I was very impressed from the service I've received from Harris Batam Centre service crew. Was greeted warmly by the receptionist the moment me and my partner walks in after a little shopping at the mega mall opposite the hotel. Though there was a little misunderstanding about me extending another night with the hotel, the problem was resolved in less than 5 minutes and everything was in place. Requested to extend the check-out time but was advise by the receptionist that they were fully booked on that day, but he still managed to give us a 30 minutes late check-out (better than nothing, right?) Thumbs up for his help that we can still have our last minute shopping at the hyper-mart.
Room wise... it was definitely much more spacious and bigger than those cheap hotels back here. Request for a sea view room and our view was awesome. Directly facing the ferry terminal, one could simply enjoy the view of the sea and also at the swimming pool downstairs at the lobby level. Wanted to went for a dip but.. we realized that the pool was just directly beside the cafeteria, and thus we decided not to. I hope that the pool area should be at somewhere discreetly and expose to the sea instead of the cafeteria though. Will be much better and popular I think. As for the room, we were puzzled by the spacious space between the windows and the bed... maybe a one pax sofa and tea table to fill up the space? If not it will look really weird when you walk in the room. The feeling of emptiness? Something like that. Bathroom was big enough, though no bath tub but just shower is good enough. Water "power" is good and warm water came fast. However... they only provide 1 set of toiletries? We have to call the room service crew to provide us with the second pax toiletries. Since it's a double occupancy room, I hope the management can take this into consideration to provide enough toiletries for their guests. We sleep quite well for the 2 nights - their pillows are really fluffy and comfy!
Buffet breakfast was included during our stay. The spread was quite limited and I think the most popular among all guests is the egg station (there's always a queue but only one chef is attending to the station). My favorite is definitely the cereal station - 4 different types of cereals in total. But one will never go wrong with cereals I guess. Other food is just too salty for me IMO.
Location of the hotel is great. Less than 5 minutes walk from Batam Centre Terminal (you can even spot the hotel when you are nearing the ferry terminal, that's how close it is). There's a mega mall opposite with quite a number of cheap eateries and of cos our favorite - hyper mart. If you want to go for your seafood fixing and other shopping malls, they are just 15-20mins taxi ride from the hotel (around 40,000RP)
Overall we enjoyed our stay in Harris Batam Centre. This shall definitely be in our list the next time we are there again.