Just came back from a 3D2N stay at the Harris Hotel Batam Center. It was our first trip to Batam and with our 4 young kids tagging along, this hotel was my first choice due to its proximity to the Batam Center Ferry Terminal.
The location, as mentioned in many other reviews, is superb. Down the elevator, head to the exit on the right, and we were looking straight at the hotel! The hotel is very new and all the common areas (reception, dining areas) are very nice. The rooms are decently sized and comfortably furnished. Bathroom is above average with quality fittings (Toto all round). Nothing luxurious but definitely felt good.
I got in touch with the hotel before the trip due to my special room requirements for the family. The response from the hotel was prompt and I got all my room requests: 9th floor (the highest), adjoining rooms, sea view. Not much else I could have asked for!
Knowing that it was our 12th wedding anniversary, the hotel sent a beautiful cake to our room after check-in with an ad-hoc "choir" to sing us a song. And they have so kindly sent us some photos for our keepsake. Talk about 5-star service!
There are a couple of areas which I think can be improved upon: the Wifi implementation in the hotel was poor. The connection was problematic for all our devices (phones, tablet, netbook) and even when we got a working connection, net access was painfully slow. There was no shower gel provided. Instead, there is this hybrid hair and body shampoo that isn't too good both as shampoo or shower gel.
The kids enjoyed the pool a lot and we had a lot of fun in MegaMall shopping, eating, basically "vacationing". All in all, it was a great short getaway and I must say Harris, in a big way, contributed to that. We will definitely stay at Harris Batam Center again should we return to Batam in future. It was a wonderful experience!