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“Great location!” 4 of 5 stars
Review of Harris Hotel Batam Center

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Harris Hotel Batam Center
3.5 of 5 Hotel   |   Jl. Engku Putri, Riau Islands Province 29641, Indonesia   |  
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Hotel amenities
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FREE HEAD NECK MASSAGE
Ranked #2 of 74 Hotels in Batam
singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Great location!”
4 of 5 stars Reviewed April 30, 2013

I was very impressed from the service I've received from Harris Batam Centre service crew. Was greeted warmly by the receptionist the moment me and my partner walks in after a little shopping at the mega mall opposite the hotel. Though there was a little misunderstanding about me extending another night with the hotel, the problem was resolved in less than 5 minutes and everything was in place. Requested to extend the check-out time but was advise by the receptionist that they were fully booked on that day, but he still managed to give us a 30 minutes late check-out (better than nothing, right?) Thumbs up for his help that we can still have our last minute shopping at the hyper-mart.

Room wise... it was definitely much more spacious and bigger than those cheap hotels back here. Request for a sea view room and our view was awesome. Directly facing the ferry terminal, one could simply enjoy the view of the sea and also at the swimming pool downstairs at the lobby level. Wanted to went for a dip but.. we realized that the pool was just directly beside the cafeteria, and thus we decided not to. I hope that the pool area should be at somewhere discreetly and expose to the sea instead of the cafeteria though. Will be much better and popular I think. As for the room, we were puzzled by the spacious space between the windows and the bed... maybe a one pax sofa and tea table to fill up the space? If not it will look really weird when you walk in the room. The feeling of emptiness? Something like that. Bathroom was big enough, though no bath tub but just shower is good enough. Water "power" is good and warm water came fast. However... they only provide 1 set of toiletries? We have to call the room service crew to provide us with the second pax toiletries. Since it's a double occupancy room, I hope the management can take this into consideration to provide enough toiletries for their guests. We sleep quite well for the 2 nights - their pillows are really fluffy and comfy!

Buffet breakfast was included during our stay. The spread was quite limited and I think the most popular among all guests is the egg station (there's always a queue but only one chef is attending to the station). My favorite is definitely the cereal station - 4 different types of cereals in total. But one will never go wrong with cereals I guess. Other food is just too salty for me IMO.

Location of the hotel is great. Less than 5 minutes walk from Batam Centre Terminal (you can even spot the hotel when you are nearing the ferry terminal, that's how close it is). There's a mega mall opposite with quite a number of cheap eateries and of cos our favorite - hyper mart. If you want to go for your seafood fixing and other shopping malls, they are just 15-20mins taxi ride from the hotel (around 40,000RP)

Overall we enjoyed our stay in Harris Batam Centre. This shall definitely be in our list the next time we are there again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, May 6, 2013
Dear Valued Guest mlwl15,

First of all, thank you very for your time and positive comment.

We are more than glad to read your extension request has been resolved quickly, and you enjoyed your stay with our vibrant Players and the nice sea view room which has been allocated to both of you. Guest satisfaction is our priority.

We definitely appreciated you enjoyed the strategic location of HARRIS Hotel Batam Center, at 2 minutes walking distance from the Mega Mall and the Harbour Ferry connected our district to Singapore.

Dear Valued Guest mlwl 15, thank you again for your input, we definitely will be more than glad to welcome you again for your next stay with us.

" Harrisly Yours "

Benjamin Castel
General Manager
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559 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Korean first
  • Any
English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 27, 2013

I stayed in the Harris Hotel Batam Centre for six weeks. I had a great experience throughout my stay. This a boutique style hotel with a minimalist theme. Rooms are clean, spacious and well serviced. Staff are very helpful, happy, (lots of smiling faces) and attentive (sometimes a little too on the latter). I only has one issue during my stay which was a faulty air conditioning unit in my room, it was repaired within an hour of my reporting the problem. Harris Batam Centre provides the business or leisure a good location and excellent pricing, stays of 10 or days are given a discount but you will need to ask for it in advance of reservation.

Room Tip: High floor 5 or above ask for water front view and end room (no connecting door)
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, April 29, 2013
Dear Valued Guest Adrian,

Thank you very much for your time and positive comment. We are more than glad to read you had had a "great experience" with HARRIS Hotel Batam Center.

