The hotel is located just next to the ferry terminal. So it is very convenient. When we reached the hotel, we were greeted with welcome drinks and hot towel..the hot towel was really what we need after a hot day out in the sun. :) The staff were great, they speak English well and even shared with us about some promotions that they have. And no hard selling, which is great!
The only thing I was disappointed with was that I have specifically requested for high floor but was told that we had to wait for close to 2 hours. So in the end, we had to settle for the 2nd floor.
The room was decent, clean and there's great TV channels! I also tried the massage. Great! Love it.. Just the location wasn't great.. and nothing much at Batam Centre either.