Hotel staff (reception, security, housekeeping) are very courteous, friendly and extremely helpful. Hotel room is a decent size and twin beds were comfortable. We had sea-view rooms on the 8th floor. Location of hotel -- very good because it's next to the Batam Centre Ferry terminal and across the street from Megamall. But it's about half an hour from Nagoya Hill and taxi each way will cost Rp 60 000. Breakfast buffet ok but nothing outstanding. The kitchen staff could do better by heating up the pastries -- saw some guests standing at the pop-up toaster to heat up their pastries and buns.
Brickbats: the cafe staff -- need to be more vigilant to clear used plates/bowls without being asked. Egg station: asked for half-boiled egg and was told they were finished. Wondered why they could not prepare more since it was still a good two hours to the end of breakfast time, and they were still frying sunny-side eggs and omelettes. Sent my husband to ask a second time and the response -- no hot water! What a joke!
Bath towels: a couple were badly stained.
'unique slippers': before we booked this hotel, we checked the hotel website and various other sites and read that a 'unique' feature of this hotel was the 'unique' orange slippers. So we were looking forward to using them. Unfortunately no such slipper was provided except the usual thin white ones. When we asked the reception, we were told the slippers were for sale and not provided in the rooms. When we pointed out the website, the guy said they would change the info there. Another case of deceptive advertising?
Other than the above, everything else was as expected of a hotel. We must commend the hotel reception for arranging for the hotel shuttle to drop us off at the ferry terminal on the day of departure as it was drizzling. We were very grateful for this extra service. Will use this hotel again for the convenient location.