We are delighted to know you appreciated the quick action of our Engineering Team although you encountered once an incident during your six weeks stay in our property.

Dear Valued Guest Adrian, we will be more than glad to see you again in HARRIS Hotel Batam Center for your next venue in our island.

Harrisly Yours,

Benjamin Castel
General Manager
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Jakarta
Top Contributor
111 reviews 111 reviews
87 hotel reviews
Reviews in 60 cities Reviews in 60 cities
98 helpful votes 98 helpful votes
2 of 5 stars Reviewed April 19, 2013

I have just finished my two days meeting in Harris Batam Center (in their Unique 2 room). The staffs were really helpfull to support our event. Our 1st day went smoothly, but on the next day, there's another event just beside our meeting room (Unique 1). They played music and we could hear it clearly which was very annoying! So if you are looking for a hotel to conduct your meeting in Batam, what we have been through should take into consideration.

Location wise, this hotel is great. It is next to International Ferry Terminal where the participants could easily go to Singapore to extend their stay after the meeting. Just opposite the hotel there's a mall having Strabucks, so we could ordered Starbucks for our meeting participants.

Food was basic, nothing special. Breakfast was really crowded, the place was a disaster in the morning.

15 people of us arrived at the same time from Jakarta. We ordered an airport pick up from Harris via Mr. Besrin, and we got a very poor bus condition! And..the bus was not there when we arrived. We were expecting there is someone from Harris who will pick up us from the airport. Nope! There was no one. Only the driver of the bus, who came late. Too bad the bus thing was our first impression of the service oh Harris Batam. And they disappointed us from the start.

I stayed in room 916, when taking shower, all of the place gets wet. I had to put a towel to ensure that the water didn't get out of the shower area.

I was the one from our company who choose this hotel for almost 100 people of our participant from all over Indonesia, and If I could only turn back time I would have chosen another hotel in Batam to conduct meeting.

Sorry Harris, this time you really dissappoint me!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, April 19, 2013
Dear Valued Guest Tesyasblog,

Thank you for your constructive comment about the event who took place in our property.
We feel very disappointed about the incident you experienced for your venue in Batam.

We normally used our available own HARRIS Shuttle 20 seats capacity for any necessary group to pick up at the Airport. Unfortunately, for this time, another group booked it already long time ago. Thus, we exceptionally outsourced the service for your last minute request.
We copied with a bad service quality from this company, I guarantee you we will be more selective with our local partners.

Dear Valued Guest Tesyasblog, thank you again for your constructive comment, we appreciated you enjoyed the support of the HARRIS Hotel Batam Center Players, and thus, despite of this incident.

Harrissly Yours,

Benjamin Castel
General Manager
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2 reviews
5 of 5 stars Reviewed April 17, 2013 via mobile

Hi all...Harris hotel batam center is really the best...friendly lovely staffs...great rooms...great view...great swimming pool...hahaa...yeah!all the facilities there are freaking awesome!...if u are looking to stay at batam, then Harris hotel is the stop that u are looking for!hurry up!dont wait!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, April 18, 2013
Dear Valued Guest Shairazi,

Thank you very much for your "awesome" comment.

Simple Unique and Friendly are our Values, and we are glad to see you enjoyed to share this one with us for your stay in HARRIS Hotel Batam Center.

Cheers.

Benjamin Castel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 17, 2013 via mobile

Book this hotel twice and really love the friendly staff . The food taste good . Best value , walking distance from ferry terminal and shopping centre. Will make a comeback soon .The room you can choose facing the sea or the open space but usually on weekend the open space will have some activity there so for those light sleepers the room facing the sea view would be a better choice .

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, April 18, 2013
Dear Valued Guest Fizah77,

Thank you for your time and positive comment. It has been shared with all the HARRIS Players.

We are more than glad to read you appreciated our international food, strategic location closed to the shopping center, and the courtesy of our Players fully dedicated to make your stay in HARRIS Hotel Batam Center a Unique experience.
We are deligthed to read you already plan to come back, we are looking forward your next venue.

Dear Valued Guest Fizah77, thank you again for your input.

