I will stress on my experience during my stay in Harris Hotel, which is next to Batam Centre ferry terminal and diagonally across the Mega Mall. All within 5 minutes walking distance.
Harris Hotel carries a theme similar to the Dutch national football team ie, bright and cheerful orange. And with the youthful, cheerful and helpful staff, one couldn't help but feel young again! For those who speaks only English, you have nothing to fear because all those I had communicated with are proficient in the language, from reception to housekeeping.
We got a fruity welcome drink upon check-in and please request for room with sea view. I was given one with a city view but managed to change to sea view later. The staff at the reception was very helpful indeed. Thank you, Rosa!
The hotel has a gym, an infinity swimming pool adequate in length for lap swimming and a restaurant. My wife and I had the breakfast buffet but the staff who attended to me gave my 2 and 5-year old children free breakfast as I was asking for ala carte menu for them. I have not seen such initiative since my experience in a 6-star Ritz Carlton Singapore! On a Sunday when we had breakfast, the staff erupted to a dance routine together with the hotel's mascot Dino. My children were elated!
I had a king size bed in my room furnished with colorful carpet and modern furnishing. You get cable news, Discovery, National Geographic, HBO, Arirang, NHK World, Malaysia, Singapore and local channels on a LCD TV. Awesome! There's also a mini fridge and safe in the room. The only furniture that needs improvement is the cupboard with is lacking in shelves. The room shows no signs of fatigue and smells fresh owing to room aromatherapy. A burner topped with scented oil, candle and matches are provided.
Everyone was friendly and always ready to greet the guests with a big smile, even the security personnel. But what happened on the day of my check-out was earth shattering in a good way! I was promised a birthday cake for my daughter but it never came as promised on the morning of the last day of our stay. Then at around 9.30am, a call came in and asked if the birthday girl was present in the room but I told them she has gone out with my wife. They promised to revert on time of check-out. I still didn't think much of it since it's only a cake. On the time of check-out and when every payment was finalized, the lobby erupted to the music of a birthday song and all the staff gathered around my family and one carried a cake with a candle to my daughter. Everyone sang the birthday song twice! After the candle was blown, we had a group photo and my daughter was also given a Harris orange scarf worn by the female staff. Now, this is what I call a Big Bang! I only have praise and appreciation to all who were involved and may the management of Harris Hotel convey my utmost appreciations to them. Thank you for the most memorable experience!