review, August 28, 2013
Dear Valued Guest Aaron_Cheh,

Thank you so much for taking your precious time to write your constructive feedback concerning your recent stay at HARRIS Hotel Batam Center.

We are delighted you enjoyed the location of our property, hotel's ambiance, staff friendliness and good customer service provided.

Our Chef and Spa team are also glad to read you appreciate their dishes and services.

Regarding your review for welcome drink, we shared it with our Front Office Manager to improve this point as it should be given to all our customer upon arrival.

We are sorry for the inconvenience you faced in the room and during your candle light dinner, kindly be informed we have coordinate with our Pest Control vendor took action about it. They worked everyday to maintain and improve the service.

We have also noted some of your comment concerning our toilet bowl and birthday cake arrangement, we are working in improving in that area as well.

Once again thank you for staying with us and hope to be able to have you in the near future.


Harrisly Yours,

DL
Personal Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dordrecht, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2013

Under the name Croin, Mrs, Corry, mrs. Patricia and mr. Andrew were very content of the service, cleanliness of the rooms and the breakfast poco poco! They want to come back in March 2014, what do you suggest to welcome them? I am a Dutch resident on Batam for the last 7 years and I live nerby at the Diamond Palace Residence. For me it was a complete surprise that my friend were so happy during their stay. They travel a lot during the holidays and visited Germany, Luxemburg, France, Spain, the Canary Islands, but they were always talkink about their expieriences on Batam. I could not be happier!

Room Tip: Sea-view is great
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, Manager at Harris Hotel Batam Center, responded to this review, August 27, 2013
Dear Valued Guest Arjsto,

Thank you very much for your positive comment. From all Players of HARRIS Hotel Batam Center, we are more than glad to read your friends from the Netherlands had a memorable stay with us.

We provide our best to create a unique experience and we want all our visitor to come back fully satisfy once they experienced our property.

Once again thank you for your review, we will be pleased to meet your friends again for their next trip in Batam.


Harrisly Yours,

DL
Personal Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 22, 2013

Harris chain seem to have increased prices for room service and restaurants. I was at Harris Tuban in late June and the prices were High but Ok, went back a month later and there had been a substantial increase. Harris Batam Centre is great in every way except for this. Its perfectly located close to the Mega mall and International Ferry terminal. Staff are very helpfull and theres great pool and view from the deck. Will I stay there again - yes, but I won't be raiding the mini bar. They had signs in the lobby promoting things like $4.50 + for fresh sousop fruit juice - wow, thats amazingly expensive in a place like Batam where everything is so cheap?? Do all your eating at the Mall and buy your beer from the hypermart ( 80c carlsberg cans) and you will really enjoy your stay at Harris.

Room Tip: Don't raid the minibar as its far too expensive ( unless your happy paying Australian prices in...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, Manager at Harris Hotel Batam Center, responded to this review, August 26, 2013
Dear Valued Guest Steve F,

Thank you for taking time to share your holiday experience with us and give constructive feedback.

We really appreciated you enjoyed the location, staff services, the great pool and view.

Please be sure that your review has been very warmly welcome by the entire team and that we remain focus to consistently improve our services and facilities.

Looking forward welcoming you back in the very near future.


Harrisly Yours,

DL
Personal Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harris Hotel Batam Center

Address: Jl. Engku Putri, Riau Islands Province 29641, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 75 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harris Hotel Batam Center 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
Harris Hotel Batam Center the only waterfront hotel in the heart of the Central Business District is strategically located just a step away from the Batam Center International Ferry Terminal, opposite the Mega Mall shopping Center. Within walking Distance from Otorita Batam, Bank Indonesia, Sumatera Expo Building and Mesjid Raya. 10 Minutes away from Kepri Mall and Padang Sukajadi Golf.Our property is the nearest hotel from Hang Nadim International Airport, only 15 minutes to Nagoya area, Harris Hotel Batam Center just very conveniently accessible in the heart of Batam. 171 Sea view and city view spacious Harris rooms and suites, equipped with the Harris Dreamazing Bed, 32" LCD television with 40 international and local channels. The woman touch floor provided, it's a woman thing. Safe deposit box, complimentary coffee and tea facilities.Harris slippers, Harris aromatherapy, Harris leather couch , hair dryer and an array of cosmetic amenities.Free high speed wifi available in the Harris cars and the entire premises.Our infinity pool is overlooking the ocean. The H fitness is equipped with the latest cardio equipment and Gym instructor. Sooth your tired muscles at our In-room H spa featuring the most desired facial and body treatments.Taste our Indonesian delights at the H cafe and our Harris healthy juices at our juice Bar. In room dining is available around the clock.Harris Batam Center is the perfect place to stay and accommodate your meeting needs at our Unique Ballroom with a capacity of 1000 persons and the highest ceiling in town. Our Smiley meeting rooms are equipped with the latest high tec equipment.Come and try our new Lifestyle right in the Center ... more   less 
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Also Known As:
Harris Hotel Batam Batam

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