Harrisly Yours,

Benjamin Castel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 17, 2013

Stayed in Harris Batam center for 4 nights. It is the newest Harris hotel after the first Harris hotel Waterfront, Batam.

Definitely love the ambiance of youthful, cheery feeling the staff projected, while at the same time maintaining good attitude and helpful.

The room is large. I got myself a single room with king-size bed, and the extra floor space is still enough for another single-bed. The bathroom is clean and neat, albeit a bit small. The shower cubicle door can only be open toward the cubicle and not outward. The view of my room is directly facing Batam Center's ferry terminal, and singapore strait. You can view Singapore's skylight during night time from the window when the weather is clear.

The breakfast buffet menu choice has a lot of variation, and plenty, but the breakfast area is relatively small and packed.

The hotel is very close to Mega mall batam center, one of the largest shopping malls in Batam, and it is basically stood next to Batam Center's ferry terminal. But other than that there's not much to go within walking distance, although there are a lot of taxis in front of the hotel, but travel can be a bit expensive.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, April 18, 2013
Dear Valued Guest Aaron,

Thank you very much for your positive comment, it has been shared with all our Players.

We are delighted to read you appreciated the hotel facilities and the unique vibrant atmosphere. We shared with our Chef your good feedback about the breakfast and the large choices proposed. We are more than pleased you went to the mall at two minutes walking distance of our property.

Dear Valued Guest Aaron, we are looking forward to meet you for your next venue in HARRIS Hotel Batam Center.

Harrisly Yours,

Benjamin Castel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 15, 2013 via mobile

Stayed in Harris batam centre for 2 days one night . Great location as it takes about 3 mins walk from batam ferry centre to the hotel . There is an overhead bridge that leads from the ferry terminal
To the opposite mega shopping mall, very convenient , except to take note on the closing time at 10pm the entrance of this overhead bridge entrance will be closed . So shoppers do take note to make your way back before 10pm from the shopping mall before it close .

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager H, General Manager at Harris Hotel Batam Center, responded to this review, April 16, 2013
Dear Guest Sallyow88,

Thank you for your time and positiv post about HARRIS Hotel Batam Center.

We are more than glad you fully appreciated the cleanliness and courtesy of our staff. In addition, we are delighted to read you experienced the " great location" of the property, at 2 minutes walking distance of the MegaMall with its entertaining activities and the Harbour Ferry connecting our area to Singapore.

Dear Guest Sallyow88, thank you again for your input. We are looking forward to meet you again for your next stay with us.

Best regards.

Benjamin Castel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harris Hotel Batam Center

Address: Jl. Engku Putri, Riau Islands Province 29641, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 74 Hotels in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Harris Hotel Batam Center 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
Harris Hotel Batam Center the only waterfront hotel in the heart of the Central Business District is strategically located just a step away from the Batam Center International Ferry Terminal, opposite the Mega Mall shopping Center. Within walking Distance from Otorita Batam, Bank Indonesia, Sumatera Expo Building and Mesjid Raya. 10 Minutes away from Kepri Mall and Padang Sukajadi Golf.Our property is the nearest hotel from Hang Nadim International Airport, only 15 minutes to Nagoya area, Harris Hotel Batam Center just very conveniently accessible in the heart of Batam. 171 Sea view and city view spacious Harris rooms and suites, equipped with the Harris Dreamazing Bed, 32" LCD television with 40 international and local channels. The woman touch floor provided, it's a woman thing. Safe deposit box, complimentary coffee and tea facilities.Harris slippers, Harris aromatherapy, Harris leather couch , hair dryer and an array of cosmetic amenities.Free high speed wifi available in the Harris cars and the entire premises.Our infinity pool is overlooking the ocean. The H fitness is equipped with the latest cardio equipment and Gym instructor. Sooth your tired muscles at our In-room H spa featuring the most desired facial and body treatments.Taste our Indonesian delights at the H cafe and our Harris healthy juices at our juice Bar. In room dining is available around the clock.Harris Batam Center is the perfect place to stay and accommodate your meeting needs at our Unique Ballroom with a capacity of 1000 persons and the highest ceiling in town. Our Smiley meeting rooms are equipped with the latest high tec equipment.Come and try our new Lifestyle right in the Center ... more   less 
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Also Known As:
Harris Hotel Batam Batam

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